for an above ground pool in the middle of a open 3/4 acre area - we rec'd…read moreBroken promises & lies from Phillip asked for surveys of properties - for what?, told us Oncor had to bring someone out to do an inground study for underground wiring, told us city required it - no they didn't, we called city they had never even heard from this man, not a requirement of city on oncor study, was to start on July 11 then postponed and postponed again - then he ghost us, then gets attitude, then he tells us its best he just refunds the deposit - I would never recommend this company to anyone!!!!!!!!!!!!!!!!!!!!! Correct Punctuation is not used in this pissed off statement

Philip was amazing. The pool was in bad shape, Philip made it new again…read more He has went up and beyond on this project. HIGHLY RECOMMEND! Thank you Philip!

Walked in with my pool nasty green left with the pool chemicals that have made my pool crystal…read moreclear!!! Matt was so helpful with everything. (: We will always shop there! Thank you Matt

I have found my go to pool store! They are extremely knowledgeable, courteous, friendly & helpful…read more This is my 2nd season having a pool; I wish I'd found them sooner. I went in for something different but mentioned my automatic pool vac quit working. Jason said they could take a look at it for me. I brought it in and Matt got it up & working like brand new; right there in-store! Jason has been very helpful getting my water cleared back up. It's been a process. He gave me recommendations and helped me figure out the best course of action. He even wrote everything down for me so I wouldn't forget the order of the steps to take. The store is big and stocked with everything from chemicals to pool toys. Way to go guys!

I have been a longtime customer (7 years) - but no more. Horrible customer service and overcharging…read morefor hours spent to fix issues. Owner did not even have the curtesy to call back after I explained my concerns. Was told owner does not want to be bothered. Shop elsewhere unless you want to get ripped off.

We shopped around at all the top rated stores. Did our research and made our purchase of a new hot…read moretub from Shea at JRs spas and hot tubs. She is extremely knowledgeable and great to work with. Tells the truth and speaks from experience. We purchased our spa on a Saturday and they delivered and installed it on Friday. Everyone else told us 6-8 weeks which also made us worry about waits for future services if needed. The installation team was fantastic, and the training class after fill up was a great added service. We learned so much from the installation team. We highly recommend JRs and will go back for anything we need to keep our tub in tip-top shape. Thanks so much. .

Custom Pools constructed our spa at our farm. Getting service calls scheduled were difficult…read more Responses from the person answering the phone were "we are busy", "we have a lot of customers!" or "We will try to get to you" I ordered some replacement tiles, they said they would call when it arrived. Never happened. It took almost 9 months to get my spa heater repaired. Then I get a rude email saying if I didn't pay their bill immediately, they were going to turn it over to a collection agency. I HAD NEVER RECEIVED AN INVOICE FROM THEM! I have made the decision to move on to another company. This company is not customer oriented and the boom economy has made them arrogant and surly.

If there was a Zero Star, I'd select it. This company is the worst. One brother sells and designs…read moreand the other is supposed to be the general. What BS. It's a bait and switch. Don't fall for the good ol' boy facade. As soon as the sale is complete your experience will change. The General is absent, non responsive, manipulative, and lies about delays. Complete rubbish. Our pool was finished a week before the freeze. They were no help during or after. If we'd relied on them, we'd still be without a functioning pool. Cannot advise strongly enough that you refrain from using this company unless or until they sell.

Do NOT use this company to install an above ground pool! they charged $1800. broke some of the…read moreplastic caps that the track snaps into, left 10 screws out of the support legs, it was over a foot off level and was buckling on the backside. They had zero sense of urgency when I reported the issue and refunded only $500. I requested a total refund of $900 and have not yet reciever the other $400. I am out $1300 plus $350 for wasted water and now am paying a new contractor another $1700 to take down, excavate , and put the pool up the right way. Terrible business!

Poured a driveway extension for us and more importantly we had a issue not long after it was poured…read moreand they absolutely jumped right on it without charge or question. You don't see that anymore

From the owner: Family owned business with over 25 years of experience. read more

The absolute best company! The owners are amazingly kind. Our previous pool company almost…read moredestroyed our pool. They installed the filter wrong and didn't install several parts needed. Pool-Tex came out and repaired everything fast. They constantly checked on me and calmed me down. They fit us in when they didn't have any openings and saved our pool and our pocket books. Randy and Sara are amazing! The best pool company, by far, in all of Hood County!!

They were absolutly life saving during the freeze. Literally went anove and beyond to help me even…read morethough i hadnt personally done any buisness with them yet. You can bet they have my buisness for life. Amaizing people and absolute hands down best service.