As a local business owner, wanted to support a local business owner during my recent kitchen remodel. I selected Granbrazil to do my countertops.
To be honest, the beginning process went just fine. speaking to the person helping us out, selecting or countertop, scheduling time to measure and then install.
after selection, I was presented with an invoice describing measurements, installation cost, INCLUDING a backsplash if needed. paying in advance was required so when I went back to pay, they gave me a copy of the invoice, which I assumed was the same as the original. I scanned it and signed it and paid the invoice, prior to installation.
the installation crew came and did a great job. counter looked great. After it was installed, we decided that the backsplash was needed and told the installation crew. They said this was east straight cuts on a slab that probably didn't have much usefulness left in it and the proceeded to measure. I then get ANOTHER INVOICE for an additional (approximately $1700) for this backsplash, which was originally included in the quote! I called and asked what had changed. The rude woman on the phone pointed out that the quote that I signed now stated. that the backsplash was NOT included! They actually changed it from the original! I was so surprised that they had used such deceptive practices. I tried to reason with this rude woman on the phone. I simply asked her if she could possibly see how this could be even perceived as deceptive. Her answer to resolving a customer dispute? she HUNG UP on me! I wrote an email explaining the whole scenario, asking to speak to someone else about this, and try to resolve the situation. I was willing to pay something to get this done. I got no reply.
GranBrazil did not finish third job. I ended up doing something that was not the best and not what I wanted. I spent a lot of money with the, knowing they weren't the lowest priced iootion, but wanting to support local. They purposely deceived us, took my money and then kicked us to the curb.
They actually asked for a good Yelp review before the whole process began in exchange for a fire pit. Well here is you review. You know where I live.
GranBrazil has the potential to do well. They just don't care about the customer. Once they have your money, you are nothing.
Buyer beware! read more