If I could give them zero stars, I would!…read more
The food is decent, but the service is absolutely terrible. I placed a catering order for my job for over 100 people, and let me tell you, it was not cheap!
First, the food arrived late. On top of that, they failed to provide silverware, plates, napkins, and even the buns that were supposed to come with the order. We ordered brisket, smoked chicken (which was supposed to be cut up but arrived whole), macaroni and cheese, baked beans, and cornbread. To make matters worse, everything arrived cold, as if it had been sitting out for hours.
Then, when I reviewed my receipt, I noticed an additional charge of $78. I called to ask about it and was told that they charge a 3% fee on all orders, even when paying by check. My question is: Why aren't customers informed about this fee upfront? When I expressed my concern, the only response I received was an apology. No explanation, no effort to make things right, and no real concern for the inconvenience.
This was my second year using their catering services, and unfortunately, the experience this year was absolutely awful. After spending that kind of money to feed over 100 people, I expected much better service, accurate fulfillment of my order, and hot food delivered on time.
Needless to say, we will NEVER be ordering from them again. I would strongly encourage anyone considering their catering services to think twice before placing an order.