This funeral home is an absolute disgrace. The owner is culturally incompetent, hostile, and…read morebelligerent, particularly toward families of color. At no point was there compassion, professionalism, or basic human decency. Even during the ceremony, multiple guests felt and witnessed the owner's cold, dismissive behavior, which was deeply inappropriate and hurtful. They withhold critical information, refuse to explain how their facility operates, and behave as though grieving families are not entitled to transparency or respect. When families ask reasonable questions or advocate for themselves, they are intimidated, threatened, and spoken to aggressively. This is not care--it is control. Our loved one's body was mishandled, and we were denied the right to see him, as if this funeral home believed they had ownership over his body rather than understanding the sacred responsibility entrusted to them. This decision alone caused irreparable emotional harm to our family. The facility felt unsanitary, disorganized, and unsafe, raising serious concerns about hygiene, health standards, and basic compliance. Nothing about this environment felt dignified or respectful. What was clear is that this establishment is predatory--they will squeeze every possible dollar out of grieving families, exploiting pain for profit. This funeral home creates trauma instead of providing care. They add suffering to families already experiencing unimaginable loss. Their behavior is unethical, harmful, and completely unacceptable. During the ceremony, instead of checking in with all family members, they only acknowledged those who "hired" them--directly contradicting what they advertise on their own website. I strongly warn everyone--especially families of color--to stay far away from this establishment. They should be reported immediately to the health department, state licensing boards, and consumer protection agencies for their conduct, conditions, and treatment of grieving families. No one deserves to be verbally abused, silenced, or retraumatized while trying to lay their loved one to rest. This establishment needs to learn how to treat and speak to all family members with dignity and respect. They are also deleting post from their google review to hide their despicable treatment.

Brady-Gill is top notch! It was very nice that family and visitors had the entire building rather…read morethan multiple wakes. The staff is thorough, efficient and caring. Thanks for making a sad and challenging time easier.

Mark at Colonial handled both my dad's funeral and my brother-in-law's arrangements. I cannot say…read moreenough to thank him. Mark goes above and beyond and truly cares. I have a special needs nephew who we worried about when his dad passed. Do you know Mark called to ask how he was doing? Mark also helped on his day off with my brother-in-law's service even though we weren't able to have a full funeral. I'm so so grateful for Mark and Colonial. God bless him.

I speak for myself and I am sure the Vloedman family that Ed and his caregivers at Colonial Chapel…read moreare absolutely amazing. My family has had many loved ones here for services and each time was perfect. They truly care about the deceased and their families and friends. They do such a great job recreating the deceased to what you remember them when they were with us. When you are in need of a funeral family who goes out of their way with love, peace, and support I recommend Colonial Chapel, and Eddie Damstra.

The employees/owners were very understanding and helpful with all the arrangements that needed to…read morebe done. Took the time to answer all our questions and made us feel that any issues that came up would be taken care of immediately. They checked up on our family throughout the time we were there. I would highly recommend them.

Lawn Funeral Home in Orland Park, Illinois, was absolutely first rate in every regard pertaining…read morethe recent passing of my wife's mother. Our primary contact was Madeline. She was kind and sensitive and very knowledgeable. Everyone associated with this place was fantastic- from the phone support to the staff on site. Don was very helpful to us the morning of the funeral. The facilities are clean and very tasteful. It is a comfortable atmosphere. We could not have had a better experience.

I would highly recommend Midwest Mortuary Service to anyone. Brian has made it so easy for us to…read morehandle the passing of my mother. I called several funeral places and he was the only person right from the start explained everything and was so companionate. He made a very difficult time more manageable for us.

(I wrote a review for Midwest Mortuary's handling of my father's funeral, and it would not allow me…read moreto write another one, so I am writing under an old account.) I used Midwest Mortuary for the second time recently when my mother passed away. I remembered how helpful Midwest Mortuary was in handling my father's funeral, so I referred my brother to Midwest as I no longer live in the area. My mother did not have a plot and had not chosen any place to be buried. Midwest worked with my brother to choose a cemetery, tracked down the information needed, and helped arrange everything for the funeral. It was held in the small chapel at Skyline Memorial in Monee. A muted pinkish coffin was chosen, and when I saw it in person I was very happy and impressed with how beautiful it looked--yet my daughter told me it was the cheapest one, but she knew that her grandmother would have loved the color. My brother ordered the flowers for on top of the casket through Midwest and they were absolutely beautiful as well. My mother looked lovely and peaceful. We had my mother's pastor say a few words in the chapel to the family only, and then moved outside due to COVID times for any other guests. Midwest kept everything moving along smoothly, and once again I was grateful for Midwest's help. Again, it was an expense as most funerals are, but not as expensive as it could have been--yet everything looked beautiful and top quality. The cost for everything including the plot, burial, headstone, service, embalming, coffin, flowers, death certificates, prayer cards and guest book--anything else that I am leaving out--was approximately $12,000. Midwest will also allow you to pre-plan a funeral which isn't a bad idea so you can make choices when you are not feeling emotional. I am very happy that my brother ended up going with Midwest as he didn't know where to begin, and Midwest guided him through the process.

What an elegant funeral home!…read more I've been to a lot of funeral homes in my many years, very few stand out as exceptional and few have their families best interest in mind. This Sheehy location is a class act, through and through. Tastefully done inside and out. It was uplifting to be here, even though I was at a wake. I love how each chapel (A, B, and C) have their own personal, modern lounge area for family and friends. I'm sure this is the premier funeral home in the southwest suburbs. Great job!

Quaint parlor however the sound carries through the partitions easily. Parking is plentiful.read more

I traveled from out of state to Illinois to plan my father's memorial service with this funeral…read morehome. During the planning process, I worked with Josh, who was professional, compassionate, and extremely helpful. I am grateful for his care. Unfortunately, the conduct of the owner, John Maher, during the service was highly inappropriate and unprofessional. While I was delivering the eulogy, Mr. Maher--who appeared intoxicated and smelled strongly of alcohol--interrupted multiple times, shouting phrases such as "Charleston Chews." He continued to disrupt when Pastor Jaime led the prayer. Afterward, Mr. Maher took the floor, spoke incoherently, left, and then returned to speak again. At one point, he came within a foot of my 8-year-old daughter, slapped his own arm, and yelled, "He is in your blood." Many guests later approached me in shock, asking who he was and why he was present. After the service, Pastor Jaime asked me to extend grace, explaining that Mr. Maher suffered from PTSD but was generally considered reliable. Several staff members also privately expressed concern, stating they had never seen him in such a condition, and later contacted me to ask if I had been able to reach him, as they could not. They voiced worry that his behavior might recur at another upcoming service. I spoke directly with Mr. Maher, who was initially defensive but assured me my satisfaction was "paramount" and that he would review my bill for reimbursement. After numerous follow-ups, I received communication from his business partner and attorney, who sent me a non-disclosure agreement (with my father's name incorrectly listed) requiring my silence in exchange for a refund. In an email, Kevin stated that upon signing, the refund would be processed within 24 hours. Against my better judgment, and because I wished to give the funeral home the opportunity to improve, I signed the agreement. It has now been more than 80 days since the service, and no refund has been provided. Instead, I received an email from Mr. Maher, containing multiple typographical errors, stating that there would be no refund and implying suspicion of my intentions. I need to be clear: I only signed their agreement because I genuinely wanted to give this funeral home the opportunity to take responsibility and improve. But their failure to follow through, combined with the behavior we experienced at my father's memorial, shows a lack of accountability and respect for grieving families. A loss is already difficult enough without the last memory of a loved one's service being overshadowed by an intoxicated, disruptive funeral home owner. Families deserve compassion, professionalism, and dignity during such a painful time--not this

Absolutely horrible! The owner was drunk and was calling out weird things while my daughter was…read morespeaking. Yelling charleston chew. He was very drunk and very inappropriate. Everyone was pretty horrified.

First time visiting this funeral home. Even during the Covid 19 crisis, this place was still open…read moreand operation. Easily located off Cicero Avenue and close to a plethora of places. This funeral home is average sized. It's a bit out of date but very accommodating, great service provided by the staff. There was no "grief room" but I think that's the least of the issues if this is the result of the crisis. Bathrooms during visits are a bit sub par in my opinion. Wouldn't mind having my funeral here either.

(UPDATE MAY 2026: DO NOT BE FOOLED BY FAKE REVIEWS: The…read moreIDFPR has issued a generic closure on my case after what was in my opinion a sham 20-day "investigation" that failed to account for an 8-hour delay in picking up my late boyfriend's body. An 8-hour wait is not "service"--it is professional negligence and a violation of human dignity. I am officially filing a Motion for Reconsideration to challenge this dismissal immediately as of today (5-15-26). Furthermore, I am bringing this to the Illinois Attorney General's Consumer Fraud Bureau today as well. This business is not just negligent; they are predatory. I have evidence of suspicious 5-star reviews being posted by people connected to the home (like "Jerry") specifically to bury the truth and gaslight grieving families. If they put half as much effort into timely service as they do into reputation management and cover-ups, we wouldn't be here. Bob received recognition from the President of the United States for the life he led--he deserved better than to be left waiting for 8 hours by an unscrupulous business that clearly has no respect for the dead or the living. This fight is just starting.) (UPDATE March 2026: I have officially submitted supplemental evidence to the IDFPR investigation, including a formal letter of condolence from the President of the United States acknowledging Bob's life and values. It is a sad irony that the highest office in our country saw fit to recognize Bob with dignity, while this funeral home couldn't even manage a timely or professional pickup on the night he passed. The contrast between national respect and local neglect is staggering.) (UPDATE December 2025: A formal complaint has been filed with the State of Illinois (IDFPR) for professional negligence on McKenzie Funeral Home's role regarding the 8+ hour delay and undignified handling of the deceased. The state is currently investigating.) Original Review: After my boyfriend passed away, his body was left for up to 8 hours even though we, his family, had called McKenzie funeral home shortly after he died to pick up his body. They simply didn't show up til 9 AM even though we had called around 1 AM that same morning/night. We had to see his body sitting there for hours, it was extremely traumatic and when they finally went to pick up his body that morning they told me it was a mistake that they didn't come earlier but I think this is unacceptable, highly disrespectful, and shouldn't happen to anyone else. What about his dignity? Nobody should be left slumped over a chair for hours and hours. It was so messed up.

From start to finish, the cremation services I received for my departed love one were completed…read morevery well, with expeditiousness, quality, compassion and dedication to helping me quickly navigate the necessary steps and laws involving fulfilling my Dad's request for cremation. Yes, I highly recommend this service provider, Prescious Love, of Direct Cremation Services of Illinois, LLC in Oak Forest IL on Cicero Avenue, and was well pleased with the value provided Ms. Love was very easy to work with, too, and overall quite knowledgeable in my moment of need and grief. She patiently answered my questions. The icing on the cake is that services were affordable. Ms. Love offered a great value for her service. Again, Thank you, Ms. Love! Indeed, you were a God send for such a time as this.

From the owner: Providing affordable professional services to families that have chosen cremation. Please visit our…read moreOak Forest location and one of our funeral directors will be waiting to answer any question you may have.

Because we had such a positive experience with Lelia Hirsh from Heartland when they held my mom's…read morememorial visitation and service, we called her again when my dad passed away recently. Just hearing her voice gave us comfort and we knew we were in good hands again. Lelia - Your professionalism combined with your compassion made for the best experience under difficult circumstances. Your attention to the smallest of details was outstanding and appreciated by our family. We thank you from the bottom of our hearts! Sincerely, Jeff & Cheryl Studzinski

I would highly recommend Heartland Memorial Center Funeral Home. My sisters and I will always be…read moregrateful to Lelia Hirsch for her comforting guidance as we made the arrangements for our mom. Somehow, Lelia managed to weave together all of the ideas that each one of us had and it was such a lovely tribute. We all felt that she carefully listened to exactly what we wanted. One of things I will never forget was the rosary made out of flowers. So many people still ask me about that! We were extremely satisifed with Heartland Memorial Center Funeral Home.