I have been a resident at 322 Baldwin for 5 years and have never had an issue that was not addressed professionally and with a quick turnaround. It really feels like home. read more

I live at the Autumn Crest property in Columbia, MD. They definitely do not follow up in important maintenance requests. My apartment has been smelling like sewer gas. The plumbers arrive and sat there is blockage. They placed a blue arrow on the ground in the kitchen to show the location of the blockage. This was reported to the management on site and was totally ignored. They also have very condescending staff in the leasing office. read more

Grady Management - Plumber put the arrow there to show the location of the blockage of sewer Rental office has not responded - Property Management Near Me - Silver Spring, Maryland

There's no Rating for this Property. Service is just the worst. I wouldn't rent this to a Dog or Homeless Person. read more

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On top of me attempting to contact a LIVE person at corporate since JUNE and it is now SEPTEMBER regarding violations of my lease agreement, this facility is not kept clean. You will see pictures attached of drug paraphernalia in the stairways and trash pilled up. They do not follow legal bookkeeping policies and have been charging me fees for services that I don't have and do not align with my lease agreement. My car has been broken into because of the broken gates that have been broken for over 4 months. My next step is to call the local news and file a Better Business Bureau report. I have even sent requests for a phone call back through their website portal, e-mailed individuals and spoke to individuals at the Evolution at Laurel Towne Centre location and NO solution has been provided. Some of the excuses I have received by employee's are "I can't read the ledger" and no one here not even the property manager can help solve this issues, but the corporate Lisa maybe overwhelmed at her job. The office gave me a number for Lisa Windsor and come to find out they gave me the wrong number for the Lisa I should speak to. I begin to explain my issue and then "Lisa" stops me and says you have the wrong Lisa. "Lisa" then sends me to voicemail for Lisa's assistant and I never get a call back no matter how many times I leave a message. DO NOT CONDUCT BUSINESS WITH THIS ORGANIZATION. I am so sorry that this company acquired my building after working with reputable company in the past. Life has been horrible since then. As a Special Educator and public servant, I advise you stay away from this company! read more

Grady Management - Property Management Near Me - Silver Spring, Maryland

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My roommate and I applied to one of their properties and was denied. That is not why I'm giving them a one star. Two months later I receive a bill for $60 for an application fee. I call them several times to get this fee removed because 1. We paid the application fee when we turned in the application along with the holding fee of $99. 2. They wouldn't have processed an application from us if we hadn't paid the application fee. 3. They wouldn't have refunded our $99 holding fee of we owed the initial application fee. I called last month and spoke to two different people and was told that the problem had been rectified and cleared from "my account" (why do I have an account as a resident WHEN I DONT LIVE THERE!!!) Last night checked my mailbox and found a "final notice, account significantly overdue" and threatened to turn it in to collections. The rental property NEVER answers the phone when I tried calling before and I'm working during the hours that they are open. Grady only answers Monday through Friday so now I'm forced to go to the property on a Saturday to see what can be done. If I was told this was taken care of, why am I receiving a bill threatening to send it to collections, decreasing my credit score, and having to take them to court to fix this matter. read more

My daughter has been residing at their property - Montgomery White Oak in Silver Spring - since Sept. 2014. I am shocked and appalled at the level of unprofessionalism that the individuals who work in that office continue to exhibit. She has not only shared horror stories with me, but I have been on the phone and have heard the way that the individuals in the office communicate with her and others. To add insult to injury, the apartment complex is being overrun with mice, yet the only resolution is, "sign up for pest control services on Wed.". A friend of the family moved into one of the duplex units 2 months ago, and has had issues with mice, with no resolution. My daughter called me tonight to inform me that she came home this evening and found one (small) mouse in a glue trap and another (small mouse) on her couch in her living room. She has a 7-month old infant and she is now afraid to sleep in her apartment that she is being charged $1,400 a month for! At this point, it is a health hazard and I have advised my daughter and her neighbors to reach out to not only Grady Management (again), but Landlord Tenant and the local news stations to make them aware of the deplorable living conditions that exist. Additionally, I have advised them that they may need to consider going after some sort of financial relief, if the consistent ignoring of this health crisis continues. There is NO reason that residents should have to live with this issue, especially being residents of Montgomery County, MD. Grady needs to do what they can to ensure that their properties live up to the "Exceptional" image they so heartily proclaim. read more

Grady Management is the worst management company I have ever worked for. They do not care about their employees at all. You are just a number to them. They will bend over backwards for the owners of the building, but will not defend their employees. After being wrongfully terminated due to some unknown personal reasons from the owners of the community I worked at, I was in touch with the President Brian and VP Heather. I was looking for a legitimate reason and documentation to back up the termination, but ended up with several unanswered emails. It is a shame that you can work for and with someone for an extended persons of time and they do not care about your livelihood whosoever. Grady Management and the owners they work with create such toxic work environments. I always felt like I was walking on eggshells. They would dwell on anything negative, but never give praise for positive performance. I do not recommend working for them or living in any of their communities. read more

really wish i didnt have to give a rating cause this company doesnt deserve a star even if it is just 1!!! can someone please help me understand how i paid my final bill with a money order in july, it was cashed in august and in october i receive a final reminder that the account is significantly past due? i don't know who does grady management's accounting books but this is the unprofessionalism i was referring to in my last review. i am not sending in another payment because it was paid in full the first time!!!! yall better find that payment or the employee that took it. read more

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Good Afternoon. My name is LaVerne and I am a resident at your Argent Apartments location in Silver Spring, MD. I have been living there for 3 years now, and have been parking in the garage since then. I went into the garage this morning and noticed that my car was towed, at the time I was unsure why my car was towed because i paid for parking for the month of March. I did not have a sticker in my car at the time of the tow, so my car was towed. I did not know anything about a a parking sticker until today. All I asked is that my parking for the month of April is waived since I had to pay for an unnecessary tow. I reached out to a co-worker named Kenneth and he was beyond rude to me from the moment I spoke with him on the phone. He even called me out of my name, he called me a "Bitch", which that was uncalled for. I tried to come to the office and speak with Janet (secretary) in regards to Kenneth calling me out of my name and her statement was that "She doesn't believe me and that he would never speak like that". I replied by saying "How would you know, your not a customer he has no reason to speak like that, and I would not come out of my way to make this up." She got up and walked off not assisting me with this matter what so ever, and she was beyond rude to me as well. I am reaching out to you because if this is the kind of establishment you are running then, I want nothing to do with this company. I give you my hard earned money on time every month and to be treated like that is Ridiculous. read more

Had scheduled viewing at one of Grady Management Inc. properties, Lync At Alterra, in Hyattsville. I was unable to attend in person due to work-so given tight window I dispatched my "disabled veteran" girlfriend to go and view for us and scheduled viewing with Jadine Makala. When my girlfriend arrives she was told that retired military ids are not acceptable for tours and viewings by the manager, Kenneth, who said this is, in fact, the case due to Fair Housing laws. A cursory search online says and shows "disabled veterans" to be a protected class. He asked for another id which she was unable to produce as she had recently relocated to the area from CA and was awaiting her replacement DL to arrive in the mail (which was recently lost). Neither Nadine or Kenneth (when my girlfriend went into his office he kept his hands behind his head sitting back in a relaxed manner and repeatedly loudly said no) expressed any sympathy and Nadine asked if she could return tomorrow and Kenneth had the audacity to ask how is she driving without a license (truth be told he was not in his right to ask that question and a person can have a valid license in the system/DMV and still operate a vehicle in the rare chance they not have their physical license on them but is subject to a ticket my LEO for not operating a vehicle with a license). When I called for clarification and asked to speak to Kenneth he engaged me angrily he ultimately hung up on me while I was asking for the spelling of his last name. Would suggest staff be trained and educated on the "proper" laws as to not lose potential business, upset potential residents and potentially come across and highly discriminating. Additionally, would not suggest and/or recommend this property to anyone as if this is what one can expect when not a tenant-one can only expect worse when a resident. read more

Their property - Twin Ridge - in Pikesville, MD is the WORST! They're always trying to get extra money out of you for made up charges and overcharging. Do not waste your money! read more

I currently live in an apartment under Grady Management and I think it's safe to say they could careless about their residents. I have attempted to contact them more than once and never received a response. They also continuously change apt regulations without properly notifying the residents. I currently live in a building next to numerous apartments and parking is extremely limited. I've had to go spend the night as someone's house before due to not locating any parking at night. Meanwhile the assigned garage has open spaces but only one space per apartment. So they rather lose money then to allow residents to reserve more than one spot per apartment. read more

For anyone wondering. I would not advise that you consider living at the evolution Town Center in Laurel, MD. Communication with the leasing management and residents is horrible. I emailed them about dirt coming out of the faucet in June of 2020 (I also have videos and email time stamps to verify this accusation). I just got my faucets fixed last week 9/17/2020. Additionally, notifications of new parking decals were communicated through email only, (no postage signs in the building, no paper slips in door, no phone call) but email and according to the leasing manager through the portal. My vehicle was in the parking garage with the original decal I was given upon moving in and recently realized I needed a new decal after my vehicle got towed from the garage where I pay for parking monthly through rent. (where they add our parking into the rent). There's plenty of other local options where the service is superior, I would not recommend living here. read more

The worst company EVER to deal with. As a resident, if you have any questions or concerns you would think they would reach out to you at a decent time frame, they never return your calls,or never resolve any problems. They must go to work and sit at the desk eating all day listening to messages getting paid for nothing. Lindsey is by far the worst regional manager that they ever hired and Melinda should be replaced asap. Soooo glad I moved out, I couldnt be happier. I called multiple times to find out if my security deposit has been mailed to me and never got a response. I just called the secretary and I told her that I was going to post a review on this situation because this is a company with no professionalism. No lie, these reviews are truthful, don't move here if you are all about communication and security you'll waste your time. Please do not respond to me after I post this and say, sorry for your experience, please give us a call to reslove because I will never want to talk to anyone unless you are the ceo of the company. read more

I was a resident of Wellesley Woods Apts from 4/2013 until 12/5/2017 and from the first day I moved in I had nothing but one repair after the other needing to be addressed. I also had water leaks several times because they could not fix a water line from an air conditioning unit in the second floors apartment. Those were minor to the building settling and leaving the toilet in need of continual repair as it was on a slant and caused the toilet seat to shift and the problem eventually led to their having to replace a bolt holding the toilet as it had sheared. The apartment had a slime problem, it had a corrosion problem around the kitchen sink faucet. The most scary of all those was that because of the building shifting they left for over a month my front door being unable to secure for over a month before my moving from the apartment. You will find that Grady Management is not overly concerned about their residents safety. That complex is one complex to be looked in for bad wiring, water recycling because of black film in toilets and bathroom sinks. You do not want to move into their complex if you are or maybe will be having a transfer coming up or in my instance a need to move because of my grandson having been accepted at a college 72miles away. I am in collection now as they could not waive their breaking the lease for a necessary move. They are now trying to get $5000 some odd from me as well as $1,000 some for the difference of my last month's rent. They are a money hungry company with no scruples. In this case, it should be renters beware of who they are doing business with and management personnel. read more