For weeks we had been in conversation regarding respite care. They said they do have respite care…read morefor a minimum of 30 days...which we really had to struggle with because we only needed a week or two. However was going to settle for their "terms". We scheduled a tour and was pleased with the facility, putting us at ease that our senior would be in a clean/safe environment. We were given a folder with further details along with fees and paperwork needed to proceed if we were to decide on their facility. On another visit, after discussing and deciding this would be a good fit for our senior's respite stay we went through the assessment process. Here is where things began to go wrong. During the assessment (the "professional" arrived late for a scheduled appointment) people came into the open door assessment. Not really professional if a senior is being assessed and the door to the office with a busy hallway is a good way to get true attention and responses of a senior diagnosed with early onset dementia. Well, the open door brought in other employees of the facility. One walked by the doorway a few times before just walking into the office to get (of all things a soda pop) from the nurse giving the assessment! Not long after, the director of the facility just walked in to introduce himself. I'm wondering (couldn't the introduction have waited?). All the while... the "assessment " had not been completed. Following that we were taken to a room to show us all the what a "Respite" suite would be. We must admit the studio looked very nice, spacious and very clean. Our loved one did comment on its design and stated it would be nice to stay for respite. At this point we were asked if we could discuss the financial obligations and schedule the / book the stay. Because it had not been discussed/disclosed prior to this meeting of a deposit needed to "reserve" the space, we had to return with a check for deposit. At this point"finalization " meeting, a few hours later. We were pulled into a meeting with the sales department and the director who proceeded to try Pressuring" a Move-in instead of a Respite stay. The director kept expressing how poorly the assessment was and even if our senior were to be placed on the Assisted Living side of the campus our senior would eventually be moved to memory care. My big question and concern is "you mean within the 30 day respite our senior would have to be moved to Memory care?" The director kept insisting on having our senior be "Moved-In". His defense or reasoning as he stated...your senior did not have a good assessment. When asked if we could review he rolled back to say it has not been put in the system yet. Big Question Mark over our heads!! At this point we felt as if we were on a neighborhood used car dealership! This was after writing a deposit check for respite care. Stepping back for a few to explain about this facility... Respite care is furnished and in the information folder there is a list of items needed Prior to using their services. Because we were discussing and planning several weeks in advance we had started purchasing items from the list. At this facility (which is no where written) a Move-in requires the family to provide furniture for the living space. We are still wondering how did a stated "Respite Care " stay become a demanded Move-In? For anyone seeking "Respite" for their loved one...you may want to look elsewhere.

If you are looking for a caring place for your loved one, I highly recommend Eden Vista Rock Run in…read moreJoliet. My aunt was a resident of the assisted living facility for over four years and recently transitioned to memory care. During her time in assisted living she was treated so well by the compassionate care givers. Rock Run provided her with numerous activities, meals and a social experience she needed. More importantly, when it came time for the move to the memory care facility the staff worked with me to guide me along the way. The transition was not easy for my aunt, or me, but I truly know she is in the best place. While EVERYONE I have met at Rock Run is caring and compassionate, I would love to give a shout out specifically to Michele (Director of Nursing) and Karen (Asst. Exec. Director). Their guidance during the difficult time of moving a loved one from assisted living to memory care was invaluable. I could never have done this without their help. They listened and walked with me every step of the way. When situations or questions arose, they were always a phone call or e-mail away. My calls were answered quickly and e-mails answered promptly, even on their day off. If you are considering moving a loved one to assisted living or memory care, I hope you will consider looking at Eden Vista Rock Run.