We had been skeptical when we decided on a new cleaning lady for our summer home, considering how well last year service went. We decided on grace sullivan cleaning because of the hand-written references she had shown us, (the handwriting looked similar in all). But we gave her service a shot. Well after we were given the supply list we were put on by what we thought we were getting. So this is how it went. We decided on 1:30pm on a wednesday. Well she didnt show up until 430 (when we called her no answer nor did she think to call) . We let her do her thing with 2 of her associates. When we arrived home at 5:45 her van was already gone. When we went inside heres a list of the negative,; living room floors were still dirty, bedrooms were only vaccumed, couches were a mess shoes were on the couch from where they had vaccumed, oven and microwave were not even touched, garbages were not replenished, crumbs left on countertops, refrigerator was a mess to say the least, things were very disorganized. The job was done extremely lazy and rushed. When I called grace the following day because i had been aggravated she was not listening to any complaint i had made, and had the nerve to say well your house is very dirty. Complaining it took 7 buckets to clean my kitchen floors. She was extremely rude and asked that i tidy up the house before her crew came the following week. I had told her her services would not be needed the following week. she was rude, unprofessional, lazy thumbs down read more