This review probably isn't fair but I am hoping that the owner or manager sees it and addresses the…read moreissue. I am in the market for a new recliner, not a big fan of shopping in person and especially not of high pressure sales tactics, so I generally take advantage of the research online. This being said, I had seen multiple commercials advertising a "moving sale". I highly doubt they were moving but thought it might signal good prices and open the door for negotiations. I am one of those people who refuse to pay full price unless absolutely necessary. So, I got on their website and looked at a few recliners. I then sent an email inquiring about the quality of the leather. I also asked what the cash price was for it. This was on July 30th; I NEVER received any response and the email did not "bounce back". It is obvious to me that they do not want to do any legwork to sell anything. Very disappointed because I really wanted a new chair. After checking other Suffs reviews, I will be shocked if I ever hear back from anybody. Sad, somebody could have made a nice sale as I was looking at both a Stickley rocker and Lazy Boy recliner.

This review is based on service alone. No purchase has been made yet. They were extremely…read moreknowledgeable and beyond patient. I am a "trying " customer to say the least, as I am consumed with indecision. They never once even hinted at being frustrated.

Wayne the owner offers the greatest discounts on high quality products. Not only is he an expert in…read moreknowing everything about the carpet & flooring they sell, he's a local business owner. He saved us 50% vs Lowes & Home Depot costs. Truly unbelievable, since flooring is so expensive now. Thanks Colorline!

Wayne is fantastic and knows his stuff. If you need carpet or flooring go see or call Wayne first!read more

Do not buy from this company! They do not except returns under any circumstances. You will be stuck…read moreholding the bag with a very expensive item!!!

Just stopped to look around at the furniture. They have nice items and bourbon barrels and some…read moreKentucky items. There were two employees helping one customer at the counter but neither one said hello or asked to help us.

Wow...this place made me feel very old (I am 66 years old). That said, it is an immaculate venue…read morewith very friendly workers. I thought, these are all the things I remember as a child, but then I found a few treasures. I highly recommend to anyone who loves mid-century treasures.

The owner is the rudest CLERK I have ever encountered. Try pretending like you care. Wish I could…read moregive a score of Zero. Good luck to the people who have merchandise on consignment.

We stopped in after seeing an ad reel on Instagram. They are an upscale store with really cool,…read moreone-of-kind home decor and furnishings. They tout a huge variety of beautiful rugs and Kentucky themed framed art. The items ranged from $25 for candles and t-shirts to several thousand dollars for truly amazing sofas and chairs. Check it out for fun or to get some cool ideas to try at your house. We will be going back soon.

We had come down to the distillery district to eat Goodfellows pizza and stumbled on the Relic…read moreLexington by chance and am sorry I had not found it sooner. I love the style of this store with a mix of antiques and new items. The store contained many Lexington pictures such as maps of the city and horse pictures and signs. The style of the store was a hip rustic vibe and many new and beautiful rugs and furnishings. There was also bar ware and bourbon barrel heads and bourbon stave items. The place contained many cool tables, bars, shelving units and military pictures and tables. The owner Chad Tussey was helpful and gave me a card with the website. The website was well laid out with the items divided into categories: furniture, accessories, bourbon barrels, cover your walls, oriental rugs, lighting, stuff for your bar, Kentucky made soaps, candles, and food, architectural salvage, hats, shirts, socks, etc., grooming supplies, new relic finds, and sale items. I will be back and really enjoyed my visit.

Super satisfied with how Arhaus handled a problem on a leather chair that occurred about a month…read moreafter the sale. Everyone, from the Manager to the delivery team, went above and beyond the necessary to ensure that the problem was resolved to our satisfaction. We've purchased more than a couple of pieces from Arhaus here in Lexington and have always been very pleased with the product and service delivered by the Arhaus Lexington Team.

We ordered two custom sofas, with a quoted delivery time of 8 weeks. I padded that to allow for 10…read moreweeks - as these were needed by a specific time. At the 8 week mark, I reached out by email and got no response. I reached out a second time via email and was told one sofa was at least two weeks late, the other would be an additional 8 weeks! I immediately replied and explained our predicament and got no response. After calling the customer service line, I received a call from the store rep who stated they never guarantee timelines, they just hope the furniture is in by 8-10 weeks and they are not informed of back orders on fabric. I was told a manager would call me and she hung up. Here we are - several days later, no phone call, no explanation.m and now we are stuck without furniture for a photo shoot and faced with having to reschedule agreed upon dates. It would have been nice if the rep would have followed up on our order rather than the customer chasing them down - maybe if they had we'd have known and been given a chance to rearrange our plans. This was our first and only purchase of custom furniture we'll make from Arhaus.

Requested a sample from Kravet to be ordered here and was told we'd get a call when it arrived…read more Never heard back, so I presume their retail customers are of the lowest priority. Furthermore, when we were in the store to review stock materials nobody bothered to ask what we were looking for or if they could assist in any way. Pathetic and indifferent customer service here.

Custom curtains and Roman shades extremely subpar , Jane takes no accountability for subcontracting…read moreto pathetic workrooms & installers.