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    Review Highlights - Grace Ob/Gyn

    Councell have been wonderful in the office and delivery room.

    Mentioned in 2 reviews

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    Asheville Women's Medical Center

    Asheville Women's Medical Center

    3.0(27 reviews)
    2.6 mi

    Very unimpressed by their incompetent front desk. Called months and months ago to get an…read moreappointment - since they're so booked out for new patients. I got a call a week ago to confirm my appointment. I called them back the same day to confirm the appointment details because it wasn't on my calendar for the same time - confirmed the information and hung up. Called back 5 mins later to confirm the address/location, since I noticed on their website that they had multiple locations. I showed up today to the appointment, having driven 40 minutes from Hendersonville on a Monday morning, only to be told "looks like your appointment was cancelled by the patient on the phone". I know the miscommunication wasn't on my end because I clearly called back to confirm the location and had spoken to the same person - typically people don't do that when cancelling an appointment, do they? No accountability or willingness to do anything on their end except schedule me out for another few months. I now wasted valuable time and have to wait more months for another appointment. I am probably going to see if I can find a better place between now and then because of this disappointing experience. Maybe their doctors are good, but an incompetent front desk that costs me time (and therefore money) is something I cannot tolerate. I'm sure they'd still charge me per their "cancellation and missed appointment policy" if I missed a scheduled appointment - it should go both ways, unless they think their time is more important than their patients.

    Drove 1.5 hrs to arrive for an 830 a.m only to learn I was scheduled with a male Dr after…read morespecifically requesting a female. They had none of my records available for the doctor although I was able to get them faxed over while I was there. I've wasted my time & gas to get there & they couldn't accommodate me today after waiting over a month for the apt. Next available is in March & I need to have surgery as soon as possible. Totally unprofessional !

    Laurel OBGYN

    Laurel OBGYN

    2.9(32 reviews)
    1.6 mi

    DISCLAIMER: I know nothing of the staff and services other than Dr. SUSAN M. WEST. DO NOT see this…read moreprovider. She is lazy, dismissive, and lacks the compassion for womens health needed in this field of medicine. My girlfriend has battled what we now know is endometriosis since she was a teenager. Her mother also had endometriosis. Dr(used loosely) West refused to address her symptoms and provide definitive testing, instead band-aiding her pain with flexeril. She told my girlfriend, "You should only be having pain for 24hrs, that should be manageable." Let me be clear: I understand that pain is dependent on the person and that every person handles it differently, however, I have watched her, down on all fours, sobbing because the pain was so terrible. The pain has been so intense that she has had to cancel events, call out of work, and miss multiple functions every month. Today I sit in the waiting area as she has a total hysterectomy as well as an oophorectomy to remove her reproductive organs including both ovaries. She will require estrogen supplements from this point forward. She's barely 30. SHE'S. BARELY. 30. Her endometriosis was so bad and scarring so extensive that it had adhered to her bowel tissue. This is a disease process that takes years to progress to this magnitude. We were only able to get a second opinion a couple of months ago and surgery was scheduled emergently because she also had 2 cysts large enough that they were in danger of rupturing. Thank God for second opinions and healthcare providers who actually listen. SHE should be paying for this surgery. This surgery that should have been a couple of hours that has lasted more than 6 now. This surgery that is life changing and didn't have to be if only Susan West had cared to do more testing like she was asked to do over and over again. Update: What should have been a 2hr surgery turned into a 7hr surgery with my girlfriends new OB (Dr. Sarah Jones of Asheville Womens-Wonderful, by the way, would give 100 stars) and obstetrical surgery team saying that her case was the worst case of endometriosis they have seen to date. What took years of begging, only to be dismissed by Dr(Used sarcastically) Susan M. West, was fixed in 3 months with a change in provider.

    I have had the best experience with Laurel OBGYN. Dr. West, my former doctor, retired. She took…read moretime and care with each visit. Dr. Summer Gilmer is now my doctor and has been just as wonderful. It is such a comfort to know I'm seen as a person and not a patient number. Bedside manner goes a long way in a world we live in. Between the staff and doctors, it's a five star all around.

    Mahec

    Mahec

    1.0(2 reviews)
    0.4 mi

    Dr. Overcarsh prescribed me a vaginal suppository that put me into excruciating pain for nearly 24…read morehours. She is part of the pelvic pain clinic at MAHEC. During the appointment, she gave no warning or indication of that side effect. Even as a chronic pelvic pain patient, it was the most severe pain I have ever experienced in my life.

    I started going to MAHEC for prenatal care because I heard great things from a friend who was…read morecurrently going there. Unfortunately, I had a really bad experience. I wanted to join the MAHEC Centering Group, but somehow I seemed to slip through the cracks and was not scheduled to join the first 4 group sessions. After mentioning multiple times that I wanted to join centering, I finally got schedule and added to the group. I was disappointed on how the group was lead. It was a 2 hour appointment, and we spent 2 entire sessions talking about birth control after birth. We did not discuss anything that had to do with natural childbirth, prenatal care, or what we can expect when we go into labor. I was also disappointed to hear that the two nurses running the group were not going to be present at the birth. I've seen other doctors at MAHEC as well, for one on one appointments, and they have not addressed any of my concerns, do not make eye contact, and asked me over and over about my medical history, which was taken at my first appointment. It feels like MAHEC treats so many people that they do not have the capability to give much individualized care. If you have any interest in having a natural birth, or having a doctor that listens and addresses concerns, I suggest you DO NOT go to MAHEC

    Grace Ob/Gyn - obgyn - Updated May 2026

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