Every time I have been here the doctor rushes you out of there and does not want to listen. Dr…read moreklutke refuses to consider any input other than his opinion. They won't actually diagnose or test for anything just guess and throw medication at you. Spent maybe 5 minutes tops with me each time and this time. The desk staff is kind and friendly that's the only positive thing

Things at Mission Urology seem to be about the staff, not the care of the patient. We were very…read moredisappointed and are switching to another office.

This is a revision of my original post. I initially shared that my AUA experience was grossly…read morelacking. The review was topped with a one star and left me with a sense of where do I go from here. Today, the sun shines a bit brighter. I had a conversation with the practice administrator. This interaction lead me to gain a better understanding of what may or may not have lead to my frustration. AUA recently underwent a big change. Staff and physicians are attempting to learn the new systems while also trying to provide patient care. Unfortunately, it seems that I was caught up into the perfect storm. The administrator was polite and sincere. I feel my concerns were heard and that things will be moving forward. I'm hopeful that future me will revise the rating to give AUA 5 stars.

I have found the doctors and staff to be thorough, understanding, informative. They listen and they…read morecare. I feel confident leaving my health in their hands.

The front staff is very helpful and friendly. I was only accompanying someone else for treatment,…read morebut it was a pleasant experience under a not so great circumstance. I would definitely suggest them!

From the owner: Tennessee Urology is the leading urology practice in the Knoxville region, delivering an integrated…read moreapproach to urologic care that provides patients with access to experienced specialists, a comprehensive support team of healthcare professionals, innovative diagnostic tools, and highly advanced treatments and therapies.

doesn't listen to patient. Went to him day before Botox surgery & told him I either had a yeast…read moreinfection or UTI ( which I have frequently have but he ignores) he told me I was ok for surgery & i was not ended up with infection in blood & kidneys trying to shut down & he has the nerve to say it was my fault!!

Unprofessional and irresponsible. Had to go through second surgery because of hole poked in my…read moreureter. Worst experience after the fact I've ever had with this Dr. also, and I've had nine surgeries in my 52 years. Do yourself a favor and see Dr. Singh in Chattanooga instead.

I have been a patient at Dr Huffaker's office for over three years. He performed the InterStem…read moredevice to assist with incontinence issues I was having. I saw him for an exam prior to the surgery and that was it. Each time I had an appointment, I saw Jennifer, the nurse practitioner. On one particular appointment, I advised her that a "bump" was present above my tailbone. I asked her if it could be the wire that had moved to that area and she looked at it and commented that it was probably the wire. Keep in mind that I still had not seen Dr Huffaker. Presently, I have had numerous urinary tract infections. I called his office when I had one and the receptionist made me an appointment for two weeks later! I ended up going to Urgent Care! The dip test was positive, so the doctor prescribed an antibiotic. The appointment at Dr Huffaker's office finally came right after I had been diagnosed with the UTI. When I got there, they took a urine sample, I saw Jennifer and was told they'd let me know. Ultimately, the culture from Urgent Care came back negative. Dr Huffaker's nurse called me and very rudely said "you don't have a UTI!" I told her that I know my body and am certain when I have one. She continued to tell me "well, you don't have one" and that was the end of the conversation! I called the office manager and told her that I didn't appreciate the attitude of the nurse. She apologized and I was told if I have another UTI, I'm to call them, tell them I need to come into the office to give a specimen and after I do that, they'll call me! Now, anyone who has ever had a UTI knows that it's terribly uncomfortable and one needs treatment immediately! On Dr Huffaker's website, one of the treatments that he sees patients for is a UTI! After that fiasco, I once again spoke with the office manager and told her that I wanted the InterStem removed with no replacement. The surgery was scheduled. When I was in pre-op, Dr Huffaker came in to talk with me. He asked why I wanted it removed and I told him that there were issues that my husband and I had discussed and that was why. I proceeded to tell him about the "bump" above my tailbone and I thought the wire had moved. He immediately corrected me and said "well, it didn't move, it probably migrated!" I'm an educated person. Doesn't "to migrate" mean TO MOVE? And then,(and this made me see red) he said "well, that's probably why it wasn't working!" At this point, I'm thinking that he was either not told about it, or he just didn't want to bother with it! I wouldn't recommend anyone go there, especially if you're seeking treatment from a urologist! The lack of compassion and understanding at this office is lacking!

From the owner: Fellowship trained urogynecologist specializing in the treatment of pelvic organ prolapse, mesh…read moreremoval, urinary incontinence, urinary tract infections (UTIs), interstitial cystitis.

Front desk was very courteous and professional. Procedure was done in a timely manner. Would…read morehighly recommended them.

I had such a terrible experience at this facility that, after many years as a patient, I ultimately…read moreleft the practice and transferred my care elsewhere. I went here for outpatient kidney stone surgery. One of the common symptoms of an obstructive kidney stone is nausea and vomiting, which I had been experiencing that entire morning. When I arrived, I explained to the staff how sick I had been and that I was actively nauseated. They brought me oral medications to take before surgery, but I told them I was too nauseous to swallow pills. I was then told that, in order to save costs, they do not typically use IV medications pre-surgery. One staff member even commented that IV Tylenol costs "400 times more" than a pill, which was supposedly why they avoid it. I attempted to take the pills with only a small sip of water, but within minutes I became extremely nauseated and vomited the medication back up. No one was nearby when this happened, and I had to flag someone down as they walked past my area. They then sent the anesthesiologist over to speak with me. Unfortunately, that interaction made the situation far worse. The anesthesiologist was rude, dismissive, and insisted I was having an anxiety attack. He told me that if I did not "get ahold of myself," he would cancel my surgery. I explained multiple times that I was vomiting because I was ill from the kidney stone and that I was not anxious, but he continued to treat me harshly. His behavior upset me greatly immediately before surgery, and honestly left me feeling uneasy and fearful going into the operating room due to his bullying behavior. After surgery, I was in significant pain, yet the recovery staff seemed very reluctant to provide any pain medication. A family member ultimately had to intervene just for me to receive a single pain pill before discharge. This entire experience was deeply upsetting and honestly traumatizing for me. I had been with this practice for many years, but after this experience I left permanently and would never return.