After my original review, Mr. Schaefer promptly reached out and came to tune the piano. It's now…read moreplaying better, and my husband--who was home during the visit--found him very personable and likeable. I appreciate his follow-up and professionalism in making things right. Overall it's a beautiful instrument that I enjoy having at home.

Columbia is really lucky to have RIce Music House. They are a leading sponsor for the USC School of…read moreMusic, and for countless concerts and events around town. They provide top quality pianos for only the cost of transportation for many organizations and events including the Women's Symphony Association. It is truly special to come to their showroom and try the wonderful selection of Steinways as well as their other pianos and keyboards. I purchased two pianos from them both of which were very fairly priced and excellent instruments. They are truly knowledgeable about pianos and keyboards technically and were willing and able to give me excellent advice. They followed up the sale exceptionally well for me. Many months after buying my keyboard from them, I needed the keyboard to be revoiced for a different location to balance the tone and they gladly did it for me two times for free. I would highly recommend them and their staff. Alan K.

Jason did a fantastic job moving my great grandmother's piano from my parents house to mine. He was…read moreextremely efficient, and got the job done very quickly but very safely with all the right equipment, and I felt so at ease having him handle this scary task for us. He's clearly very experienced at what he does. He did a great job communicating about arrival time and about the whole process, and I'd hire him again in a heartbeat if we ever move out of this house.

Did a great job on my piano move. Great guy and insanely strong. Very fair on price. If you need…read morea piano moved call Jason. Thanks Jason !!

So today Art and his crew came and moved my family and I am very pleased! They were very…read moreprofessional from the beginning to the end! They wrapped everything and delivered everything in one piece! I have hired movers before and they are the best in my book! Art thank you soooooo much and I am sending blessings your way! #thebestmoversinSc

Art and his crew were amazing. Funny, friendly, courteous, cautious and efficient. Pricing was…read morefair. Highly recommend! Thanks Art

Whenever I come into the store I always get greeted and helped properly and timely. Our piano is…read moretuned by Joel and he knows his stuff. He is always courteous. The movers have always been courteous as well when we've gotten a different piano. And the sales manager always knows what he's talking about and he's kind and people oriented.

Great service Tuned a Baldwin Grand perfectly…read more Also moved the Baldwin Grandcsnd set it up correctly after United Movers put the legs on in the wrong places.

I dropped several bass clarinets off to Star on December 5th, 2025. At the time, the tech was not…read moreavailable, and I was not quoted a price or a timeframe, but left them there knowing it would be a while before I got the instruments. On December 12th, I called Star and asked for an update, and I was told the tech would start on it in January as they have a large school instrument backlog and was quoted a price. On January 12th, I called and asked for an update and they told me it would be 2 weeks, as they still have a large school instrument backlog. Today, January 26th, two weeks later, I called twice. At 1pm when I called, they said they had no info and would call the tech for me and call me back. At 5:14pm, I called again as they had not returned my call, and they said it would be another two weeks before they would even start on my instrument, still citing a large backlog, saying that there were 10 instruments in front of mine. At this point it has been too long, and I am ready to pick up my instrument and take it somewhere else, so I offer to head down there before they close, only to be told I can't pick it up today, because my instruments are at their shop. So I offer to just drive over to their shop instead to save them the trip, and they say that I cannot go to their shop, without providing a reason why. I would not recommend that anyone go to star music to get their own personal instruments repaired, they clearly do not have the staffing nor the organizational skills to handle their business, and they get defensive and rude when you call them out for poor business practices. I simply do not trust a business that has a backlog of school instruments after the school year is a month in. They either need to hire more people, or stop accepting such a high volume of repair work, it is simply unacceptable that a customer should have to wait almost two months with no proactive communication from Star. I've tried multiple technicians in the area and have found that only Pecknel music in Greeneville is capable of delivering timely, quality work with an accurate upfront quoted price. I have never had any of my instruments take longer than two weeks at Pecknel. I hope not to have to deal with Star Music ever again

Mrs. Tucker is who I met there yesterday. She was very…read morewelcoming and accepting of my traumatic brain injury causing me to need things done in an unordinary way than I thought she usually does business. She told me there might be the pair of headphones around, but a new manager moved things around and they might be there but, hidden. I didn't have time for such a marvelous tail. It's a good family business

I requested a moving company to move me from a 1 bedroom apartment on the 3rd floor to a house. The…read moretime for arrival was between 10-10:30 AM EST, they arrived at 9:57 AM. I never had any service where the movers arrived early. That automatically rated high in my books. Upon arrival, the leader introduced himself, asked if I could show him the apartment ( I guess to see all what I had) then said if I had in questions or concerns to let him know. He gave the crew instructions and they got to work. Thinking the job would take 2-3 hours because I lived on the 3rd floor, to my surprise (#2) they were done in 1 hour and 30 minutes (yes I timed them). During the loading, the movers would stop to see if I'm ok, hold small talk but they had a method and I liked that. No scratches to my wall or furniture as they were careful with my items. The items I didn't not want, the men carried them downstairs so I could trash them... imagine trying to throw things away and living on the 3rd floor. Trust me I was thankful. At my destination, I met the owner Tim. He was very professional during the conversation. The unpacking of the truck was even easier, as it took them 45 minutes and they were done. I couldn't believe it. I can't say enough of how these movers were the best I've had. I will definitely use them in the future. Thank you for treating my items as if it was your own.

I have used The Moving Squad twice within a three month span. I highly recommend them for your…read moremoving needs due to the ease of scheduling, prompt arrival, attention and care to items, and quick service.