I kept an open mind when visiting Kelly's for the first time but it wasn't long before I was dissatisfied. I felt as though I was being judged and analyzed as soon as I walked in the door. Although I came into Kelly's with the intention of spending a great deal of money, around $10000 on an engagement ring, I was treated as though my business meant nothing. Craig came across as unjustifiably snobbish, as though he thought far too highly of himself for being the only jeweler in the small town of Columbus, NE. When I called back at a later date to discuss a ring he called me by the wrong name, and when I corrected him, he didn't even apologize. Unacceptable. In the end I took my business elsewhere. I took the short trip to Borsheims and it was well worth it. The customer service was head and shoulders above Kelly's and unbeknownst to me, the prices couldn't be beat. So if you're in the Columbus area and you're thinking about buying a piece of jewelry, skip the rinky-dink operation at Kelly's and see what's available a few miles away in Omaha or Lincoln. You'll be grad you did. read more