I was a client at Waters Edge for almost two years. I really loved it for the first year, and…read moredidn't really have anything bad to say about it. I did the adult ED IOP for a few months, saw an therapist and dietitian, and even saw a medication management provider. I LOVED my therapist and dietitian. They were such great fits for me, which I was not expecting because I have been through so many providers historically that were not great fits. However, after one year, everything changed. My therapist was randomly dropped off the face of the earth, and out of nowhere I got a phone call saying "sorry your therapist doesn't work here anymore." Then, I was assigned another random therapist who just happen to have an opening. Shortly after, several other providers also dropped off the face of the earth at waters edge... and out of nowhere patients were all without providers. Patients who already have trust issues, were given no closure with the provider they had built trust with, when the owner of waters edge could have at least allowed providers to explain they would no longer be working for waters edge. That aside, I also was really frustrated with the financial department. I am so blessed with great health insurance. Therefore, I only had a $20.00 copayments each visit. I was pretty good about making my copayments at the time of service. However, there were a few weeks I would forget- sometimes even a couple weeks in a row. And, at one point, I had $40.00 outstanding (two copayments), and Kristy called me several times to threaten "placing my account on hold, which meant cancelling my current standing appointments and not allowing me to be seen, until the balance was paid in full." It was $40.00!!!!! TWO VISITS! I simply forgot... and, I explained this to Kristy. Therefore, I was so frustrated that she would call me more than once, and over such a small amount of money. I feel guilty posting negative things, because as I explained- when I was seeing my original providers, everything was great! I sung praises about waters edge and was more than willing to make the commute to Burnsville. However, things dramatically changed over the last few months I was a client there.

Care quality: Very poor. They listen to you vent, type, tell you when your time is up, and bill…read more That simple. Its all about generating revenue. I never received any therapeutic assignments, homework, or coping skills. They don't follow up or even ask you why you're leaving. Obviously don't care.

I bring my friend here for treatments. Staff in the Ketamine clinic seem kind and professional…read more Front desk and the male therapist would be ok if they'd stop talking and ignoring people so much. I get to watch this while I wait. Listen to inappropriate conversations. Loud. I get med management as well as being here for my friend. Patrick is great. Listens to you and talks you through everything. He gets 5 stars. I'd love to do ketamine or spravato but if I have to deal with the silliness going on, no thank you. Update 4/3 I tried to pick up records that were requested some time ago. They are my friends records and she authorized me. Therapist and "Anna" talking and laughing but at least stopped long enough to acknowledge me and let me know that she never turned my friends request in. She misplaced it. Apparently they don't normally do requests on paper and she doesn't know anything about what happened to it. Gave me some big cheesy smile and no solution. She turned to keep talking to this Therapy guy again. Get him some patients or something to do. Maybe she wouldn't forget stuff or leave the check in tablet with someone's name and information up "Barbara" wouldn't be so happy to know I saw her info. I'm here in the hospital with my friend who needed these records to avoid being in the hospital. I wasn't going to up date but oh well. I'm still upset

Everyone here is always so sweet and caring and professional. Honestly I feel really well looked…read moreafter at this place.

I came to Cindy after struggling for years from performance anxiety. I wasn't sure if it would…read moreactually help but had nothing to lose. After learning more about what hypnosis is and isn't, I decided to invest in myself and get the help that I needed and deserved. I'm delighted to report that Cindy has helped me change my life. I'm now much more confident at my own ability and truly believe in myself. I love that this is a skill that I can keep improving and the more work I put into it, the greater the pay out in my confidence and overall happiness. This truly works and it changes lives! I'm only sorry I didn't do this sooner.

ChangeWorks gave me the method and support to quit smoking after 42 years. I would strongly…read morerecommend them to anyone looking to change a destructive behavior, certainly smoking.

A wonderful staff and an awesome office space! I have never had a bad experience with them…read more Would recommend to friends and family!

From the owner: Through a healing partnership and focus on the whole person, we empower individuals to lead…read moreintentional, meaningful lives. We embrace diversity and individual strengths in the process of assisting people to achieve personal growth and well-being. River Valley is an LGBT affirming clinic.

Disappointed is an understatement. I have been looking for a new therapist for awhile and finally…read moregot an appointment to see Kathryn. I have been waiting weeks and was really going through a hard time. I was so excited when the day came I logged in and was waiting. It was now 10min past my session so I called the front office and they said that they called me because Kathryn had to reschedule. I had no call and no voicemail telling me that so I was out of luck that day and extremely down and disappointed not to mention wasted time waiting for no reason. We rescheduled that first appointment she missed for 2 weeks later for her next opening. The day right before this appointment they now called and said that she has to reschedule AGAIN because she now has a personal appointment. Did she not look at her calendar to see she has someone that has now been waiting over 2 months and has been blown off twice? I cried a lot after hearing that because like I said I have been struggling mentally and really needing to talk to someone. I am still looking for a new therapist but would never consider making yet a third appointment to just be blown off again. I can't go somewhere that is clearly not taking the people who are waiting to get in to see them seriously. Its just really disappointing because some people really need that time to talk to someone and get even deeper in depression when they can't.

From the owner: Your welcoming alternative to traditional mental health clinics…read more We believe that the body and the mind are connected, and each should be treated to achieve long-term wellness. We meet you at your starting point and support you on your journey.

They have a great program. Starting with Lisences counselors with Nicole And Rob. Great program…read morewith holistic approach. No judgements, warm and welcoming environment. I was sent here by probation and I recommend if you want healing and strength, come try this place out.

I found my skin guru, and although it has taken years Tracey is so worth the wait!…read more I came by today for a dermalinfusion facial treatment. The process was painless, easy, and my skin looks AND feels so incredible. Tracey walked me through the process and the science behind this quick and easy treatment. I cannot stress enough how relaxed and at ease the process was. Upon arriving I was tucked into my cozy treatment bed. This bed was a huge perk, comfy blankets, and it's adjusted for comfort by remote (Tracey took care of that). I have been to quite a few Med Spas in the Twin Cities, and they all have differing opinions and recommendations on my skin. Tracey by far provided the most gracious and well rounded advice. She immediately assessed my skin, and did not inflate or exaggerate areas of improvement. I had such a great experience that I decided to sign up for their monthly membership. Which is a great way to save on ongoing facials, injections, products, etc. It's taken years, but I finally found a medspa that I can feel comfortable at! The good: easy scheduling The better: beautiful and comfortable setting The best: top notch owners who do not up-sell or pressure. These are the experts and I feel lucky to have found them. They both have years of experience and expertise & are constantly developing their tool kit, even pioneering many treatments such as SkinPen! I'll post an update upon my next procedure. I haven't yet decided what that'll be, but the Refinery offers the best of the best. I can't wait to try my samples! Great variety of medical products for your at home care routine as well!

I recommend the Refinery to all of my friends and family! I can't say enough good things about this…read moreclinic. I've been going here for about 3 years consistently and the staff has always been so helpful. I go to Kylie for my facials and she has helped me so much with my skin journey! Always knows what treatment is best for me and gives recommendations on what products I need. Recently I started going to Michelle for Botox and filler and she has been amazing too! Overall, 10/10 experience skin is an investment and I'm so happy to have these lovely ladies treating mine!