The fact is, just because someone leaves ARC Mechanical to start their own business doesn't mean…read morethey actually have the necessary competence. I never expected their team to be so terrible! On the surface, they seemed okay, but their actual experience and efficiency were shockingly poor. I happened to be away from the shop that day; I contacted them repeatedly, and although they kept saying they would arrive "shortly," they never gave a specific time. My staff suggested the refrigerator might be low on refrigerant or have a control system fault, but the technicians completely ignored this; they simply cleaned the condenser coils at the back and left without fixing the actual problem. The next day, I had them come back to top up the refrigerant, but the lead technician just stood by and watched while letting an apprentice do the actual work--normally, the apprentice should be the one observing and learning, while the skilled technician performs the task. The apprentice took far longer just to install the refrigerant charging valve than a skilled technician would have. Not long after they left, the same problem recurred. Later, I suggested it might be a thermostat issue, so they came back, installed a new thermostat, and left; however, before long, I discovered the refrigerator still wasn't cooling. I asked them to return, but they never showed up again. Yet, they billed me over $1,000 for those three visits--claiming they had already given me a discount. It's an old refrigerator that isn't worth much, so such exorbitant, unreasonable charges are completely unacceptable! I've been in the restaurant industry for 30 years, and I have never seen anyone do business like this.
