Terrible, terrible, terrible. Save your money and go somewhere else- at least if you are looking to put a deck rail up. They were hired to fix a soft spot, reseal, and put a new railing on a roof deck. The first railing they put up was so wobbly there was no point in a railing. The second one was sturdier, but it looked terrible. Warped wood, so the railing leaves a gap of 2" off the deck edge (it curves outward from the deck), the mitering along the top piece was so crooked there were gaps (which they "fixed" by slapping much thicker pieces of wood along the top with gaps just as large between the pieces) , and the wood is split in so many places... They said they'd be out to fix it again, but once they got paid we never heard from them again and all phone calls are dodged. Ridiculously bad, use someone else.
I had this review sitting in my unposted reviews, so I guess I'll update it. I posted a few pictures of their work on a FB website after I got frustrated with their lack of response. Whoa, did we get a call quick after that! They asked us to take down the pictures and they'd come back and replace the rail with a "better, more expensive" composite rail... So, maybe 2-3 months after that, we got our "better" rail installed. However, that railing literally fell apart after a month of non-use. We've rigged it with pieces of 2x4's after we looked up the railing online and discovered it is supposed to have extra supports, which they did not put on because they installed it too close to the edge of the deck! We didn't bother calling them this time, so it has been ugly and jerry-rigged for a while and we just don't use our outdoor space anymore because of it. Overall, this process took more than a year from initial contact to final, unsatisfied resolution. I guess sometime in the future we will be contacting another company and having to do this all over again. And since I feel kind of bad leaving such a negative review, I will say that they did fix the spot and sealed the surface properly, and the owners were super nice about everything (until they got paid and started dodging our phone calls). So if it's standard roofing, maybe these guys are great- just don't let them mess with your deck! read more