The guy is not a good man, period. For your sake, for karma, or for a kind act of passive revenge, you have the opportunity to do the right thing here: do not book Governor's Trace. They earned $600 of our dollars without us stepping foot in their door. No way, stay away, please. The owners or managers behaved selfishly and impersonally, just the opposite of what you may expect from a small business, especially a bed and breakfast.
Our experience was in the off season-- about the least interesting time to visit the town, when B&Bs are either closed or lucky to book one room. So they aren't shooing away customers. They're enjoying quiet time.
We wanted to stay for a long weekend, but we had to cancel before their 2-week cutoff (it was a few days ahead of time) because of medical reasons. They offered to charge us only for one night instead of two, yas long as we booked for another night in the future. Yes that's their policy, so fine, but no sympathy beyond half refund with a rebooking. We rescheduled and then, no kidding, we had to cancel again because of an emergency. We never get sick, but twice we're cursed on a vacation plans.
We talked by phone to the woman and the man (presumably husband and wife). The guy wouldn't budge an inch, and couldn't care less about this situation. He wanted our money and said that this was his objective because it was their policy. Again, this was the low season, and there's no way in hell this place was turning town visitors because of our reservation.
Yes, legally they had the right to do this, but that's not the point here. Right and wrong, good and bad, are not decided by contracts, and least of all decent human behavior or common sense. See any lawyer or politician or one a bad landlord or sly business person.
Do the right thing, friends. If Governor's Trace will gladly take your cash in the above situation, they lack a moral compass for good choices. Without this good judgement and character, they may very well take advantage of you or more people in this way or similar ways. read more