The basket was good but the service was not. I ordered on the 21st to make sure it did not get there too early-they guaranteed 2-day shipping. When I put the correct address into their system it kept auto-correcting to the building where the complex manager's office was. I was sending my basket to a large apt complex in Hollywood with different buildings and each building had a slightly different address. Their system auto-corrected every time I put the correct address in, and finally, I thought it stuck. Well, UPS, had the wrong address-the system kept putting the admin building number in where the actual office was. The address was going to the wrong building in the complex and they could not deliver they said. It was not rocket science, the UPS delivery person could have gone to the office and asked for the correct building but they chose to call it "wrong address, will delay shipping". I believe they used this as an excuse not to have to deliver as I am sure they were swamped. They finally figured out what the problem was early afternoon, with several hours to still deliver the basket but they just callously decided to deliver after Christmas. I was so upset and no one at UPS would help and gourmet gift baskets was closed for the holiday on the 24th. You would think in the Christmas rush they would have someone there to help with these types of issues, they certainly charge enough. It cost me 175 dollars to send a 99-dollar gift basket with no refund or apology. They kept saying they could not control ups and it was my mistake. NO...it was not. Their system kept transposing the numbers for the address. I tried to call someone for help while I was ordering it but no one answered during my order process. I left a message on the day I DID order it and someone called back later in the day but they could not check or fix the address or correct it as the package had already shipped out. I am very dissatisfied and do NOT recommend this company. Christmas gifting was ruined as my son was having a party in his new place and no gift basket. Big whoop it arrived on the 25th, the party was over. I DO NOT recommend this company and I have not liked UPS service for years. I told the lady on the phone when they called back on the day that I ordered it that I preferred to use USPS but that option was not available and she kept telling me, " we are not having any issues with delivery, if anything packages are getting there too early". Nope, not so. Go elsewhere to a company that actually cares. They should double-check the addresses in my opinion especially when they have a system that overrides your input. read more
