I did not schedule an appointment. I just did a walk-in, hoping I can be seen quickly on my lunch…read morebreak and luckily I was able to catch Miss Tonya right when she was taking her lunch break. I felt bad but she reassured me It's not that big of a deal. well to me it was. anyone willing to help me out on my lunch break on their lunch break is super nice. Besides all that, Miss Tonya was really quick and informative. She was a very sweet lady really had that Mom vibe going on. I've heard negative things about HR in the past so I've never used them. This was my first time and I will 100% becoming back.

I've been going to H&R Block for years to do my taxes because I trust them and they're so helpful!…read moreYou have any questions they have an answer. But this time it was different at this location. (DO NOT GO TO MARISSA!!) Scheduled an appt at 9:00 with marissa to show up for them to tell me she won't be there till after 11 if I want to come back and check in?? Is that my job to come back an check in? I dropped off my forms and was told she would call me back since I have state returns. A week passes by and nothing so I went to check in in person where she talked to me stating she was just working on mine and would have to see what the other state policies were so I told her to take her time then but just keep me updated because I'm always on the move for work. THREE WEEKS pass by and still nothing! I already knew she didn't know what she was doing when I talked to her but I gave her the benefit of the doubt. A month since my first scheduled appt with my taxes still not filed! I just picked up my forms so I can go somewhere else. VERY DISAPPOINTED and be back here.

Great service Started with him when he was small now he's…read moreestablished and we'll know. For great committed service

Santos is very knowledgeable about tax law. He is always very professional, and shows patience when…read morewe have many questions.

Do not do business with this woman. She has my tax documents and will not return them to me…read morebecause she and her son got into an argument but her name is all over my return. It was sent in and IRS contacted me and I had to pay someone else to redo it. I have called her and written her letters and even offered her $500 if she would return them to me but she will not respond. I intend to turn her into the Better Business Bureau. I have tried many times to talk to her and left multiple messages. Beware--she is very unprofessional and I would not trust her.

I came to Aguirre Bookkeeping & Tax Office this year to complete my taxes. The process was quick…read moreand easy. I'm not very familiar with the Tax process, so of course I came with many questions. Ms. Aguirre was more than willing to answer any and all questions I had. The office is very welcoming and customer service is great! Will definitely be returning next year to do my taxes again. I recommend this office for anyone who is needing to get their taxes completed.

I highly recommend Chris Littlejon to do ANYONE and EVERYONE's taxes if possible! He was so…read moreamazing!! I plan on having him do my taxes again next year!! This was my first time EVER having someone else do my taxes and I'm so glad he was the one to do it for me! I had a preconceived notion that tax preparers were cold, heartless and just out to squeeze every dime from you that they could, but he proved me wrong! He was so friendly and welcoming!

Had been having my taxes done at Jackson Hewitt for close to 9 years but my experience today has…read morechanged my mind about never doing business with them again. The customer service was awful and there was a manager there in charge of employees doing taxes but had no knowledge of how to help a customer file their taxes . I walked in around 2pm on there were 2 people ahead of me. Two of the clients were finished within 15 mins of my arrival and the two ahead of me were called back quickly. There was one employee still working with a client but was doing talking than working they were finished just waiting on her to print their paper how do I know I was sitting in eyes view and I could hear their conversation it had nothing to do with taxes. Before I was called the receptionist went to her desk to let her know I was next the receptionist then came to me and asked how many w4s did I have I asked why did it matter and I had never been asked that question before. I proceeded to her desk and she after I asked for the manager because I did not appreciate being asked that question the manager informed me that she had to pick her children up at 3pm and I asked what did that have to do with me and she should have left after finishing her last clients instead of having a 20 minute conversation trying to waste time. So I asked her if she would do my taxes and this is when she informed me that she could not do taxes but I could go back and sit in the lobby and wait for the next agent by this time I am livid and she then proceeds to gesture towards the door for me to leave but I have not become rude or loud but you are in a sense telling me to leave because I did not like your watered down answers. So yes I did leave but they will never get my business again. I paid $ 479 to have my taxes done ever year therefore I expected to be treated with respect. There needs to be more training in customer service because this generation has no clue. They all feel as if we owe them something even for doing their job that they get paid to do. Leave

lisias Davila was very helpful communication was very good it being our first time doing taxes will…read moredefinitely be coming back to her

My 3rd year doing business here the quality of there service is excellent and my return's are much…read morelarger then when I use to do them myself

Kim sowel the owner hung up on me for asking her for the 100.00 she owes me for referring…read morecustomers.ladt year

I AM satisfied costumer Freeway Insurance on Fair St.The Agent is Jennifer Gutirrez from 2 was. ago…read moreo. FEB th2026 and she took perfessionalism i was not there but an1or more i came out smiling and with coverage. ​

Jovita Bernal, Joshua Dominguez. Jovita has no idea what shes doing, sent my documents to the…read morecarrier I chose with blank documents. Carrier canceled my policy on 4/20 because for non signature from both her and I. Becareful people Mr. Dominguez did nothing to return my money which Dominguez says she did her job. I dont think so, luckily i dont give up when the money wasnt even mine it belonged to my 93 yr old mother to help me purchase car insurance for her doctors appts. Jovita wasnt even there, maybe she was but didnt want to face me. ​call your district manager to where the location is, if anything happens like this. Check your paperwork documents before you leave the establishment. Make sure your carrier insurance gets the full documents signed. As for me I got my money back, if you do go visit this establishment. Thank you all we have to read and learn from this reviews. Jovita Bernal Joshua Dominguez be fair just like we trust you. Also even if you have to drive to lytle texas go see Kristy cantu shes the real professional.

Can I give zero stars? I thought my tax person had done a good job. Should've received my refund…read moreend of March still haven't received it and the two times I have called has not been helpful. Not helpful to the point where the manager hung up on me. I thought I'd give H&R Block my business this year, won't ever come back. Hopefully going in person to a different location will solve my problem, but should it come to that? Very disappointed

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in San…read moreAntonio, Texas, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local Southcross office to connect with a tax professional.

I did an inquiry, but got a response after two days later therefore the rate of two stars…read moreindicating that it could be better. I was not offered a pricing since after the inquiry I was able to find another tax preparer to file my business taxes. Also I am confused if this is a private company or a local governmental center.

Kika was the best when we first started with her company! We sent several people to her as…read morereferrals. In the last year the quality went to zero! Not filing quarters on time and not responding to any of our simple questions...she choose to alienate us! Shame.