A friend had recommended the service to me. She was very happy with the job of extermination bugs ion her property. Right from the start, Phil did not appear to respect me as a customer, after I told him I was on a fixed income. He spent less than half an hour setting traps for my rodents and did not offer any follow up to come back and check the traps, etc. I had asked about a guarantee on the phone and he had said the guarantee was that he would come back until the rodents were gone. When he left my house the day of service, he said, I'll see you in 3 months for the quarterly appointment for $150. (I had paid $350 for this initial visit.) A couple of days later, I sent an email asking what happens when the traps are full or if I continue to have a rodents problem. No response except to receive an emailed copy of the invoice. Today I sent him pictures to show that the rodents are still inhibiting my house, exactly where he put a trap. He told me that he can come back out later next week, but that I will have to pay for it again. So, I still have rodents and I am out $350. Very, very disappointed. read more