Incredible! I am so happy with the service, I went in for a windshield and they fixed my Seat and…read moreleft my car cleaner than when I dropped it off. They have a new customer for life.

They took a rather torn up passenger side door on my Saab and made it new again without skinning…read morethe door. He hand built the curve on the lower part where the tear was. It was remarkable.

Brought in my 21 year old Jeep because driver's side door wouldn't lock and close fully. Asked the…read moreowner if he could fix it. Told him I didn't want to put a lot of money in to it and he said he could do it for $100. Called at the end of the next day and he called me back and said that he "fixed it" but that the door wouldn't stay closed. What??? Tells me the hinges would have to be replaced and charged me $350. Do yourself a favor and avoid like the plague.

I had front end damage from a racoon on the highway. Thank goodness for insurance, I had to pay…read moreonly a small deductible. Paul's process for claims is seamless. They took pictures and wrote up and emailed me a estimate that same day! The work they did was professional, in fact perfect. They even took the time to wash my car, vacuum and wipe down the inside. I'm extremely happy with the results and will not hesitate to use them again!

I'm so pleased with the service we received at Paul's. They were very attentive to our needs and…read moreclearly take pride in all that they do. Our car came back looking better than it did before the accident! These are true professionals and the place to go if you want something done right!

I love working with small business that performs high-quality work and Shand's is exactly that!…read more The first time we had our van repaired a while back because of a deer collision and they took care of us. They dealt with the insurance company so we didn't have to, used genuine parts vs that aftermarket junk the insurance company tried to make us use. The second time we needed to get the windshield replaced it was an older but nice van that had a little rust by the top of the windshield so they gave me a very reasonable estimate to fix it while replacing the broken windshield. Both times, they were very professional and the paint job and body work for both turned out perfect and the work was done on time... what more can you expect! I feel they took the time to do it right vs get you in and out and thats whats important to me!

The best place to get your vehicle repaired. He is very honest. Got my car fixed there 2 times and…read moreit was repaired within 5 hours. This is the only place I will ever fix my car again.

I was a little taken back that I wasn't informed of the astronomical fee to use a credit card or…read moredebit card to pay for my bill. I was called with the grand total and not once was I informed of the fee until arrival. It would of been nice to be given the option to pull cash out so I did not have to suck up that extra cost to use my debit card. Had I known ahead of time, I could of just pulled out the cash. In my opinion, this is very poor business practice. You are given a quote prior to accepting the work. You should be told this information BEFORE accepting the quote. Poor business practice! Needless to say, I will bring my business somewhere else next time.

Wow: Went there & was nicely greeted by Joe, the Manager. I described the "issue" and Joe…read moreascertained not to waste my money via simply washing the van from dirt. Then, the noise will go away which, indeed, it did. In a word, they are professional & integrity-based. I already spread the good word about Hopkins to my family & friends. And, as I am relocating to Oxford I shall always use their professional auto-services. Warmest Regards, Samuel Sarri, PhD

not the best experience i have taken my car here now twice and both times the repairs were not…read morefixed right away and needed to be taken in multiple times after for the same issue. they have not been the best with communication and often don't reach back out.

They are reasonable in price, good w/ your vehicles and are only 3.00 every mile of the base fee…read more Polite all that answer. Thank god I never use them much but this is your one to call in Genesee county area.

They towed my son's go-kart and held it for only 13 hours, but charged me $258 in cash (a $140 fee…read more+ $4.00 per mile + $50 per day -- even though it was only overnight from 8pm to 9:30am). This feels like pure greed, especially since they are partnered with Burton PD. On top of that, Kevin was extremely rude right from the start. If I could give zero stars, I would.

I brought my Charger in because there was a squeaking noise coming from the back end. From the very…read morebeginning, I was pretty unimpressed with the service department. I waited about 8 hours and got no call back about the car. The staff there took no initiative to make sure I was kept informed about my repair status the entire time they had the car. When they finally did call back, the woman giving me the estimate was just frankly telling me prices on stuff and told me they needed to do a ton of work totaling over $2400 on the car. I was given a "well that's the price" attitude when I questioned the costs. The service manager (Lisa) was better. At least she had the power to bend on the prices a bit. Just like every other aspect of a car dealership, prices are negotiable. She did go above and beyond to make sure my mess of an estimate was taken care of the day I brought the car in. The next day was absolutely wasted. I wanted to come up and look at the steering components and brake pads they wanted to replace. I drove 7 miles to get there, and the same woman from the previous day didn't bother to inform the mechanics that I wanted to look at stuff. When I got there, the car was assembled in the lot and I had basically wasted the effort in driving up there just to be strong-armed into saying "yes, do the repairs" without reviewing the parts they wanted to replace. I made them promise to save the brake pads for me so I could take a look at them after the fact. They also were talking about replacing 16 lug nuts. I told them to replace the one that needed it, and no more. The parts came in the next day (day 3 at this point), and I waited all day for a phone call that never came. Finally, I decided to call them up about 30 minutes before closing, and I was told they would call me right back. I got a call at 5 minutes to close saying "Your car is ready. You can come pick it up tomorrow." That's funny because I wanted to pick it up TODAY. I asked if it was at all possible to pick up that day, but apparently it's too much to ask for her to stay 5 minutes past closing on a Friday, considering I could have been up there a half an hour before if she had just called me back when she was supposed to. When I came back in the morning, they grabbed my paperwork and took it to the cashier. I was almost $200 over the estimate. I had to go back to the service counter to figure out what happened. They had ordered, replaced, and billed me for 16 lug nuts at roughly $150. I had to sit there while they corrected it. It was work I hadn't authorized. They also just completely forgot about the trunk strut I wanted replaced. So I left the place with another broken thing I'd asked to be repaired just not done... And they didn't give me my brake pads back, so I wasn't even able to review the one thing I'd ask to review. The only reason they get 2 stars is because the repair work was done well. Customer service is basically non-existent, though. I miss Crandall. They actually gave a crap.

Bought a 2010 Dodge Ram 2500 PowerWagon on Wednesday and on the way home noticed a few issues pop…read moreup. I called the dealership and made an appointment to come in on Saturday to have it taken care of. Marco, the general manager, met me and told the service manager to fix whatever was wrong, no cost to me. The vehicle didn't have a warranty on it (which I was aware of) but they took great care of me. My wife is due for a new vehicle soon and we will be going here to get it. Customers for life.