I went in after having looked on their website for their selection of small pets, advertised as doing so I made the journey out to the Tring store.
On entering 2 ladies are talking, I thought with the baby in a buggy and a small dog in tow that these were customers, so I smiled and continued through the back of the store were the smaller animals were housed. After browsing/looking around at the state of the place for 5 minutes returned to the front where the older lady asked if she could help me! I apologised saying I didn't realise she worked here and that I was interested in buying a hamster.
'Nope we haven't got any i'm afraid' before I was then almost mocked for having come prepared with a carry box. She turned to the younger lady with the buggy and baby who was now stacking up products in the window and dutifully asked the other staff member (!) what the situation was, I had to press to ascertain whether they would get any in future, unlikely as they were short staffed and hamsters too much work to look after, but if they did they would be sure to advertise it in the shop window (no good for someone who doesn't live locally i'm afraid) I got a ''oh sorry'' and that was it.
On entering a pet shop the first thing to catch your attention should not be either piles of stock cluttering one side of the store, or the vending machines of ice-lollies at the back. To add that I had to manoeuvre myself around the buggy too was not welcoming.
Not impressed for my first and last visit, A warm welcome in both appearance and from staff makes all the difference. read more