I hate leaving negative reviews, but after multiple experiences, I feel I need to share this. I…read morecontinue coming here mainly because it's close to my husband's work and the breakfast sandwiches are good--but unfortunately, the customer service is consistently poor. Nearly every visit, the employees come across as rude, unfriendly, and give the bare minimum in terms of service. Today was the final straw. I ordered a white chocolate mocha, but was handed a regular mocha instead. When I politely said I had ordered a white chocolate mocha, the employee immediately responded with attitude. I handed the drink back and said I didn't want that one, and she asked--again with attitude--if I wanted it remade. When I said yes, she rudely told me that "next time you need to say white chocolate mocha." I responded that I believed I had, and she insisted I didn't. There was no reason for the hostility over a simple drink correction. Customer mistakes happen, employee mistakes happen--but basic kindness and professionalism should still be expected. The food may be good, but the repeated poor treatment from staff makes the experience unpleasant. Management seriously needs to address customer service training or reconsider staffing, because friendly service goes a long way.

UNDERRATED GEM in Spanaway! The ladies working the drive thru window are always so kind and…read morehelpful! I've been OBSESSED with the Rainier breakfast sandwich. Please do yourself a favor and order it. I also super appreciate how speedy the service is! Definitely becoming a weekly stop. FYI: Website menu prices aren't up to date but the ladies will give you the menu with all the updated prices at the window.

We got an ice chi tea latte with coconut milk! It's really yummy! The place is a really cute shake…read morein the parking lot of a gas station. The girl work was really chill and made a good drink.

Nice lady but my Americano tasted watered down. They either need a stronger coffee brand or more…read moreshots.

I was here the other day and got a great drink and great service. The employees were super friendly…read moreand chatted while they made my drink, which was delicious. When they found out I was new to the area they were were super excited and welcoming. This is a drive thru coffee shop, which is super convenient if you just want to make a quick stop on your way somewhere.

First time and terrible customer service , first time going there and was getting rushed no car…read morebehind btw .till I was done ordering Never going there again

I walk by this coffee shop all the time and have never stopped in. My partner got a white chocolate…read moremocha and I decided to give it a taste. Holy smokes! It was delicious! Do yourself a favor and pop in.

Tacoma Java is one of the few coffee shops that I have not tried in town...coffee shops you sit…read moredown in that is. There is still loads of drive up one's all over I haven't tries. And while I have no issue with those I do love to get out of the car and just sit. Absorb myself in my coffee and if Steve isn't with me my phone and perhaps a pastry. I got their Toasted Toffee Nut coffee drink...in hot form. It totally hit the spot. The coffee and toffee blended together nicely and was perfect for a little pick me up as I was strolling around 6th Ave. I got a slice of Banana Nut Bread. Not bad, it wasn't bad at all. I have come across better and obsess over...not quite there with this one though. There were small gifts you could also purchase that you could get here too. Thinks like jewelry and they have some swag with their logo on it as well. Nice stop and worth seeking out again for sure!

It's hard to find a spot that makes a drink the way you like it but the girls here don't mind…read moremaking any drink to order. I've always had a great experience and have been stopping by a few times a week now because, why not? I usually order black tea with oat milk and a packet of sugar and it's always consistent. It's also nice to see that the stand offers a variety of non dairy creamer which is a plus for those who are looking for alternative options. Great customer service and a great way to start your day! Thanks for being open during the pandemic, we appreciate you! P.S. tip your baristas!

I used to stop by the 19th Street location every day on my way to work, usually getting a 32 oz…read more energy drink and something to eat. I really like the employees because they were always friendly, polite, and understood that many of us were traveling to work and were in a hurry. Unfortunately, I had several negative experiences with the person who I was told was the manager. On multiple occasions, she was standing inside taking inventory while there were long lines on both sides of the building. On one occasion, the customer in front of me politely reminded her that people were trying to get to work and that inventory could be done during a slower time. Her response to that customer was rude and dismissive. I initially chalked it up to a one-time occurrence and continued coming back. Then, on another visit, she was the person working the window. When I pulled up, she asked, "Can I make you your white chocolate mocha or something?" I politely explained that I had never ordered a coffee drink there and that I always get one of the energy drink along with the other four ladies riding with me. Her response was simply, "Whatever. What do you need?" That interaction was the last we all stopped by there. It's unfortunate because I genuinely like the other girls who work there. They have always been friendly, professional, and considerate of the fact that customers may be on their way to work and need timely service. I hope management takes this feedback seriously, because one employee's attitude can make a big difference in whether customers choose to keep coming back.

I was so impressed with this stand today. Not only was the service fast and prices very reasonable…read morebut my americano was great! I'll definitely be back.

Service was fantastic. We got fresh baked muffin tops that were made a couple hours ago for $2…read more Great coffee, smoothie was made with real ingredients and was not overly sugary.

I fear this chain deserves the high reviews…read more Delicious coffee, great service, and solid menu. A little pricey for a coffee shop, but delicious nonetheless.

Good drinks. But my first time going I was met with very poor customer service and highly…read moreunprofessional communication. Wait time is unreasonable. During my second visit, I saw three workers spit in someone's drink before they handed it out of the window. I didn't get their names, but I refunded my drink and left. After talking with a friend I learned that she also received poor customer service and hostile communication. I had such high hopes about this stand, from the positive reviews and the compelling story of its beginning. But my experience was nothing but horrible and I will not be returning.

This place looks so cool. It has so much potential to be even bigger/popular…read more The problem I see is the drive-through: The menu is at the very front of the line and you can't see it until you get to the counter. Sure you can look it up on Yelp or Google, but what if you don't want to or have the ability to? My only experiences is through the drive-through, the experience inside the building might be better, but their drive-through really needs to step up with advertising and maybe a popular drink menu. I got a sugar-free caramel macchiato, it tasted very milky, not a lot of flavor. I also got their pesto and turkey Panini sandwich, and to be honest it was really salty, but overall decent. I wouldn't get it again, but it's not a bad choice if you like a little more sodium. The best thing about this visit was the pup cup. Other coffee shops give a cup that it's really hard for the snouts to get all the way in and this cup is flexible and nice and easy. Probably won't return unless I want a pup cup.

Nice staff and they were quite busy when we walked in, and that should have been a warning that…read morethings would take a while. We were wanting to get on the road but figured with four or five people behind the counter service would not be sluggish, but alas! I think they had to remake someone else's order. The coffee drinks here are more like what you get at a plastic-sign drive through coffee stand - made for the sweet caramel whip cream crowd, not for the actual espresso drinker. The pastries did not come across as homemade or made well.