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    Gorge Granite Works

    5.0 (2 reviews)
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    Services - Gorge Granite Works

    Countertop installation

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    5 months ago

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    Macadam Floor, Carpet And Design - Portland - Taking your home and bringing life and light to the design. Improved flooring can bring your home into a more modern and upli...

    Macadam Floor, Carpet And Design - Portland

    (384 reviews)

    South Portland, Southwest Portland

    The team at Macadam Floors are the real deal. Honest, hardworking and the customer's true ally. We…read morehad surprise water damage to our kitchen and needed to replace all the floors as a result. Project Manager Rick shepherded us through the whole process, patiently answering all our questions, helping us secure hard to find materials and overall going above and beyond. The installation team was also incredibly impressive. Ivan and his crew were not only fast, but also went above and beyond to make sure everything was done right. Customer service like this is hard to find. Look no further; this is the A-Team.

    I'll keep this as brief as possible and stick to the facts. Macadam installed new carpet for us. It…read morewasn't a small job: we paid around $13k for it. We worked with Angel in the office, Sean in the field, and Jessica ran the carpet crew that performed the install. The morning of the install, Sean informed us they couldn't find the carpet. They lost the carpet! We had the house all boxed up, our dog and kids were away for the day, and we even had professional movers over to help disassemble and move a large entertainment center. Macadam eventually found our carpet, but two weeks had passed by the time it was able to get installed. This was not the only issue we had with Macadam. First, the crew took pictures of themselves pretending to play my son's guitar (and other similar pictures with our things). Jessica said they take pictures like that sometimes for their professional social media accounts. It made me very uncomfortable. Second, they damaged and repaired our bedroom door and never told us. The repair work is highly visible (at least it's low on the door). Third, there are visible seams in the carpet. Fourth, when they attempted to repair the seams, they asked if they could cut carpet from another part of the house to use in the repair. We said no. They ignored our wishes and cut carpet from several rooms when we weren't around. We know this because (a) they left carpet scraps from the cutting and (b) the area where the carpet meets the wall looks worse than before. Fifth, the carpet they cut from was in rooms with closed doors, including a bedroom and walk-in closet with laundry and pets. They entered closed off rooms without asking and performed work we said not to do. Sixth, even after the repair, there are still visible seams in the carpet. Seventh, we let Angel know about all these issues and Macadam offered what we consider to be an inappropriately small reduction to our bill (including a small cash discount and not charging us for moving furniture). FWIW, our interior designer, who has a lot of experience working on projects like this, thought a 50% reduction in the total bill was appropriate just based on the hassle caused by the lost carpet (ripple effect with other projects we had going on). She didn't know about any of the other issues when she made that statement. Given that the quality of the work was far below our expectations, the incompetence around losing the carpet, directly ignoring our wishes w/r/t cutting the carpet, and the invasion of privacy from entering closed rooms and taking pictures with our belongings, we will not use Macadam for a carpet project again. Moreover, I wouldn't let anyone from that crew back in my house for any reason. Two stars because even though this project fell far below our expectations, it's still nice carpet.

    Gorge Granite Works - countertopinstall - Updated August 2026

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