Craig was extremely helpful! We are looking at cars, so they looked it over and helped us prevent a…read morereal problem. They did a pre-purchase inspection for us. They were thorough and explained each issue and the strengths of the vehicle. Good prices, good service- very easy to work with.

Gary did such an amazing job with my genesis 2020 ! He always takes his time with my car & always…read moreinforms me what's wrong & how he can fix it. I love this place ! Definitely recommend:)

No one there spoke English.. looked at me puzzled, spoke Spanish then laughed, needed 2 new front…read moretires, went to Jim's in Dade city, in & out less than an hour.. $240,

I've waited 3 months to write this review because I wanted to not overreact in the moment. But I…read morestill feel very strongly about how badly this shop handled our car and situation. Would not recommend to anyone. They had our car for about 10 days longer than they stated it would take. We were told 3-4 days to finish when dropping it off. Their prices were a few hundred more expensive than other shops in town but we setup service with them because we had time sensitive needs to go out of town, and they assured us multiple times it would be ready. They never contacted us about any of the delays, we had to call and ask each time if it was ready yet or when to expect it to be, and they failed each extension of time. We delayed our necessary trip several days trying to be as patient as possible. We finally had to go out of town with a borrowed car. They didn't contact us for several days even upon returning the next week and we had to stop in to try to find out again when it would be or see if we could get it back. They told us it was finished the day before. But yet never bothered to call and say so? How many people can go indefinitely without their car? They added on work, for more costs, and services that we never discussed, agreed to, or requested be done. When we left with the car we got home only to realize they'd not put the engine cover back on and had to return for it, and later found they had not reconnected a sensor they should have. My husband normally does our car repair but wanted to let someone else do this as the transmission needed to be pulled, and we needed to make a 1300 mile long drive with it. We took our car in for flex plate and they took it upon themselves to change the oil and filter without approval. To do extra engine mounts when we had just replaced them and even had warranty on them. We had personally just changed the oil and filter less than 1000 miles before leaving it with the shop. My husband was very specific about exactly what he wanted done. Imagine what they would try and do to someone unfamiliar with mechanic work or their own car needs. They did sneak in everything they could to charge more and did not even try to discuss or keep in contact about these things or delays that come up. They also did not warranty their work - only the parts. Beware.

I don't often write reviews, but I felt compelled to recognize the outstanding service we received…read moreat National Tire & Battery in Rosedale. A few months ago, I flew out to visit my son at college and discovered his first car needed front-end repairs. As a new driver, this was a stressful situation for him, and as a parent living out of town, I wanted to make sure he was treated honestly and fairly. From the moment we walked into the shop, Tyrell made all the difference. Tyrell was kind, professional, knowledgeable, and genuinely caring. He took the time to explain everything in a way that both my son and I could understand. He was also funny and personable, which immediately put us at ease during what could have been a stressful experience. Most importantly, he earned our trust right away. He worked with us on the price, helped us understand the repairs that were needed, and treated my son with respect. As a parent, that's something I greatly appreciated. It's not easy handing over your child's first car for repairs when you're not familiar with the area, but Tyrell made us feel confident that we were in good hands. In fact, after I returned home, my son needed another repair. The reason I told him to take the car back to this same NTB location was because of the positive experience we had with Tyrell the first time. Finding someone you can trust in the automotive repair industry is invaluable, and Tyrell has earned that trust. Thank you, Tyrell, for taking such good care of my son and treating us like valued customers. Your customer service is exceptional, and you are a tremendous asset to National Tire & Battery. Exceptional employees deserve to be recognized, and I want to make sure he knows the positive impact he had on both my son and me. Meeting someone with Tyrell's character, professionalism, and genuine concern for customers is rare, and we are truly thankful that our paths crossed.

In December 2023 I purchased 4 tires from Mavis Tire in Ocala. I took my car in to the local Mavis…read moreTire store in New Tampa on Dona Michelle Rd. yesterday (7/13/26) because I noticed possible tread separation on the 2 front tires. I had purchased road hazard insurance on the tires when I bought in Ocala, and the tires were still under warranty. Rob at this Mavis store confirmed my suspicion about the tires and was most helpful. They didn't have the exact tire in house and I needed them replaced quickly because my son uses this car for work in Orlando. Rob gave me a good price on a similar tire and took a percentage off since some warranty still existed on the tires. I asked if a front end alignment would be needed. He said that he would run a check on it. When I received the call to pick up the car Rob informed me that the alignment wasn't needed and had the report (all in green) to prove it. The price I was quoted was the price I paid. I was impressed and pleased with the whole staff (Rob, Dante and Steve) for keeping me informed and doing "what they said they would do". I would highly recommend this Mavis Tire store location to anyone!

In early July 2021 I visited with Managers Sam & Otto for tires. They were very attentive to my…read morebudget and even told me of a coupon good for later in the month. I returned July 30th and purchased four tires, service plan and alignment. I spent a little more for a higher quality Michelin touring tire with 70k me warranty. Sam took my car in early and even had it back before promised. Felt comfortable with the deal and level of service.

I am very disappointed and frustrated about what happened to me. There is so much to mention that…read moreI can't just put it in print. Here's what happened. (1st time)On May 14th 2026 I went to Tuffy to have a full set of tires put on along with other work. Driving home it doesn't feel right. I drove it about 15 miles to see if it was still shakening. It was out of alignment. They let me leave without balancing the tires?? (2nd time)Took it back to them a couple of weeks later They checked it and told me a weight must have fell of the back passenger tire. Said they checked all the tires. Guess what still the same. (3rd time) Took it back again they had it for 2 hours and I watched them check the tires again. After 2 hours the manager came out and told me two back tires are "out of round". I ask what needs to be done. They told me that's on me, that I need to contact the manufacturer about the tires. He gave me NO numbers and basically said to bad so sad. Told me its Mavis's corporate policy. I called the corporate office and Tracy did a great job helping me. She was flabbergasted at what they told me. She she that is completely untrue. He should have done a warrentary claim and then we could go from there. I told her I'm not going back there. She set me up with Tire Kingdom. (4th time)Rich at Tire Kingdom was awesome. Great human skills and stayed in contact with me. The had my truck for 3 days because they found that the two tires were bad. (Tuffy)They installed bad tires. I went to pick it up on 07/03 and the manager Steve the SM said I had to pay for install of the new tires. WHAT? They had all my past problems documented and the manager wanted me to pay for something that should have been right the first time. Of course I told him I'm not paying Here's my question, if they were an honest group, not profit before quality service ,why did it take four times to find this problem. Corporate has a detail set of notes about this situation. I'm leaving out the real issue I had and that's how I was treated and talked to. I have called corporate three times and each time requested the regional manager to call me. Well he has not and that tells me everything I need to know bout MAVIS. Great corporate speak but the retail execution, communication and behavior is unacceptable. These Guys represent your brand., I will never use any Mavis tire stores again. I am posting to Facebook, BBB, Reddit and the corporate site if I can. Thanks for wasting hours of my time. BTW I kept the locations out of it. Maybe if the Regional director would have called me I could have given him more information. Terrible service

I brought my car in to Tuffy Tire & Auto Service in Lutz for a screw in my front right tire. The…read morecustomer service was awesome, immediately the young Man behind the counter greeted me, asked what he could do, took my information and said I'm on it and we will check out the rest of the tires as well. He also added in a discount for the work! It is so refreshing to engage with a Professional run service business who appreciates the customer and understands great service brings repeat business!! I have most definitely found the right place to get Tire and Auto Service done on my F-150. Looking forward to bringing them more business when I need new tires!

Did a great job on 4 tires and an alignment. The people were nice, the work was done in a timely…read moremanner and the facility was clean. Would be nice to have a work area but had plenty of chairs.

The staff kept me updated throughout the process of my brake change…read more I was informed of the price ahead of time and was not hit with any unforeseen changes during repair.

I had a very concerning experience here and would not recommend this shop based on how my situation…read morewas handled. I originally brought my vehicle in for a diagnostic/coolant issue. The shop sent an approval/deny request by text for additional work, and I did not approve it through that system. I also only asked questions about pricing over the phone. I called because they wanted to charge me almost $500 for a part and around 200 for labor. The OEM part goes for no more than $130. On the phone call I did not clearly authorize the repair. Despite that, I was told the work had been done. When I questioned it, I was told I had given verbal approval, which I disputed. I was not willing to pay 700 plus dollars for this repair when I knew It was not worth that. I told them to go ahead and remove the part they replaced and give me back the original piece. This ended in a heated conversation over the phone. When I went to pick my car up, I asked questions about what was done and tried to get clarification, I felt like my concerns were brushed off, and I was not allowed to speak with the technician who worked on my vehicle. They refused all communication and I was asked to leave. After leaving, I noticed serious issues related to the coolant system. My coolant reservoir was completely empty, my heat would only work while driving and not at idle, my coolant temperature reached 258°F while driving, and I found what appeared to be a loose hose/coolant residue and a damaged or broken-looking cap/part near the reservoir area. I am including photos of what I found. Regardless of the disagreement about authorization, my biggest concern is that my vehicle did not appear to be returned to me in a safe or properly completed condition. I paid for the diagnostic, but I left feeling extremely uncomfortable with the lack of communication, the lack of clear answers, and the condition of the vehicle afterward. I would strongly recommend getting everything in writing, asking for detailed documentation, and carefully checking your vehicle before leaving this shop. Or avoid this place at all cost!!!!!

Staff was professional, friendly, knowledgeable of my cars needs and the service was quick.read more

Didn't post any pics. As the place still looks that way. Came in for an oil change. Very friendly…read moreand helpful. Was in and out in 10 minutes. I have an oil leak that I wanted them to check out as well. Price was high at $96 for full synthetic but no one else's seems to service Fiats in this area. Dont want to waste 2 hours in a dealer. Too get you filter first and bring it along. Very friendly and helpful.

We got our car an oil change, the tires rotated, a new battery, and a few other things…read more We have always noticed Christian Brothers, but never thought to go there. My husband wanted to try a new place. We are happy we did. The customer service is great. Very welcoming. No "Gen-Z Glare". The inside waiting area is nice and relaxing. I would not have had an issue waiting there while the car was getting maintenance. However, our car was going to take awhile. They offered to drive us home and pick us up. This turned out convenient because we were able to continue our day at home. Highly recommend.

Kristen and Kevin helped me. The lobby is immaculate. There is a coffee machine and snacks…read more Everything looks brand new. The exterior and grounds are clean and tidy. I recently had an alignment performed. I had serious concerns following the service. I have a Toyota 4Runner that just had new tires installed at Costco immediately prior to scheduling alignment service. There were 33,500 miles on the vehicle. The vehicle was in perfect condition. Prior to alignment, there were no signs or symptoms that indicated needing alignment. The reason I scheduled alignment was because Costco recommends alignment every 12.000 to 15,000 miles. I used the Costco program for a referral to Christian Brothers Automotive. Before the alignment, the vehicle had no steering wheel play, drove perfectly straight, and the steering was tight and responsive. After the alignment and before taking payment, Kevin showed me the attached measurements. He explained that a negative 2.9 caster measurement on the left and right indicated major problems that are expensive to repair: steering rack, tie rods, ball joints, and linkage. I asked Kevin how these very serious and expensive problems could suddenly appear on such a new vehicle. He provided no answer. This was a shock. I have had many services on a regular basis and no mechanical problems existed. There were no signs or symptoms indicating that my vehicle needed any repairs. Toyota has used Six Sigma principles for more than 35 years and is recognized for having one of the lowest errors per million of any automobile manufacturer. In my lifetime, I have not had a single costly or serious issue with a Toyota or Lexus. After alignment service, I experienced significant steering wheel play. The steering was alarmingly loose. I could move the wheel left to right a great distance without an immediate response from the vehicle. The vehicle pulled strongly toward the center of the road. A second of inattention or glance away from the road could result in a cataclysmic head on collision resulting and death to multiple drivers. These issues - loose steering and center drift - did not exist prior to service. A drift to the center line is extraordinarily unusual. A negative 2.9 front left and right measurement causes loose steering wheel play and the very unusual drift to the center line of the lane. This measurement could have alerted Christian Brothers that the alignment was not done correctly. Instead, I was led to believe I needed thousands of dollars of repairs. The caster measurement is normally a positive 2 to 6. A negative measurement is very unusual and indicates the alignment was not done correctly or there are the very serious and expensive repairs needed. Google says: 1 Negative caster of this magnitude can cause: 2 Excessive steering wheel play and looseness. 3 Reduced self-centering of the steering wheel. 4 Poor straight-line stability and drifting behavior. I called Christian Brothers immediately after leaving and Kristen gave approval to come back. I am thankful that I went through Costco because I was not sure what would happen. I asked Kristen about a fuse when I arrived. Kristen said it was $175 for diagnostics and explained that some vehicles need a $400 software to repair some issues. For example, a new Jeep had a drivers seat lumbar support stuck in the fully extended position. This could only be repaired with a $400 software update. Members of the fellowship appeared to come in for service, call the owner and chit chat with the owner in the lobby, get service at no cost and immediately leave. After the alignment, I was worried. I did not sleep the night before returning for the alignment measurement adjustment. Christian Brothrs completed a re-inspection of the alignment measurements. The caster angle measurements appear to have a positive range. The steering is once again tight and responsive and there appears to be no unusual center drift at the moment. My vehicle is back to normal and has tight steering responsiveness and no unusual drift. This was a stressful experience and emotionally exhausting. I missed work on 2 days to have the work done and repaired. After the alignment was repaired, the AC was blowing hot, even when turned off. My AC was ice cold before I went to Christian Brothers. Now, it blows lukewarm. I did consult Google about this issue and talks to a neighbor that worked in an auto dealership for 30 years doing maintenance and repairs on vehicles and has had his own business for the last 10 years. I have seen my auto mechanic neighbor consult Google when I have a question about something. I also see my welder neighbor, who has been a welder for 40 years, consult Google on some repairs that are not directly related to welding even though he has decades of experience with electric, plumbing and refurbishing and repairing boats and vehicles. Going to Christian Brothers was a terrifying nightmare.