Amazing selection! Love this store!! Super great service with great attitude and positivity!

Horrible customer service, apparently there is new management, and it's gone downhill at this location! Cashiers are nice, they don't seem thrilled about the change either though. Glad there is another location not far from here. read more

Where are all the good employees going ? Every time I go someone else is gone. What's happening ? I love the employees at this location. By the way prices are raising a bit high. While goodwill might be trying to hurt the resellers they are not helping the community that is in need of cheap items. Not sure what's happening with this store , but seems like things have changed for the worse lately. I miss saying hi to the people and employees I have come to know. Everyone has always been so kind. And the other thing is senior day is really not senior day if no items are being put out to purchase. Seems they are clearing shelves and trying to get rid of junk on senior day. That does not help seniors . They need a break too. And then they ask us to round up at register . Makes no sense . If you want people to buy items put them out ! Quit leaving carts in back till it is convenient for whoever. Do better goodwill rufe snow. Quit running off your employees . They are hard workers! read more

I LOVE the employees here! especially the pretty blonde lady at the register. The employees are always so friendly here, and it makes me want to come here more often and buy more cool stuff read more

Like any other good will. They take your unwanted items. But not all unwanted items. They don't like bed and mattresses.

Very good experience and employees are nice and caring. I love thrifting here as I find a lot of good deals and finds. :)

Absolutely love the staff at this location! And the merchandise can really great at times.

When a store is THAT full and the average beginning price per item is over $3 each and every customer in line only has 1-3 items- you are TOO expensive! Your stuff is FREE! Move it quicker and help out your community! Fast nickel or slow dime? Help others out! read more

No change in rating, but if you are looking for an UCS (Ugly Christmas Sweater), you'll be disappointed. They are in the section of the store called The Funky G Boutique. Very little to chose from, and nothing for men. If you are on the hunt, you'd be better off looking in the seasonal stores specializing in UCS. Here's one in FW: https://www.yelp.com/biz/ugly-christmas-sweater-shop-fort-worth Bottom Line: Reading glasses are a good deal - $1.29. read more

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It ain't Neiman's. It ain't Francesca's. It ain't even J. C. Penney. But, you might find any of those brands here, sometimes used and sometimes with the tags still on! Bottom line is, thrifting here supports a good cause. If you enjoy the hunt like we do, it's a great place to embark on it. For some socio-economic reason that I lack the intelligence to explore, it seems like we either donate to Goodwill or shop there. In recent years I have become a person who does both, particularly because it appeals to my ideals regarding upcycling as a means to minimize waste and cost. And, dang if this particular store doesn't seem to always have something I need, with a very small set of exceptions. My girlfriend has found BCBG, Express, Francesca's, and more here. And, so many boots and shoes! She's a boho girl and visits regularly on the monthly 50% sale day. The store is clean and generally as organized as any thrift store, which means that the size sections of the shirt and pants racks are more of a suggestion than a hard rule. So, it's a good idea to look in the sections to either side of your size. I'm typically on the hunt for work shirts and rarely find them here. But, home decor accent items and the occasional yard tool are easy finds. And, I will never buy luggage new again, ever. Sometimes i have to come back a few times, but roller bags of all sizes abound here. My perception is that this is where the ladies of Keller empty their closets with donated items, making the hunt for women's clothes here exceptionally interesting, especially if you are stylistically eclectic. But, we've found bikes, toys, furniture, roller blades, and other items here for a fraction of what we'd pay even at Walmart. The staff here is friendly and helpful. On 50% sale days, the lines can be long but are still tolerable. Checkout is generally quick. If you take the time to have a personal convo with the cashiers they will remember you. We are lifetime customers! P.S. And, don't forget to donate! read more

I have come a couple of times. Clothes are organized although the sizes are mixed up. Good place for kitchen ware. Good wall deco selection too. Clean place. It's close by a sushi place that recently opened (HK sushi) so it was nice being at good will and going to eat after. read more

Awesome store that never disappoints. I try to check out Goodwill stores every time I visit a new city. I came here on Valentine's day, so my entire order was half off. I got my niece and my daughter some awesome outfits and I got some incredible deals. read more

I shop here because I moved here and my color scheme changed. I primarily look for pictures and home decor. I have purchased items of value. Lots of framed art neutral colors read more

The store was very clean. Lots of kitchen items. Although some sizes were mixed up for the most part everything was organized. The workers were very nice and helpful. read more

Really unorganized. They should probably spend a little time learning organization skills because that store is a hot mess.

Incredibly disrespectful. Very rude customer service. The guy outside managing the drive through donations is an incredibly disturbing and rude employee. This is the SECOND time I have gotten nasty rude disrespectful attitude by 2 different employees. One was inside a young white male trying to get me to donate a couple of dollars to some charity. I never heard of the charity so I politely declined and he makes some smart ass comments. DISRESPECTFUL. The guy outside managing the drive through is also very very rude!!!!has the nerve to make personal tasteless comments about my items!!! Excuse me?!? THE MANAGEMENT SUCKS BECAUSE THEY ALLOW THIS BEHAVIOR. read more

This used to be my go-to place 10 years ago when I lived in the area, but nowadays it's gone a bit downhill. The store is really messy, stinky, and many of the clothes address in disrepair- but they do have a ton of dressing rooms and I did find a few bargains. read more

I do not like this goodwill, the racks are not organized, a lot of them are empty, they have very limited kids toys and the inside staff is not that friendly. I usually go to Texas Thrift instead and find lots of good stuff. That being said, if you are coming to drop stuff off, the guys outside are so nice. I have dropped off a few car loads in the past and they always take care of everything. read more

I DON'T EVEN WANT TO GIVE IT A 1, BUT IT WON'T LET ME POST WITHOUT GIVING IT A REVIEW............ I just dropped off 4 boxes of stuff between woman's clothes to candles to other things that are breakable at this Goodwill. Let me just say this will be the last time I drop anything off at a Goodwill............ I specifically told the guy that there is breakable things in each box, well he didn't listen and just dumped each box in a bin and things broke!!! They just don't care!! I'll find a local woman's shelter to drop them off next time. read more

I love this Goodwill! I have scored some major deals in this store. My favorite: a $300 grey wool overcoat from Banana Republic. I paid $22.00! 22 freaking dollars! The coat was brand new! The best clothing items are in The Funky G boutique (where most of the major name brand items are housed). I come here every Sunday and I usually end up with some fantastic button down, Banana Republic shirts that are perfect for work. Every now and then, I'll find some that are brand new with the tags still attached. If you're the type that likes names brands and second-hand clothing, this Goodwill is not to be missed. But be warned--this store is only for those that are prepared to peruse the long rows of tightly packed racks. If you're willing to put in the work, you can find some fantastic deals on shirts, jeans, jackets & household items. read more

About every 4 months Patty and I discover excess stuff in closets and especially in the kitchen...baking pans that never got used, cooking utensils etc. They always take it and thank us profusely at the drive up door. I went in today to buy some metal magazine holders like I bought six months ago. I couldn't find them so I bought a small glass vase for 2 bucks. Would have cost 6 or 8 at the Mexican shop on Denton Highway. My only complaint was they sell snack food at the retail price that is on the package. I was going to buy a small bag of Smartfood popcorn marked $ 1.89 but asked for her to scan it. I put it back considering we had brought in stuff that they'll sell for 40 to $50. We'll continue to donate since it's a worthy cause. read more

This used to be my favorite Goodwill in the DFW area. I was always able to find books for my classroom or something to paint/redesign. The past 2-3 times- it has looked like a trash bomb has gone off inside. I know you are thinking- what do you expect from a Goodwill... well, more than this. I am wondering if it is that people are shopping here more with the economy being the way it is, or if people are donating less. The prices have also gotten crazy high (for things that are used). Hopefully they are able to change this up soon. read more

We LOVE this Goodwill! They have great furniture, books, movies, video games, dishes, children's clothing, toys, and artwork at an amazingly cheap price. We have walked out of here with brand new items for not even a fraction of the price. They are also open later than most of the other Goodwill locations in the area! Give this place a try if you want to save some money but still find some EXCELLENT deals! Just be prepared to do some walking in and out of every aisle! read more

It is a Goodwill store. Do I really have to explain a Goodwill store to you? Junk here, junk there, junk junk everywhere! Lots of crap, stuff, and yes things that call my name that forced me to purchase them. Part of the fun of going to a Goodwill store is you never know what you're going to find. Part of what is not fun about going to a Goodwill store is the random chaotic nature and the fact that they usually need to vacuum the floor and tidy up just a bit. I really like the idea that their proceeds go to benefit others. Please support the Goodwill stores read more

This Goodwill is practically within walking distance, but I never go here. The clothes are not organized by size. I can't take all day searching through every rack to find one item in my size. Also, it always seems pretty picked over in every other department. I'll go out of my way to go to a different thrift store that is organized so that I can get in and out easily. read more

My fave goodwill! Nice employees, great selection, great furniture! I have found so many rare and amazing vintage dresses here! I plan to alter them and wear them out soon :-) Btw I shop here at least twice a week! (the staff knows me as a regular) Save some money if you don't mind things lightly used(sometimes never used). read more

This Goodwill is pretty typical of a Goodwill. I do like that this location has an additional space geared towards teen shopping, that's nice even though I'm not a teen. Dropping goods off is always efficient and the people are mostly friendly. I do think the prices have gotten too high though. They forget that they are a thrift store, and not even one of the nicer ones. The original point of Goodwill was to endure anyone could afford the items, but now many are marked up nearly to retail and the best items are forced into auction. I donate to Goodwill because it's a convenient way to unload unwanted items in still usable condition, but I normally shop first at Thrifttown or Texas Thrift to buy discount used items. read more

Curious to know when shopping at Goodwill became a 'competition'. While dropping donations today I noticed a shelf that had just been dropped off and asked the attendant what I needed to do to buy it. He refers me to the manager stating that 'sometimes she does, sometimes she doesn't' permit customers to request a hold, make a deposit/pre-pay for an item not yet checked in. Cashier said same thing verbatim. Upon asking the manager, offering to leave my name/number/payment, she literally says "It wouldn't be fair to the other shoppers" to allow pre-purchase. So who are the shoppers that get approved, one wonders? When did the competition start?!! What other retail business DOESN'T WANT YOUR MONEY??? Come back and hope it's on the floor??! No thanks, there are other charitable organizations/retail stores to which to donate and shop. Keep it. read more

Not a single mask in sight! Employee with blonde hair took off her mask three separate times in the five minutes we were in there. Asked if they were enforcing masks because most of the customers weren't wearing them either. The employee shrugged and said not really, then when we asked her to pull her mask up over her nose she got rude. 0/10 trash behavior. Y'all are gonna kill people because you're too lazy to wear a mask properly because you think it's "free speech" no you're just careless. read more

We were excited to come here yesterday, I was bringing in two high school kids that were looking for items for a project. We got there right about 4 and the sign on the doors said it was open but the doors wouldn't open. We waited for a few minutes and never saw anyone inside except one employee. As we stood there, multiple people drove up and drive away frustrated and annoyed. It's fine if they closed earlier, just a sign or notification would be great. There was no sign on the door saying they were closed for any reason. For all we know they just didn't feel like working. read more

This is the best Goodwill! For those of you that complained about organization remember it is a Thrift Store! This location gets the BEST items! I have bought anything from skateboard ramps for my kids to Lennox fine China and depression Glass from this location. Also they do a senior discount day every Tuesday and even have people in the store to help with Medicare, Medicaid, and Extra Help with Prescriptions on Tuesdays. It's the best! read more

Not a good selection. Fun to browse but overall a big time waster. Big parking lot and easy to find. Decent customer service. Won't be back. read more

Organized and clean, huge store. I didn't find any clothes but found 2 beautiful paintings for $10 definitely worth my drive. Decent furniture pieces and prices! read more

I was a little underwhelmed with how few items there were in how large a place it was. There was definitely a lot of clothes and furniture but not much else. They were well staffed and pretty clean. read more

Love this GW! Lots of home decor, home electronics, furniture and shoes! Clothes are separated by long/short sleeve, ect. I find it easy to 'dig' through :)) read more

I go to this good will all the time. You have to be careful not to go the days after they have their 1/2 off sales because it is trashed. I wish the cloths were organized by size. But overall it's easy to find stuff and the staff is friendly. I usually go on sales days because some item are priced a little high. For example the tank tops are between $3-$5. But you can buy some at Walmart new for the same price. Overall I enjoy shopping there. I bought $80 shorts for $2 just last week. read more

So, it's 4/29/2015 now. I don't know what has happened to this place lately. Their toy section, which used to be awesome, has turned to utter crap. They also no longer sell stuffed animals. I used to find cute Sanrio stuffed animals there and it was awesome. As for the toys, they mainly only carry toddler type toys and broken junk toys now. I'm not sure what is going on here. I know for a fact that people are donating good toys to this location. I have a feeling Goodwill is keeping all the good toys and all the stuffed animals for some reason or sending it to other establishments in distant galaxies. The same is true for the Haltom, Hurst, and Arlington Goodwills. Just over a year ago, all these places carried lots of toys....sometimes over flowing with them and stuffed animals. Nowadays, it's very sparse. read more

My favorite place, this goodwill has helped me furnish my home and it's my to go place. Anything I need from furniture to kitchen ware ,I swing by always on point I've been going here since I moved here 4 years ago, I will continue to shop here and great prices too read more

THIS IS A HORRIBLE GOODWILL LOCATION! The employee's are completely rude and lazy as hell! They put all the work on the poor volunteers while they refuse to provide any customer service and lack any engagement with customers. When I was looking to purchase a table from here I struggled to find an employee and once I found one they were huddled in the electronics section having a blast just having casual conversations. Once I asked for assistance to help me take the table I wanted to the front so I could check out. I was shocked on how not 1 but 3 employees responded to me by just saying "get a volunteer in a red shirt to bring it to the front and to your car." All while they continued to slack off on the job!! The management needs to stop encouraging their employees to relying completely on the volunteers to do their job's and taking advantage of kind individuals giving back to their community! I will never step into this store again after viewing how badly they treat their volunteers and how irresponsible and selfish the employees have become with lack of any of correction! If you are looking to do any community service please avoid this store location please! Something needs to be fixed! read more

To the are manager Watauga store, I always enjoy shopping at your store however, yesterday when I was at your store in Watauga around 2pm to return an item that I have purchased few days ago. An associate named Maria was the one on the register, I ask her if she can help me return my items and exchange them with the items was going to purchase. She did not say anything. I gave her my receipt for the items which are pants and shirt with price tags on them. Pants was 9.99 and shirt was 4.99. She then scanned the receipt and scanned the item barcodes. She looked confused, and told me that the items are ringing up half off, and theres no way for her to give me the full amount of my money that I paid. I was so frustrated! The line was long, so I just told her to void the return transaction and forget about it, I will just return them the next day. So she did voided the transaction, gave me my items back but she did NOT gave me back my receipt. How can I return my items later without receipt?? She couldn't find my receipt therefore she immediately printed me an in- store credit and handed it right to me. I felt so embarrassed the way I was being treated. I decided to speak to the manager on duty hoping to resolve the issue. There was man named Joe who approached me, he appeared unhappy being called at the speak with me. He asked what the problem was, I explained what happened, and this is what he said to me; "we cannot exchange items, we can only issue an in-store credit! In-store credit was already given to you, what else do you need?" Wow! I cant believe you rude managers working at that store! I never had such a bad shopping experience! It sure was the worst one! I hope you can address this issue. Thanks for your time, read more