Great store, I was looking for a metal colander and found it right away along with a beautiful collectible plate at a great price! One of the employees even made a balloon dog for my son, it was incredibly sweet, will def be coming back here! read more

Goodwill - Scotts Valley - Thrift Stores Near Me - Scotts Valley, California

I had a really unpleasant experience with Lisa. She was extremely rude, seemed to be in a bad mood, and made the interaction uncomfortable. I accidentally misgendered her once, and I understand that mistakes happen, but the way she handled the situation felt unnecessarily hostile. I left feeling like I was being treated poorly simply for being there. Hopefully this can be a lesson for anyone working in customer service: if you're constantly unhappy with customers, maybe it's worth finding a job that makes you happier and allows you to treat people with more kindness. Even something like being a dog walker might be more fulfilling. Goodwill should be a welcoming place, and I hope management takes customer interactions like this seriously. read more

Not pleased with my in store visit today. All three of the young girls at the register were weirdly cold and judgemental. The ones stocking the shelves were much friendlier, one of the boys was chatting with customers about their picks but this was a notably greedier store from what I was noticing, items that were obviously sets were priced individually at very bad prices. I left behind something pricier that I was dead set on just because the atmosphere was not what I remembered before. I'm not the only person it looks like who is disappointed with this store location. read more

Jesika at the front desk she helped me be able to look through the counter items and took her time even though I had several gift cards I was trying to use up. She was very patient with me. I don't move very fast and I'm deaf and she took the time to look at me in the face and say everything so that I could understand it. There's not many people that are as special as she is. She really does take the time with the customers. I'm really happy that Jesika served me at the front desk today, she is a very good employee. I go to this Scotts Valley Goodwill because of the service how clean it is and how good the customer care is. I highly recommend this Goodwill. read more

I've been to this Goodwill a couple of times. There is ample parking, not always closest to the door, but you'll find something. What is now becoming a novelty at thrift stores are changing rooms, this location still has them. Wahoo!!!!! You can try the clothes on, such a treat. There are lots of clothes and housewares to look at. Most of the time I walk away with a purchase. Thrifting is a way of life for me, please keep the landfill down and upcycle. Happy Thrifting! read more

Friendly staff and many deals on clothes and other things that are in very good condition. We donate things to Goodwill regularly.

Not much 'Good Will' at this location and if you want to experience unprofessional, ignorant and rude behavior to cheer you up on your Saturday morning, then this is the place to go. I had a small standalone (not built-in) fully working fridge to donate since we replaced it with a wine cooler. I checked the Goodwill website for SV since I know from previous dealings that there are some appliances they dont take (microwave ovens for example). The website made no mention of small standalone refrigerators at all so I called them and asked. A female assistant answered and said she would ask someone else, a few seconds later she said 'yes we can take' that. So I get the back of my truck ready, thoroughly clean the fridge load it in to my truck and take it to the SV Goodwill rear drop off area. I tell the guy there I have a small refrigerator to drop off, he disappears and comes back saying 'oh we dont take those'. I explained that I had already called and confirmed that they would accept it. Then some other guy comes out and says the same thing so I explain to him again. For some bizarre reason he points to the sign on the rear gate claiming that it states they dont take small fridges, I felt like saying "so why not put that on your website and make sure all the staff know that?" - as if I was supposed to read that sign from my house before I left??? So they agree to take it and then just to add insult to injury one of them says "ok well put it back here so you stop complaining about it" - really??? I laughed and then got the hell out of there. read more

Very poor. No one was at the counter. I asked a sales person to help me because I had to catch the bus. She did not answer me. She just rolled her eyes and kept talking to her friend. I asked for help again and this time she flipped me off. I have been going to the location for over 10 years and have never been treated with such disrespect. I will not be back if she is working. read more

I enjoy thrifting. I enjoy sifting through the racks. I enjoy the color coordination that happens in specific sections (very pleasing to my eyes). They're inside a plaza so parking is abundant. The store was relatively packed on a Monday, but not too bad. Some of the aisles are more popular than others so you may find people squeezing behind you or in front of you. I try my best to do some social distancing if possible. The cashier wasn't super communicative, but my goal was to get in, get out, so no complaints. read more

I was on my way home and found this goodwill. Plenty of parking. The place is very well organized and was very clean. They had some really good things in great condition. I was able to get a dressing room and try on some things. I read the reviews I don't know what people are looking for but these places run off donations so they need to be more realistic. I personally liked my experience didn't have an issue at all. I was able to leave with 2 pair of shorts. read more

Goodwill - Scotts Valley - Thrift Stores Near Me - Scotts Valley, California

TURN YOUR HEATER OFF!!! This store is a literal oven. No matter what time of day or year it is, this place has the heater cranked up and less than 5 minutes of being in this store makes me sweat buckets. I feel terrible for the employees that work here. This is straight up worker abuse. They have to have a fan at the register to try to counter this absurd decision. This store is in California, the weather is never cold enough to justify using a heater here. I've even talked to some of the workers here about this and they all agree with me. Upper management needs to let stores have control over their own temperature and not make these abused workers suffer more. read more

I went on 8/7/18. Dawn the cashier seemed to be having a bad day and was taking it out on the customers being rude and yelling out that the store was closing at 8 every 3 minutes or so. When I went to pay, my 11 year old son was with me and paying for a stuffed animal with his own money, she snatched the stuffed toy away from his hand to scan it and then snatched the money away from his hand. Dawn, being rude to adults is bad, being rude to kids is VERY VERY wrong, we adults set the example for them to follow in everything we do, you made his shopping experience a horrible one. I kept my cool because of him and asked him to forgive you for what you did... he did. Goodwill, please train your employees on how to treat customers, especially the little ones. read more

Goodwill - Scotts Valley - Thrift Stores Near Me - Scotts Valley, California

I occasionally find treasures here and the staff are generally helpful- I've never had to wait for more than a few minutes to check out and I've heard them be really patient with other customers more than once. My main hesitation when shopping here is that the other customers are usually rude, or possibly clueless about how to maneuver around people? Do you really need to park your cart directly in the middle of the aisle so no one cat get around you/shop the shelf you're scanning? And are you really just so hell bent on looking through the dresses right before I do to make sure I don't snag THE ONE? Trust me, lady, we're not looking for the same thing. This is somewhat normal for secondhand shops but I'll be damned if the folks of Scott's Valley don't take the cake for bad manners. read more

I so wish that we had one of these in my hometown. You can get it damn near anything you want on the planet in this place. I literally found everything from screws to toilet covers.they have everything you could ever hope for! read more

There's way too many people in the store. No check at the door. This has been my favorite goodwill for a long time, at this location and before that whispering pines. Management has always been great, clean store, etc. but they need to limit amount of people in the store! read more

If I could rate a zero I would. This was by far the worst Goodwill I've ever been to. Most of the isles you couldn't go down cause they were piled full of stuff, everything thrown all over. I don't care that they charged me 25 cents for a bag, but I do care about how the guy checking me out just awkwardly watched me bag my items while he had his arms crossed and staring at me. A very bizarre store. The Goodwills in the Sacramento valley are WAY better which says a lot. read more

This is a Covid review. I came here January 10th of this year and I have to say the the selection of stuff here is mediocre for my age group (18-24) but I do think they're workout clothing section was amazing! There weren't many employees here at the time, I honestly believe if somebody stole nobody would notice. Because of lack of employees, I noticed there was nobody there to clean the carts or baskets. Checking out was a little long because there was nobody in the front area to notice but they have a bell to ring when you're ready to check out. read more

A once great store has gone into the trash, driven by management greed. I'm a long time Goodwill customer, visiting several times each week to search for treasures and a deal on essentials. It used to be a great experience - plenty of good buys, with frequent treasures rewarding repeat visitors. Since they moved into their fancy new digs, it has all gone to crãp. I've been making almost daily visits and finding the worst quality crap. An employee told me there is no point in looking for my favorites (old LPs for me, Pokémon cards for my kids) because they now send anything that may possibly be considered "collectible" off to be sold on their online auction site. Pricing for what's left borders on the ludicrous...broken toys priced as if they were new. They offer tons of salvaged products from other retailers, with damaged packaging and often missing parts, and price them far higher than a new one would cost at, say, Target. And with the auction site plus rampant employee theft, fresh goods do not hit the shelves. It's really a shame - the local staff is friendly, but the store is totally useless and greed driven. They even ask customers to donate their change to support their "job programs" even though they've shut most of those programs down. (Hairdresser school, anyone?) GREED GREED GREED. This store should be shut down and senior management fired. So sad...it used to be a great place. read more

The place is well organized, neat and clean. The prices are high in comparison with other thrift stores in the area. However, the quality usually makes it worth the extra expense . I have shopped at this particular goodwill for years. Most of the time, I have had positive experiences. However, the last time was really upsetting. Immediately after I walked in the store , a female employee rushed toward me , and demanded that I part with my purse. She claimed it was over sized. I have walked through that store many times with the purse I was wearing yesterday. Before yesterday , I never had any problems. The employee just kept saying that company policy required me to part with my personal handbag and my reusable cloth bag. While I did find what I needed quickly, it was a pain to have to carry my purchases in my arms over to the lockers and then bag it myself. I offered to allow them to search my purse and my bag before and after my shopping visit. The employee responded with " I am not gonna play your game." She gave me the phone number for risk management. The guy who answered the phone was even more rude. After all this, they had the gall to ask me if I wanted to round up my purchase price to the next dollar to support goodwill training programs. Obviously customer service is not an area where their training is strong. Treating all your customers like potential thieves is not good business. read more

We visit this place a few times a week. Until today. I was met at the door by a young employee who told me I was as not allowed to carry my large purse with me. Every other time I have been there is with the same purse. Not going back and feel pretty disgusted. Sure way to get rid of customers. Every single time, we have rounded our purchase up to the nearest dollar for job training. Does it work? read more

Love this place! So clean!!! And so friendly and helpful! Great customer service for sure! Yes I'm impressed! My husband and I frequent this place and have found numerous excellent items over the year! My hats off to the management and staff! I encourage all to stop by! :-). read more

I love shopping at the goodwill. BUT this is the worst experience I've ever had at a good will. I've been shopping here my whole life and have never had an experience like this. The checker was so damn rude and made this whole time shopping with my mom very horrible. His check number was 7075. He overcharged us and got really mouthy with us and began talking about how perfect he was. Really disrespectful. read more

As a very frequent shopper of this goodwill, I am disappointed to say that I will no longer be giving this location my business. I had an extremely frustrating and disappointing experience with the store's manager. It began when I found a tank top that was priced at a whopping $21.99. While this price is absolutely absurd I still decided to buy the top because I liked it that much. I walked up to the register where I was told that the credit card machine was broken so only cash would be excepted. I had a $20 bill in my wallet and began to scrounge up loose change that would add up to $1.99. After taking the time to gather up quarters, dimes and pennies, I came up 2 cents short. The manager refused to take $21.97 as payment for the shirt, and actually had the audacity to solicit me for more money as I was digging through my wallet to find extra change to cover the ridiculous price of the item. I asked if they still offered a student discount, or if they had 2 cents laying around which was met with a cold "no." I ended up having to bother another customer for money as there was no alternative. I would also like to add that this individual appointed as a manager is lacking basic customer service skills. I never received any apology for their credit card machine being broken all she said was "Well its not my fault." It's super unfortunate that a business that I visit literally every single day is so greedy and rigidly unaccomadating even to their most loyal and regular customers. I have rounded up to the nearest dollar almost every time I have purchased something from the goodwill. It's a huge shame that the same basic generosity cannot be returned. If I was a few dollars short I would understand why they couldn't let it slide. But 2 cents, seriously?! read more

The clothes selection in this goodwill has to be the best one I've ever seen yet. It's clean and affordable. I would definitely recommend this place to everyone. I wouldn't say the employees are the friendliest but the selection makes up for it. read more

Good will isn't the cheapest thrift store around, but the overall prices average about the same. It seems the charge a lot for some things and very little for others depending on what they are, so I feel it evens out a bit. This one is nice, it's not "too small" like others have said, but it's not a blockbuster one either. It's clean, airy and uncrowded with a variety of usually good-quality items. The clothing is always in its place and the T-shirts are cheap cheap cheap! In fact, when they have them out for 3 for $1, I will look specifically for shirts for my friends and give them away as surprise gifts. The staff here is friendly and smile a lot, and at worst merely indifferent. The setup of the place is easy and straightforward and I really enjoy having a door in the back as well, because when you park there, it would be a pain to drag a piece of furniture all the way around the store. Being that this is the Scotts Valley goodwill, there can be rather high-quality items here if you get lucky. I have found a professional-grade juicer ($400 new) for $10, missing only one part that was $6 online. I have found canon digital cameras for $30 that worked perfectly, brand new T-shirts for 33¢, etc. The rich folks in SV tend to give away anything they feel is "too old" and it can really be a boon for those who want to find a good deal on something. Well worth at least a quick look. The parking is easy, and it's rarely crowded, as the aisles are large and accommodating. Viva la thrift! read more

I have shopped here tons of times. I always carry my purse which is a backpack shaped like an owl and apparently THIS time it was too big for me to wear while shopping. Little girl I know you were just "doing your job" but if I WANTED to steal stuff from your store I wouldn't need a backpack... read more

I'll start with the positives. Clean, organized store. Friendly staff. Now the negatives. I went in yesterday and kid you not they had a dresser priced at $349! For three seconds I thought I got lost and wasn't at a goodwill but next door at the furniture shop. Other items are priced too high as well. A ghost ornament made out wire that is 3" tall for $9??? Goodwill used to be the place you could afford to decorate your house for great prices or buy a purse for $5. I think those days are gone. I think some staff members are going on Ebay and pricing items from there. What a shame. read more

My dealings have primarily been for donations. The staff is always friendly and welcoming. Frequently they offer help or bring out carts. I'm appreciative that they are helping to create jobs and reuse more things that might otherwise great to a landfilll read more

The old fat dude that watches the donation by the laundry mat is completely useless!! He sits in his car parked under the tree away from the trailer. He doesn't take donations even if the place is open. He is rude and acts like he doesn't want to be there. Can't you all hire someone who is more qualified !!! Pls donate at Abbott instead by highway 9. They are more appreciative of your help !! read more

As a somewhat regular at this location, I have really noticed ever since Jamie has been the manager, the store looks much nicer, and the overall appearance is better and cleaner. He constantly walks the store, handles all sorts of situations in a professional manner. It is a much nicer place to shop. read more

Went there on a Saturday and it didn't even look open! Not really my point. The woman working there (maybe the owner?) tried to rip off my friend by just looking at the 4 items she picked out and said, "Oh.. lets just call it $5." When there are clearly signs next to all the items she picked out saying everything was either 99 to 89 cents. I know it's only a dollar and some change difference, but that's the whole point of going to a Goodwill. It's cheap, good deals! However, when I asked her about it she flipped out and said, "OH MY GOD" and argued with me and had THE worst attitude! I wouldn't be surprised if that woman does it all the time just to pocket extra cash under the table. Never going there again. read more

Nice store. Convenient location. Yelp thinks my post is kind of short so I'm adding this simply because they're making me do it. Kind of sad huh? read more

New store in Scotts Valley. It's been open about 2 months the address says Whispering Pines but it's in the Nob Hill shopping center off Mt Herman in the back and on the corner. Very friendly staff everyone greeted me and asked me how my day was going. Busy workers keeping all the clothing in order. There prices are comparable to other Goodwill stores but they have tag sales and will give you a calendar that lists the days and colors of the tag sales. I got a few things at 50 and 75 % off. Good size store with lots of inventory. read more

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The prices here are absolutely ridiculous. I ended up paying $9 for a small (partly) broken toy truck for my son (I didn't bother looking at the price when he picked it since I figured it couldn't be more than a couple of bucks) and I didn't want to break his heart by taking it away when I finally saw the price at the cashier. Found some decent sandals, looked at the price...26.99!! Really Goodwill?? I bought cheaper shoes for new when Payless was still around. I will seriously be cutting down how much I used to visit here. I can't believe the greed. Whatever happened to Goodwill actually being a place you could afford things that you were willing to sacrifice not being new? read more

We asked the front desk to hold something up front while we checked one more thing in the store as the item was too big to carry around. They made us buy it and then go look at the other cabinets. When we were ready to leave and get our item, the lady was on the phone and Waac having casual conversation, nothing business related. Many other employee's made eye contact with me, me making it apparent we wanted to grab our item we had already purchased. No one helped us for 15 minutes. Many employees were just walking by us not asking if we needed help with anything and I tried to aaa one for help and he just walked by. Very disappointing for Scott's valley read more

Pretty small little Goodwill in comparison to my neck of the woods, HOWEVER it is very clean, well organized, and the items are fairly priced. I am becoming more of a "thrifer" these days so there really isn't a "stigma" for me going in a Goodwill. This one had some great stoneware and OMG the cutest vans (just a half size too small dang it!). The staff were kind and helpful. I didn't feel overwhelmed there and it was just a nice experience. I would do 4 stars, but as I said it was small. When in town, I will definitely visit it again! read more

If I could give a zero I would, I spent 100's of dollars at this store I work in the complex and come in on my lunch daily, today your employee Richi, not only runs around like a wild animal, runs me over then asks me to put my money in an unsecured locker by their front door. I was so insulted and will never spend money here again. Not to mention I will make sure all my customers know what a crapy employee Richi is and will be advised of this crapy shoot of a store and to not spend their money here, and that's a lot of customers! read more

After 7 years of using (and donating at) this Goodwill, I feel it is time to say thanks for all their great organization, friendly staff, and quality goods. I've used their stuff to help outfit my girl's college apartment kitchen, find hiking pants and work-out clothes, and to find dog blankets and leashes for my two Buhunds. We also donate here regularly to help support the great work Goodwill Indust.s do for our community. Thanks! read more

I am so seriously over Goodwill. For some reason, they feel that they can charge way more for the same crap as other second hand stores. This one is kind of small. Lately they have done away with marking down items with certain color tags. So now you can't really even find a bargain here. Not to pick on this particular store, I'm just annoyed with Goodwill in general right now. read more

I just started shopping at this Goodwill location two months ago and it's now my favorite! Prices here are significantly lower than GW in San Jose, Sunnyvale and Palo Alto. And the selection is better too! Each Sunday, a new colored tag is featured at 50% off for that week. I have never seen that at any other GW regularly. Sometimes you see 25% off, but that's about it. Needless to say, the inventory here turns over very quickly. I generally find the best items in housewares, but I recently found a Comptoir des Contonniers blazer and Cache dress for $4 each! Both in excellent condition. On my last trip two days ago, I picked up a set of six Schott Zwiesel wine glasses for $8 total. Those retail for $60/set! I also have built up a set of ten Duralex mixing bowls for about $1 each - can't beat that unless it's free. Whether you are broke or just want to add to your kitchen arsenal without breaking the bank, visit this store! Despite the numerous negative reviews and low ratings, I have always received really good customer service here. The cashiers are friendly and have accommodated me when I request newspaper to wrap glassware or a box to transport my items. Pop on into the store the next time you go to see a movie! read more