Poor customer service. No public restrooms. People with disabilities and small kids enter this store really need public restrooms.

The staff is always helpful when we are searching for something and even helped my husband locate some clothes in his size while I was looking around for a few items. He is wheelchair bound and has trouble standing to reach items. read more

I'm a thrifter. I'm in a Goodwill at least 5 times per week, usually within Kanawha and Putnam counties. Of all the local Goodwills I would say this location has the highest prices and they have the worst inventory. Staff is great though. read more

I am a certified goodwill junkie, we have a few gw's in our area of WV. The gw in Cross lanes Marketplace has always been hit or miss, some of the prices are high and you have to sift thru the junk,but worth checking out if you're in the area. I recently made a purchase of what I thought was a cute ceramic apple and I was purposefully deceived by a gw employee. I took the sticker off of the bottom and it was purposefully covering this gaping large hole. This act was mean, dishonest and completely unacceptable!! I don't steal from goodwill and I don't expect them to steal from me! Will not be going back to this goodwill. #goodwilldissapoints read more

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This goodwill is a nice place, I've been here for the first time, the worker was very nice, there were lots of clothes, I found a book bag paid 5.23 love it! read more

I always enjoy shopping at Goodwills, and other locations that offer used items at discounted prices and a yard sale is not an option. Like most folks, Goodwill is a name brand and you shop there because they do great things for the community and for disabled people. I was so excited when I found out that there was one close to my home and work, which made it very convenient for my shopping needs and wants. I decided on my day off, my day to run errands, to shop and check them out. I needed a few things for my new house, namely curtains. I got a shopping cart and was enjoying looking around the store when 2 ladies working to restock the supplies with buggies full of donated items. Their conversation was very loud, and you could tell they were not paying any attention to the shoppers around them. By their conversation, they were putting down the donations. Talking about how dirty they were, and sick they were having to work with donated items. I tried to ignore them, and continue to look at the books but one was so loud and unpleasant, that I wanted to ask her to shut up or keep her voice down. I was very offended by her words about how bad the items were. If the items that are donated are TRASH, then they should dispose of them quietly and not complain so loudly for all to hear. I was not impressed by the workers here, so I literally parked my buggy of items that I intended to purchase and walked out of the store. There are too many thrift shops in the valley that will gladly take my hard earned money. and possibly any donations I might have in the future. The workers here are very unpleasant, and I will NOT BE GOING BACK AGAIN....; read more

I hate when I see families donating Nice clothing and furniture etc. Goodwill and I worked together for about three years and they would give me all of their clothes that they were going to throw in a dumpster for a small fee and I inturn had a friend who shipped them to Liberty University. Goodwill makes millions and millions of dollars every year and not one single penny is given to help a charity, a sick child, someone who's lost their home... not one dime. There are nonprofit organization and somehow made it in the top 5 highest grossing companies in the Forbes magazine. The employees take the best items home for free. And then they put the junk out on the floor and overpriced it. It's very sad story and I wish something could shut that organization down but that won't happen!! read more