NOTE: This review is for the store on O'Neal in Baton Rouge, NOT the Coursey store, which is great!
Absolutely the worst customer service at O'Neal location. Just came from there (9/8/21 2:00 pm) and (as usual) the line to check out was to the other side of the store. One register open and the guy working had one speed...low gear. I was in line for over 30 minutes and only moved from the 4th to the 3rd person in line. Ridiculous. Several people in line asked him to call for help and open another register, but he wouldn't even look at them, much less answer. When he had a problem ringing something he left for a while and came back with a manager (both moving very slowly)....who appeared just as inept and had to call someone on his phone for help. After waiting in line for 35 -40 minutes, I realized that it ain't gonna happen today (as did several other people who put their stuff back and left). The manager guy also ignored all of us in line and wouldn't look at us either. This is not the only time it's been like this...it seems to be their default way of running this location. You need better, more competent people running things on O'Neal, but it seems you just don't care. Do better!
UPDATE!: Went back to this store later that day around 6 pm and it was completely shut down. No sign on the door, no explanation, just...Closed. Wowl. Supposed to open until 8 pm.
UPDATE 2: Went back to store on Thursday (next day) to make my purchase. Nicely explained to the manager that I tried, TWICE, to purchase on Wednesday (which is Senior discount day), and asked if they would honor the discount since, through no fault of my own, I could not make the purchase Wednesday. Her response? "Sorry, Wednesday is Senior day, nothing I can do about it, it's out of my hands." Unbelievable. These people care NOTHING about customer service. BTW, as stated in other reviews, this store's pricing IS the highest of all the Goodwill stores in Baton Rouge and Denham Springs. BEWARE! read more