I've been a client of Goodsells for about 6 years now with 3 accounts. In prior years there have been several problems with them & I've been real nice and not raised a stink until this year.
I left 3 messages with the owner over a 2 week period, speaking clearly, spelling my name & leaving my number. I called again to find out that she had left for a 2 week vacation just the day before. I told the woman who I was talking with that I was extremely upset (to put it mildly) and to have someone call me about my taxes that needed to get done ASAP, 24 hours later: still no call. I'm pulling my stuff and going to someone else.
UPDATE: I found out that they were charging me 3-4 times a "proper" amount for doing my taxes, new guy only charged $125 for my personal and $200 for the business. Last year with Goodsell we were charged $1400 for 2 personal federal tax prep and 1 business prep. My new tax guy was absolutely stunned at how much we were paying Goodsell. read more