I had a Polaris gas hot water heater that handled my radiant floor heat and domestic water. The…read moreheater was 18 years old and I started having to replace various parts like the igniter. The heater went out and decided to replace with it and began contacting plumbers in Charlottesville and Lynchburg, several of them never returned my calls or emails. I had done a lot of reading about different options. I contacted Blauch Brothers and spoke to them on the first call. Seth traveled to my farm in Nelson County looked at the job took photos and had me a quote the next day. They had to order the AO Smith Propane 50 gallon heater. They completed the installation yesterday. I am very satisfied the customer service and the estimate. I highly recommend Blauch Brothers.

We asked for service on a tankless water heating system and replacing a pipe under a bathroom sink…read more The first task was slightly different because the previous owner had set up an excellent but unique system in the house. Some of the pipes had build up from hard water. However, all the repair needed was replacing a part in the tankless system that caused the leaking. The build up was cleaned and looked like it had resolved after we had upgraded our water softener solution. While the individuals who came were kind, the first one took 3 hours and then had to call in a supervisor for the tankless system and piping. It was wasting my time working part-time from home while caring for a newborn full-time. Then, I asked multiple times for an estimate and they skirted around the question. When they looked at the sink pipe, they just put plumber's tape around it. The job wasn't finished when they sent an overpriced invoice. They said it was an error. We asked twice for an itemized invoice which they never sent. Also, we told them not to come back to finish the job if they would charge more. They promised not to charge more, came, and then charged more. Now, the water system is connected to a heated floor system installed by the previous owner of the house. Multiple professionals commented on how well the previous owner installed the system - including Blauch Brothers. Since they touched the system, it does not work. When asked if they could fix it for free since they likely did something, they evaded the question with "we can help you by looking at it" but not saying clearly whether they could do it free or not. It is understandable if they couldn't do it for free, but the lack of clarity was disappointing. We will likely pursue the previous plumbing company as they were dependable, efficient, and reasonably priced. They were just not available at this time, so that is why we tried Blauch Brothers. The biggest advantage this company has is that the people were polite and you could get an appointment quickly.

Would not recommend. They came all the way to my home refused to test a pressure tank but…read moreimmediately asked for payment for trip out. Consumer Beaware

We had small leak in our bathroom ceiling. We called and were able to get someone to see us the…read morenext morning as this wasn't an immediate emergency. Chris was dispatched out to us. He was friendly and knowledgeable. He found the problem and fixed it quickly. We asked questions as he worked and he educated us about what was happening and why (and didn't seem annoyed by our curiosity). He even made restaurant recommendations! We will definitely use this company again for future work.

Nothing but praise for Mike and his team! They come on time, what they fix stays fixed, and they…read morecan fix ANY plumbing issue, no matter how complex and creative they are. Very fair prices too. Highly recommend

I needed a plumber 21 years ago and have used Mike ever since. I have bought and sold two other…read moreproperties and did full renovation projects that included all new plumbing for the entire homes. Mike does what he says, is reliable, he does not try and sell me stuff I do not need, he uses quality products so you do not need to call him back. If it is a small or big job, I do not get gouged with pricing either and he always shows up when he says.

I recently purchased a home and the home inspector recommended addressing a concerning looking main…read moresupply line. I reached out to Randal for a replacement quote with a picture, and at 10pm at night, he promptly provided me a detailed description of the piping, and explained that he had in fact been the one to conduct the work on this piping years in the past (I assume he remembered the job simply from the picture??). The supply line is not a concern, and the fitting in question was actually a runoff drain line that was not under pressure. Randal, then explained that as the new owner, the 10 year parts and labor warranty transfers to me. Thanks for the honest and detailed response at no charge!

Randal is an excellent Master Plumber. He knows what he is doing, explains things patiently, and…read morewhen on the phone or at your home, is respectful. But a great plumber is only good if you can get a response from them. I've been dealing with him for several years now. Consistently I've had to message repeatedly, call repeatedly. On occasion - as the first time I contacted him probably in 2023 - he answers the phone himself, and provides info on what he thinks the problem is. And he does phenomenal work. After a few years of being a good customer, patient, paying on time, never objecting to pricing, I **STILL** cannot get a response from him. One issue is that he's a one man show. It's him, or no one. His wife is lovely and accompanies him at times. Very knowledgeable herself. About 4 weeks ago I initiated contact and he responded immediately via text. Great, I thought. Then nothing. After a few more messages checking in, he said there was a family medical situation. I gave him space, and here we are two weeks and yet another text message to him later, and nothing. Nada. And still a leaking well tank. C'mon. Do better. We are done, hope you sort yourself out with other customers - I've seen several other people have had the same experience.

Dry River is the best plumbing service I've used in four decades! The revamping of my home water…read moresystem had been done poorly by another company, so I got Dry River Plumbing to redo it. Good communication, responsible scheduling, skilled work, professional yet personable demeanor - all excellent! And the final bill was half what I expected!

Dry River Plumbing came out to our rental property the same day that we called with an emergency…read moreplumbing issue. We had not been customers of theirs prior. Work was done quickly, efficiently and with high quality. When we got the invoice, we were pleasantly surprised at what they charged. Will definitely use them again!

Zero stars. Had to sign papers that job was complete before they would begin work. Left with a…read moredamaged valve and bent piping. Replacement plumber was appalled at workmanship. Blue Mountain overcharged by 1300.00. Run as fast as you can from these people!

0 stars. DO NOT use this company. We are out $10K because of a mistake they made when installing…read moreour HVAC unit. Within a couple years of installing a brand new system we're having to replace it. When we had a different company come and look at it, they were astonished at Blue Mountain's negligence. Blue Mountain even admitted they made the mistake but are refusing to make it right due to a technicality (they're putting it off on the manufacturer). We've been told by another company that any installation specialist should have known that it was installed improperly and wouldn't have needed to call a manufacturer anyway. We are hard working people and $10k is a lot of money. It's incredibly disappointing that they're refusing to take responsibility for their mistake. Please use ANY other company in the Valley before you consider Blue Mountain if you don't want to shell out $20k for 2 HVAC units in less than 5 years.

Great local business. Highly recommend these guys. They responded to my needs very quickly!read more

I had the owner, Drew (?) Shull work on my old house. He fixed it just fine and didn't charge me…read morean arm and a leg like the other local plumbers are happy to do.

Fraudulent billing. Paid for a contracted job and gave 50% down. They came and tore out the shower…read morein February of 2023! This job still isn't completed! I called in March and was told they needed to reassess the price. He didn't do that until August 2023! I literally had to get an attorney to get a refund on my 50%. Then they charged half of that for a little over two hours of work (I have Cameras) and charged for three people being there and there was only two- one was a helper at $80 hour? And plumber was $90? I can not warn ANYONE ENOUGH do not use them! They pad the invoices. Pay attention folks! I have all the proof!

Had a service tech come check a gas furnace end of 2024. Found it had a bad thermostat. This was a…read moreFriday evening and I paid the $200 upcharge Technician went back Monday afternoon to replace and spent 20 minutes putting in a new thermostat, $100 Then charged me 1.5 hours labor $157, $40 truck charge and a $20 credit card fee! I called the company to ask about the charges and they said that what it is too bad. No credit on anything! I would not use this company for any reason for any kind of work. Totally unrealistic charges for the time spent on site.