They claim to have the small town, been in business for years vibe and they may have used to have but now greed has gotten ahold of them and have deceptive practices. Whomever this Shonda woman is acts like a know it all, lies, is very condescending and just an unpleasant and horrible human being. I don't care nor do I want to hear about the drama in her life or be told to take it or leave it. Pay $100 for a tank fee for being short 10 gallons when after 18 years I never even knew they had a minimum fee. She said " I mailed you a card and you signed a contract" EXCUSE ME??? I never signed anything that said I am required to purchase a said amount, and as for this card you mailed. Do you have proof of delivery because I never seen it? She is so bad at customer service and explaining things. I just said come get my tank. I'd pay triple never to have to speak to her again. WOW Goodrich; you lost one long time customer. Do better! read more