DO NOT USE THIS COMPANY. We contracted Gooden Landscapes to install a ~400 sq. ft. concrete paver patio which also included installing a drain line to carry gutter downspout water away from the house. It started out great from a sales/quote perspective but completely fell apart by the end.
Trey is a nice guy and likely would have done great work under normal circumstances. But, as we learned, because of the pandemic, supplies are hard to come by, and he was not up front about that. Instead, he took our 50% deposit in May and said he ordered the pavers we selected and would install in June.
In June, he showed up with a different product from what we requested telling us they were the only pavers he could get his hands on. After doing our own due diligence, we confirmed supply chain issues and decided to proceed with the pavers he had on hand thinking we were actually lucky. At that time, Trey also asked us for a $1500 progress payment (offering a ~$400 discount on the back end) which we agreed to because we trusted he would not leave us holding the bag. So at that point, we had paid him $4,000 of a $5400 job.
He installed the pavers but fell 100 square feet short of product and could not get more of it. He then shows up and removes everything because he said the product we originally wanted was going to be delivered after all. Long story short, that did not happen. So after 3 weeks of trying to resolve the matter, Trey finally agreed that he would refund our money (minus ~$400 cost of gutter downspout drain line he ran).
Not only has Trey not refunded the balance of what we paid him, he left us with a mess in our yard, so we can't even go back to the way it was before he started. Our only hope is that since we paid by Amex, we will be able to recover our money.
On a side note, Trey complained about having spent a lot of hours on our job, which is true. He had one guy helping him, and they both were very slow. It was clear that neither were motivated to hustle and get the job done quickly. And it is also not our fault he laid pavers and couldn't finish because he had incorrectly calculated the square footage.
To add insult, because we are seeking to resolve this issue legally via Amex, Trey has accused us of taking food out of his family's mouth. As if $4,000 is a drop in the bucket for us. He never should have taken our money, knowing he could not deliver on what was expected. It truly is a shame all the way around. read more