My mother-in-law departed in late November, 2024. I wanted a floral arrangement from a reputable…read moreplace and per my Yelp fam this place was recommended. Good choice. My partner & I met a lady by the name of Laura who was friendly, inviting, professional. She went over the options. Though I was indecisive she took her time. Her and my partner had a moment upon reminiscing about their lost ones. It showed how understanding she is. Great job Steiner on the arrangement. Great compassionate service.

I had a special request for my daighter's wedding shower. I had asked for a circle flower…read morearrangement around a candelbra. It came out absolutely amazing. I would like to thank Melody (sorry if that is not the correct name) for her hard work and amazing skills. She really brought my vision to life. Thank you again for eveything.

Flowers were beautiful and were delivered promptly. I…read morecalled the shop to order. The representative was very helpful, ordering was very easy.

For Palm Sunday, I ordered two bunches of palms from Lucy's Flowers due to their great price and…read morestorage offer. I forgot about the order until 3:45 PM on Saturday, just before the shop closed at 4:00 PM. When I called, Alexandra kindly waited for me past closing time and had the palms ready for pickup. This is what I call exceptional customer service.

I believe this business is done out of their home. Very nice lady, she actually delivered the…read moreflowers herself with best wishes. Flowers were very beautiful and long lasting. Very good price. Will use again.

I had flowers sent by my husband for our anniversary, most of the dozen roses were already open !!!…read moreThey didn't even last a week !!! I left a message to let them know, they never even returned the call !!! For what he paid for these flowers, they should of lasted longer. I've had flowers from Aldi and Walmart last longer. Waste of money !!! Would not want flowers from here again.

Specifically asked the florist for no carnations and no Daisies (they are cheap flowers and used as…read morefillers) so she said if I wanted something without those flowers she could do something but it would be $10 more (totaling $50. $60 + with tax and delivery) I also told her my mother used to be a florist so please pay attention to detail... I ended up getting a bouquet full of daisies and carnations !!!!!!! For $60! I called but didn't hear back.

When I first called and received the price for an arrangement that included orchids, I thought it…read morewas way too expensive. After seeing the arrangement in person, I completely understand why it was priced the way it was. It was absolutely beautiful and was delivered in time for my cousin's wake. I'm not from Illinois and handled everything remotely from Louisiana. I'm very glad I chose this florist. The saying "you get what you pay for" couldn't be more true.

I ordered a birthday bouquet for my friend for delivery. Unfortunately my friend went out of town…read moreunbeknownst to me. The store was able to locate the driver to return the arrangement to the store and delivered it upon her return. Excellent service! The flowers were beautiful and well worth the money seeing I ordered from Florida.

I would expect a flower delivery service to at least drop off the flowers at the right place. I…read morespecifically gave the address and specific department and even called the day before to verify all the information I gave. They still couldn't get it right. Hours went by without the flowers being found. I had to call several departments speaking to different people just to locate the flowers myself and then beg a facility receptionist to help. They ended up calling maintenance to drive a cart to take it to the right department which was an entire block away. This flower shop also needs to keep Joann away from new clients. At first, she comes across friendly but that wears off very quickly. She gets extremely rude, sarcastic and impatient. When I called the day before my delivery to confirm the details, she picked up very annoyed and ran me off the phone saying "I have it all down correct now stop calling!" Aside from the terrible customer service, I wouldn't have felt the need to write a negative review if they had just dropped off the flowers where I asked and tried to confirm several times. Nice flowers - terrible experience.

I loved the customer service aspect of this shop. Everyone was very friendly and polite but the…read moreflowers that I received I don't think are worth $80.00. They are beautiful but for that price I expected more. I been to many flower shops and this one is definitely the least I received for my money. I usually spend around $50 on flowers but this year I decided to do little bit more since my mom is having health issues and these are meant for her birthday. They are beautiful but disappointing for the price!

Horrible company and customer service. Waste of money, time and energy…read more Arrangement was awful . Refused refund reprimanded me for using DoorDash Response to owner: I absolutely did too request a refund and you refused. You directed me back to Door dash and they too refused to refund me. So, either way you're getting paid for horrible customer service, and product.

Not too long of a wait. But also not so enthusiastic to have customers. Prices are average for…read moreflowers. I spent 50 bucks after tax for this arrangement of flowers. (VASE IS MY OWN)

So easy to order and gorgeous bouquet! I needed flowers for a friend in the area and found Chalet…read moreFlorist! It was so easy to order and they delivered the most gorgeous bouquet my friend loved! You let them know the price point and they will handcraft a bouquet based on your budget. It was so easy and my friend received her flowers the next day!! Will definitely use them again!

Very poor customer service. A client bought me a basket of…read moreflowers and a yard sign in the morning for the passing of my daughter. she said if you don't like it you can exchange it for something else. I went in in the afternoon of the same day to exchange it and they said absolute not. Not even nice about it. can't believe the poor customer service.

Amazing! She is always so personable, kind, and attentive tomy needs. Her roses are amazing . . …read more always fresh and they open so beautifully. Also, great prices! I don't go anywhere else.

Such a great little shop with such a helpful staff. Wish I would have found this place earlier…read more Will definitely be back.

Life long customer if I'm ever in the area!! I ordered an arrangement for a funeral SO last second…read moreand Flowers By Cathe came through with this beautiful creation!! I don't normally do things last second, but I had originally ordered flowers through Florist One (AWFUL) and they informed me literally two hours before the viewing that my order couldn't be delivered... in fact, they hadn't even started on our order. I was so panicked, especially since I live on the other side of the country! I called a friend that lives in Chicago, he popped in Flowers By Cathe and she had this arrangement done in less than an hour. He picked it up and hand delivered it to the funeral himself. I am so thankful and loved how it came out!

1. Called Friday to place my order. Lady tells me she'll call me back because she was with another…read morecustomer. Didn't get a phone call (that should've been my clue). I still went ahead and placed my order online 2. Called Saturday to confirm my order, got this snobby attitude from the man who answered the phone, but got my order confirmed. 3. The arrangement my friend received was so disappointing and sad. The colors didn't harmonized at all. It looks like they got a bunch of flowers that they had left over and put them in a vase. I was quite embarrassed when my friend shared the picture of the arrangement. None of the pictures of their website show the color combination they choose for my friend's arrangement, why? Because it was clearly a poor choice or color/flower combination. 100% dissatisfaction.