I was having car trouble on my way home from South Dakota to Utah. We called up the shop and the…read moreowner, Nate got us right in to check it out. He ordered the parts, got us safely to a local hotel and fixed the car over night so we could be on our way in the morning. He even picked us up at the hotel. Thank you so much.

Terrible shop with the worst mechanics, I was deployed and my ma wanted to do something nice for…read moreme. She took the truck to the shop and they were supposed to fix the rear main seal and the water pump. They proceeded to tell her it wasn't the rear main seal and that we needed a new oil pan. Charged her for what should've been a gold plated coil pan and then they didn't connect the air intake properly and also jammed the mass airflow sensor in sideways. When I had gotten my truck back after deployment it was gasping for air we found the air leak and fixed that particular problem. However I ignored that it had a new rough idle and it just threw code for both banks and that's when I noticed the mass airflow sensor. whoever the mechanic that worked on my vehicle should never be allowed near a vehicle again. The amount of items he was negligent towards not to mention the lack of finesse with the parts he reapplied show he does not have what it takes to be a mechanic. I was so mad initially with how I got my truck back i didnt ever want to acknowledge my truck went to that shop I now regret not taking it back and forcing them to fix what they had done.

My vehicle had some diagnostic issues and by simply calling he explained to me what EXACTLY was…read moregoing on. Whew! What an amazing mechanic! I would highly recommend this shop to anyone! I offered to pay him for his time but he literally answered all over the phone. If and in the future I will bring the vehicle in for any other further issues!

If I could give zero stars, I would. I wasn't even a customer -- I was just unfortunate enough to…read morebe on the road near one of this company's tow trucks on I-90 on my way to Spearfish, SD. Their driver was weaving between lanes, tailgating, and speeding like they were in a race. It was reckless, dangerous, and completely unacceptable for someone operating a massive vehicle. I managed to get the company name from the truck, but there were no identifying numbers or contact info visible -- which makes me wonder if this kind of behavior is something they're used to hiding. If they treat other drivers this carelessly, I'd hate to imagine how they treat customers' vehicles. I wouldn't trust this company with anything, especially not my safety or my car or the van he cut off and almost caused a major accident. Do better.

I have had some issues with 2 different vehicles this year, i called Dads and they got me in…read morepromptly, they were very professional and Clean working on my Van, at the same time I had borrowed a vehicle from a friend and it broke down, and since I had borrowed it, I fixed it! I called Dad's, and they had to Tow it to the shop, they got it running and went above and beyond , to explain stuff to me, and to make sure I had all the warranty stuff for my friend for what they had to replace, They have a great group of guys, and I would highly Recommend them, For Towing and or Mechanic work! 5 STARS!!

I took my vehicle to Hillcrest Auto Body in Dec 2018 for a dent repair on the hatch door of my…read moreAcadia. The original quote they gave me was approximately $60 less than what the insurance company had estimated. Then during the repair process, I get notified by my insurance company that they paid an extra amount of money to Hillcrest Auto. I had to call Hillcrest to find out what was going on. They explained there was more damage than they thought. Ok, the insurance paid them. No problem, but when were they going to call and let me know? Then upon picking up my vehicle, the amount I owed to them was what the insurance company had estimated, not what they had quoted me. When I questioned the $60 difference, they couldn't explain it. I looked at my vehicle and I left. Then I went to use the hatch and it didn't function properly. So I called, it was the week of Christmas and I was told someone would call me the following week. NO ONE did. I waited and then I decided to go into their shop in person. I was told that they contacted the insurance company and were waiting on a reply. He then came out to look at what the issue was I was calling about. The hatch wouldn't stay up and it had almost hit my 3 yr old grandson. He had no concern. Then a few days later I get notified by the insurance company that they won't cover the issue, I didn't expect them to, as it was an issued that occurred from the repairman taking things apart. Yet Hillcrest denies removing the part that was in question. I have since repaired the issue myself and I have done research. Every body shop I have spoken to has stated that they don't know how Hillcrest can say they didn't remove the piece for the repair that was needed to be done. Yet because Hillcrest told the insurance company they didn't remove the part, it is their word against mine. Hillcrest won't accept responsibility and I can't prove it. So I can honestly say that if anyone I know says they are going to go to Hillcrest Auto, I will advise them not to. They have never called to tell me anything , they let the insurance company. They have no customer service skills when it comes to informing the customer.

They completely fixed my subaru after a deer hit and made it look brand new:) They went above and…read morebeyond by cleaning the inside (vacuumed, cleaned my rubber mats, wiped it out :) It was also finished in a timely fashion. Thank you

Even if they changed their business practices i would never trust them again. Had them install a…read morenew transmission in a Chevy diesel 6.5, they broke every wire in the harness going to transmission, they repaired the harness with butt connectors & electrical tape & never mentioned a word about it! They also pinched the starter wire between the block & transmission! & to top it all off they used the old torque converter. Who does that? Charged us 5500.00 & caused us so much down time & extra costs in repairs for damage they did. Granted, you can always blame the mechanic assigned to perform the work, but it's always the owners name & responsibility to verify the work was done properly. Which they failed miserably. Because of their unprofessional attitude, the way they treat customers, i don't appreciate being yelled at or threatened. I do have witnesses, the corners that were cut, & repairing the other damage caused by their carelessness, not checking over completed work before it leaves their shop, is it any wonder so many people go to rapid to have work performed professionally? Go ahead & roll the dice if you want, but if you want to gamble, there's casinos in town. Your odds of winning are no doubt greater there!

Took my Mazda in because there was an issue my husband wasn't sure of. The mechanic was able to…read morefigure it out and replace the part within a day. Excellent work. Great value. Very happy with the service.

On our trip from Monument, CO to Flathead Lake, Montana, our Mercedes GL 450 suddenly QUIT RUNNING…read moreabout 30 miles south of Buffalo, Wyoming. Fortunately had cell reception and called Pat at K&K in Gillette, Wy. Said he could do diagnostics at 4:00 the following day. After a 100 mile flat tow, completed diagnostics, overnighting of the Mercedes fuel pump, we were back on the road in two days! Pat was very competent, hard working, and ethical throughout. Highly recommend.

Our cross-country drive from Virginia to a family reunion in Thermopolis, Wyoming, had been going…read moresmoothly until what sounded like a transmission failure near the Gillette exit. To say we were extremely concerned would be an understatement. My daughter immediately took her phone and searched for an auto repair business. K&K Auto Repair was listed as the only garage still open (it was 5:35 pm on a Friday) for the day. We limped into K&K, parked our Mercedes GL450, and entered the establishment. The receptionist greeted us with kindness and warmth. We explained our situation, and she alerted the mechanic. The mechanic, displaying the same type of courtesy and professionalism, took our car to the garage for a diagnostic test as we eagerly waited for the results. Twenty minutes later, the mechanic stepped into the waiting area and said, "I have good news and bad news. The good news is that your transmission is fine. The bad news is that your lower fuel pump is done, and I will have to order a new one." Sadly, we had to leave the car at K&K for the repairs, and my father-in-law drove from two hours away to pick us up. The following Thursday, K&K contacted us and said the necessary repairs had been made and the vehicle was ready to be picked up. The next day, my father-in-law dropped us off at K&K, we paid a fair price, and began our journey back to Virginia. Our car ran like a new car all the way home. Whether your car is domestic or foreign, K&K can repair your car. Thanks, K&K!!!!

Was coming into Gillette 8/3 on way to this year's Sturgis, had a mechanical issue on my '23 Harley…read moreStreet Glide ST. Chris and Becca and Rang's Cycles were very busy but said absolutely bring it by (my 1st call to Gillette HD, 'said 3 days out on scheduling and no go). So glad I called Rang's. Chris stopped what he was working on, wheeled my bike in, had issue diagnosed and repaired in 30-min, amazing owners and shop! Thank you Chris/Becca. -Tim Clegg/Rocklin, CA

Great family owned and operated business. Professional services on your Harley Davidson, from oil…read morechanges to full engine rebuild Rangs cycle is a cut above the rest. Very friendly, easy to talk to and great sorce for all Harley needs. Rangs also carries riding gear for street and motocross. Ride safe

Another awesome experience at Octane Garage! They completed an oil change and this place was the…read moremost thorough I've been too! The inspection report is something I have never seen other places do, even attached pictures to show you! That part is super cool and helpful! Austin and Rylea, I think is her name, were super helpful and very nice and professional! The lobby area was really clean and inviting, which again you don't see a lot of! Definitely check them out!

We came up for a swim meet from down south far from home and had problems with our Ram wheel seal…read moreand bolt came out of brake caliper. They were able to get it in and fixed that day. Fantastic service and very polite. Thank you so much.