This rating is not based on their service, as I was unable to take advantage of that. Instead, this…read morereview is for their communication, or lack thereof. I have been trying for months to reach this business by phone, and have not had one phone call returned, despite leaving a couple of messages. I finally decided to try reaching out through Yelp. I thought that I'd finally made some headway, as shortly after filling out the form, I received a response with a list of their services and their prices. But it turns out that was merely an automated system response. Where it gets worse is I responded with the service that I would have liked. . . But crickets. Even though Yelp showed that my message was "Read". I gave them a few days, assuming that they were just busy. But I can't believe that a business can be so busy as to not provide at least an acknowledgement. My final communication was reaching out to thank them for their initial automated response and mentioning that I assume they have no availability. And again. . . crickets. The final straw was the notification that my message on Yelp had indeed been received and "Read", yet still ignored. I really wanted and tried to support this women-owned business, but I am extremely disappointed in their lack of communication. Reply to Business Owner's Response: A quick search of my cell phone's call history shows that I did in fact call the correct number. The screenshot below shows that I have been trying to reach out to you since May 2025. And if you look closer, you will see that each of the icons are outgoing calls. Not one call back was ever received from you, despite the voicemail messages that I left. Additionally, I still have my landline, so a couple of calls were also made using that phone number. However, I don't feel that it's necessary to provide a screenshot of those call records. After my last call of October 28, 2025, I finally reached out to you through Yelp in November 2025, which leads us to this review. Thank you for your response to my review, although I wish that I could have received a proper response outside of this forum. Good luck to you in the future.

Great service and car looked wonderful! Used valet pick up and delivery. Communication was great…read moreand very positive

Poor customer support, car wash machine will damage your car and the owner won't even care about…read moretalking to you.

Run away! Took our car here for a wash close to closing…read moretime. The next day, I noticed a plastic access door on my rear bumper was gone. Called multiple times and left messages - they never called back. Lame. Could not get back there for a few days as I had to go out of town. By the time I got back, I chalked it up to experience and will never, ever, ever, ever go there again. Ignore the great reviews - look at the folks who had wiper arms ripped off.

They did a FANTASTIC job on my Volvo S60. My rear passenger door was hit by an SUV and another…read moreauto body shop said that I needed to replace the whole door. Even though my insurance company was paying, I went looking for another estimate. So, so happy that I found Vico's. For 1/4 of the price, they have my door looking brand new! Although I hope I won't be needing them anytime soon ;), I will never go anywhere else.

Extremely kind, communicative, and fast. They made the experience very easy to work with my…read moreinsurance carrier. I would definitely use them again. I really appreciated how helpful the office was with organizing everything and they were effective at communicating over phone and email.

I live in the Towson area of Baltimore. I just had Daniel & Gina from Car Shine Mobil Detailing…read moretransform my Subaru Crosstrek back to looking like new. This was an amazing transformation after a trip to the hills, woods, wet hiking that included 3 dogs in my car. I highly recommend their work and their customer service!

I contacted this business and easily was able to book online which is a big plus! I was able to get…read morean appointment quickly. They came to my daughters house on a Friday where I watch my grandson. Tyrone was very friendly and got to work right away! He spent more time than quoted to get the SUV in top notch shape! It was very reasonable as I got the $85 SUV express. He spent over 2 hours on it and it looks as good as the day I got it. It was easy and he used his own water and supplies. Can't recommend enough! Will definitely use Car Shine Mobile Detailing again!

Awesome job on my Grand Cherokee. Scheduled a light interior detail for a really great price,…read moreespecially for an SUV. Super nice guy too. He called ahead and actually showed up early to get to work. The inside literally looks brand new now. If you want top-tier mobile detailing that won't break the bank, definitely hit him up!

This is an excellent business! They drove out to my apartment complex and cleaned my car there!…read moreThey showed up early and went above and beyond what was necessary! If I ever need my car cleaned professionally again, this is the first place I would go!!!

Reasonably priced, fast service and friendly and knowledgeable staff! Called requesting a tint…read moreappointment on a Monday and they scheduled me on Tuesday. They tinted front windows and added windshield brow and it was finished within 2.5 hours! Will use this company again.

I had a ceramic tint done on my 2020 Acura TLX, as well as a full detail. The tint looks great, and…read morethe car shines like new! Anthony and the crew did a fantastic job; they called midway to address an issue with my foggy headlight and were clear about the upcharge. Overall price was reasonable for the work. I'll take my car back when it needs another deep clean for sure.

I spoke to Chris on the phone about mobile detailing and put in my order online for $179 basic…read morecleaning interior detailing and not to worry about the stains and just do the basic. When he showed up for the appointment, he was trying to talk me into the up charge before he even looked at the interior of my car. He backed off when I told him I only want the basic $179 detail and said he would do the 90 minute $179 interior detail. About 45 minutes into detailing my car, he texted me that he was going to charge me for $215 to clean and $65 additional charge for a total of $295 for stain issues and excessive debris. I don't know where he pulled those numbers out of (which is more than what an exterior and interior detailing is on his site and I wasn't even having my exterior or trunk cleaned) and the numbers don't even total to $295. When I saw his text message, I told him to stop cleaning and that I didn't agree to that and I only wanted the $179 basic cleaning. He said he didn't know how to do that. He then finally said he would only charge me $179, but then sent me a link to pay $215 (including my $50 deposit). I paid and he refunded me $36 about 15 minutes later of his own volition. He is a total scam artist. He is not using professional/commercial grade tools. He is not a professional whatsoever. He lost his phone in my car. He came an hour late to the appointment. You can do a better job using the free vacuum and spray at a car wash.

Excellent work, spotless!! Someone threw up in my car and I could not get the smell out but Top…read morePriority was able to! They were fast and efficient. Highly recommend their services.