Unprofessional, Disrespectful, and Unresponsive. We were assigned Gollott and Sons (Moving) Transfer and Storage a few months back but the reason why I am writing this review now is that not only did we have a bad experience moving our stuff out. We also had a bad experience receiving our items and furniture that was packed. When received and the crates were opened. Our dresser was damaged on the back left side. Our BRAND NEW T.V Stand, the middle support leg was completely torn off. I have provided pictures to show our items in the crates that they packed them in. Also such as other small items are damaged such as our lamp shade and shoe racks. My husband and I PCSd to Guam from Biloxi. When moving out Joshua C and Collin caused damage to our laundry room as they were removing our washer. We clearly stated to them to be careful! As it occurred, My husband called Joshua out and said "How are we going to solve this?" Joshua C replied, " We will be doing the claim at the end of the move." Once they were done, I asked Kathy C (packer) "What will we be doing about the damaged floor." Kathy C responds "What damaged floor?" And acts completely clueless. Then Janet (packer) follows along with what Kathy C is saying. We then asked Kathy C if she could bring Joshua and Collin back upstairs. She called them up and expressively rolled her eyes. We started to ask and got interrupted by Joshua saying " The damage was already there!" Then he proceed to call Gary Gollott Jr (owner of the company) to claim that the damage was already there. When we asked for information about the owner, Kathy C was very hesitant in giving us a phone number and the owner's name. Once given, she rudely tosses the clipboard onto the kitchen counter and says "If you want to write a claim, go right ahead!" As we are claiming to Joshua about the damage he interrupts again and says "I honestly don't care!" and walked out. After they all left we called their company's office and asked for Gary. We spoke to both Kathy T and Diane (receptionists) numerous times throughout the following two weeks and we always received the same responses that Gary was busy or wasn't at the office and that they would leave him a message. NOT ONCE have I heard from Gary to talk about the situation. I was also told by Kathy T to call back at 5 pm(time of closing) that Gary would be there. I called at 5 and no answer! We also sent a claim to TSP which sent a claim to the moving company as well which Gollot and Sons Transfer and Storage denied. I called the moving company again to confront them about why they denied their claim and I was answered by Jeannie B (Secretary). She was extremely disrespectful and hung up on us 3 times as we tried to confront her about the situation. I asked her if I could speak to Gary and she replies "He's a busy man, He hires people to do this for him! " In a mocking tone. She also stated she doesn't care about their customer reviews or opinions and that she was aware of what is written on yelp and google. She then continued to say that she has been working for the FAMILY company for 40 years. Which had nothing to do with our situation. We have been through other military moves and this is the only one we have had problems with, by far the WORST! They did not take responsibility for their actions and have continued not to.
They are disrespectful to Military members and their families.
Please save yourself from this headache and if assigned absolutely DENY using Gollott and Sons (Moving) Transfer and Storage. read more