Terrible customer service at Golf Galaxy in North Wales, PA…read more On 6/13/26, I returned an item and asked if my rewards dollars could be credited back to my Dick's Sporting Goods account. The salesperson told me I had to call customer service myself. Later, when I called, customer service was able to restore some rewards and even asked why the store hadn't handled it directly. I then wanted to purchase a shirt in another size. The employee found it was only available online and began placing the order on his personal phone. When three customers lined up behind me, he asked me to step aside while he helped them, which I agreed to. He handed me his phone--which had a badly cracked screen and incoming text messages popping up--and expected me to complete the purchase myself. I decided to order the item at home instead. To top it off, when I asked whether a polo shirt was for men or women, a different employee curtly replied, "That's the men's section. The ladies section is in the BACK!!" The entire experience was frustrating and unprofessional. I did not feel valued as a customer and was disappointed by the lack of courtesy and service at this store.

Worst experience I have ever had! Mike the manager is a lier! Spent $1,300 on clubs on 5/13…read more Never received them. They lied about when I will have them delivered to my house twice, lied that a refund was processed and here we are a month later no clubs...no refund!!! STAY AWAY!!!! It pains me that I have to put 1 star in order to post this!!!

Mike W was knowledgeable, capable, and awesome. Great value and experience. Massive selection…read more Looking forward to improving my game with PXG Thanks!

PXG Philadelphia is my go to spot for all of my PXG clubs and swag. My fitter, Larry, does an…read moreamazing job in dialing me in every year I get a new set! Will continue to go there for my golf needs!

Michael is the Golf Whisperer. He has seen and done everything with fitting a golfer properly. He…read moreis a master craftsman and will help your optimize your equipment to improve your game. He is professional knowledgeable and most of all focused on your satisfaction. He spends all the time you need to make sure your comfortable. After 60 years and all the lessons and practice, I learned more in 3 hours with Mike. Go see Michael and the Izett family you feel like you are right at home.

Drew was the best! Very knowledgeable and helpful. He truly understands the golf game and is a…read moregreat teacher.

After visiting another GG store in South Jersey, I stopped in here still looking for an upgrade to…read moremy putter. Was greeted soon after I walked in and was offered assistance...let them know I was just looking around for a putter. The sales rep mentioned the days they perform putter fittings. The one thing I do like, they offer the price of the fitting will be deducted from the price of a putter if you buy one after the fitting...which is a plus! This store was It appeared to be clean, fully stocked, and have a friendly staff. Spent an hour testing out several different brands and models of putters in the putter section, their green area isn't large but was able to test out several different putters. Another employee came over and asked if I needed any assistance, much better customer service compared to the previous GG store I visited.

Edward was fantastic, kind, and knowledgable. Wasn't pushy and made for a great experience buying…read moremy first new putter.

I had a golf fitting with Patrick Garrison at the Wilmington DE location…read more We focused on irons and I found Patrick a real expert. He took the time to find out about my game, likes, dislikes, and what some of my golf goals were. I hit 6 different clubs and he analyzed those against my current clubs. It was my first time to have a fitting and I found it well worth the time and money. I would definitely recommend him and the company. Anne E

I've been to 2nd Swing a few times now, and truly understand why they come as highly recommended by…read morepeople who know as they do. The team is fast and professional. The trade-in process is fast and fair. We were able to trade in almost two full bags of clubs - one a well used set of women's clubs and one a gently used set of beginner kid clubs, and received $120 in store-credit. My stepson was able to get a great "new" putter that he loves, and I got my putter regripped. When he needs an upgrade on the hand-me-down clubs he is using as he starts to play, I know where we are going to go. We even got him a great driver cover. Thanks for everything, this place rules!

It seems like you can't try a new driver without booking a fitting to buy an off the rack driver…read more Makes no sense. Also there's 1 employee there who has a real attitude problem I asked him for an opinion on wedges and it's was like talking to a wall. The store is really nice they have great selection but the customer service is trash there only 1 good guy in there I don't remember his name but he's a bigger guy bald he's awesome

We walked into the Berwyn, PA Golf Galaxy location tonight at 7:20 pm to look for a new driver and…read moreputter for myself and a set of clubs for my fiancé. Also with the intention of buying a new Ogio bag for my clubs and small walking bags for both of us. To our shock, their "master fitter" not only refused to do a fitting "because it was too close to closing time", but wouldn't even schedule a fitting for us on another day. Instead, he told me to "go ahead and try to book a time on line". I get that we were there later in the evening, but to refuse to help with a fitting, direct us towards some clubs that would work for us or to even put in the effort to schedule a time for us to come back, blows my mind! Being in sales, if a potential customer came to me and wanted to buy several high value items, the last thing I would tell them is to go away and look it up online. Getting people through the door and ready to spend money is the whole reason stores spends millions on advertising every year. This guy took that opportunity and absolutely blew it! Not only losing revenue of a returning customer for the store, but also the opportunity to outfit a new golfer who needed everything from shoes, to gear, and a whole set of clubs. We would have spent at least $3,000- $4,000 this evening, probably more, had we been given the opportunity. Instead we spent about 20 minutes browsing around, picking out the Ogio bag, the Stealth Driver, the Ping putter, the Callaway set of irons we will now purchase from another retailer before driving the 40 minutes back to our house without spending a dime in that store. Maybe it's because I'm a woman that he didn't take my business seriously. Maybe he just didn't want to actually have to do his job. Maybe he was tired or lazy or just didn't give a care. I don't really care about the why. What I do care about is where I spend my and if that retailer values my business. Clearly this guy didn't want our business this evening. I hope he has the opportunity to see this and more importantly, I hope he works on commission.

This place is a hidden gem in The Golden Triangle. The employees are very personable. They have…read moregood clothes, clubs, shoes, grips, you name it- PLUS a cage where you can practice your swing and get their feedback! There is also a window for club repairs and re-gripping, etc, which is nice. The store could be better lit and some things don't have signs or prices, but you can just ask an associate. We'll be coming back.

Was looking for a local golf shop to go goof around in and found out about pull the pin! They have…read moreeverything under the sun for golf! Anything you need, they have it. I was so impressed I even got a hat to add to my collection because I just couldn't resist. They were very nice and courteous.

My swing evaluation service with Cole K. Was very productive! After an initial conversation around…read moremy golf game, I took some preliminary golf shots and he assessed them. We then walked through a variety of golf drills to address issues with my swing and I saw immediate improvements to my swing. At the beginning, I was chunking the ball and golf was could just be painful at times. By the end, my swing felt very pure and the golf ball was flying beautifully. Cole was very hospitable and encouraging throughout the lesson as well. Working with Cole was definitely worth every penny. Thanks!

Cavan has been a great teacher and helped me drop 12 strokes since I started working with him 6…read moremonths ago. Worth every penny and I'll definitely be back.