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GOLFTEC - Ann Arbor

5.0 (2 reviews)
Closed • 8:00 am - 4:00 pm

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Ask the Community - GOLFTEC - Ann Arbor

Miles Of Golf - Front

Miles Of Golf

(29 reviews)

$$$

It all depends on what you want. I had a driver shaft fitting on February 16th, with a delivery…read moredate of a week to ten days. I put down a deposit of 50% of the total cost as requested by the fitter. On February 23rd , got a call from the fitter telling me MOG couldn't order the shaft without 100% of the total cost prepaid. The new delivery date was a week to ten days from the 23rd. I waited a week and called to check the status of my order. I was put on hold for about 10 minutes while the person checked. She came back on the line and said the person whose job it is to order shafts had forgotten to do so. At this point the fitting was over two weeks ago, without any action by MOG. The young woman apologized and said the shaft would be ordered the next day, with an expected delivery in a week. Of course, that didn't happen. Long story short and over a dozen phone calls to MOG I was able to pick up my new driver shaft on March 19th. Remember how I said I'd paid 100% in advance for my order? The counter guy apparently didn't know the process and couldn't read the computer properly so he tried to charge me again for the shaft. I said I'd already paid for it. He said, "How do I know that?" Fortunately, he managed to figure out the MOG computer system that showed I had indeed paid 100% in advance. The good news is the MOG fitter did an excellent job and I'm extremely happy with my new driver shaft. The bad news is the MOG retail staff is poorly trained in how to get answers to questions regarding special orders. The bottom line, for me, is that after a couple of decades of doing business with MOG, including getting fitted for a set of irons and a complete driver fitting prior to my latest purchase, I'm not going back to MOG for anything, not even to hit range balls.

The selection here is adequate and the value pretty much the same but where they lack is in…read morecustomer service, they are busy enough that they don't care. Clubs were ordered 5-6 wks ago, after hearing nothing called and was told must have had the wrong number... upon picking up my clubs the number was correct... they just didn't call apparently they had been there for 4 wks... Should have gone to Carls!

GOLFTEC - Ann Arbor - golfequipment - Updated May 2026

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