This review is regarding Golf Town's Online Customer Service (in Austin Texas) 1-800-815-2943
This is what I experienced from what I thought, was a Large Professional Corporation:
After receiving an email for an order I made online for Christmas, it took these people a Month to email me today to let me know there was an "internal error" and because of that, they did not charge the complete amount, as I was shown on an order form which was sent to me, December 17th. Due to their internal error, I was being charged for it today!
RE: Order #8321107 - $338.98 I just called your customer service in Austin, Texas using the above-mentioned number. I tried to ask the first person I spoke with questions on an email I just received stating that there was an internal error and they did not charge me for part of my order. Titleist personalized balls. I had questions as I have an e-mail of the order stating that my card was charged, however, Ashlin, who I spoke with asked me to look at my credit card statement (it should not be something I should be asked to do, when this is an error on Golf Town's part). I was trying to understand and look the amount I was charged when Ashlin seemed to be getting frustrated, and I felt rushed and asked him if he was in a hurry. During the conversation he stated that it looked pretty easy to him (well I apologize if things don't comes as quick to me as they do to him) and he snickered which I did not appreciate and would not let me get a word in. I asked to speak with his Supervisor, Shawn Stone, who I did explain why I was unhappy with Ashlin who had dealt with me, I asked for Ashlin's last name, and Shawn did not want to give it to me, when I asked why he said, because it was his preference.
I cannot believe a Supervisor would not give me the last name of his employee, especially when you want to hear about the quality service your customers receive. I am usually one to write to a company because I have had good service from someone, but at the same time when I don't get good service, I believe it's my right to let you know so that this can then be improved. I am very disappointed in Golf Town and will not ever order online again.
I had to email this to you as there was not enough space on the survey to advise you of my experience. Please make sure that this gets to the appropriate personnel.
Yours very truly,
Michele Gmitrowski read more