My wife had surgery recently @ Lutheran General. After her surgery she was admitted to SICC this…read moreis a 6-bed unit that provides nursing care to wide scope of surgical and trauma intermediate care patients before they either go into a normal hospital patient room or are released. She was in this unit for just over 3 days after her surgery. The level of care in this unit is very impressive. I would like to especially note William & Doreen both were very hands on checking in my wife while she went through the recovery proce William, Doreen,

Unprofessional & Intimidating ER Experience with Nursing Supervisor Rita…read more Took my 85-year-old mother to the ER on February 3, 2026, for severe abdominal pain (ileus) and back pain (T11 compression fracture on CT). Medical workup was adequate. Nursing care was disgraceful. Two different staff members told us the vacuum/suction machine could help with both urine and stool under bed rest. When my mother--in extreme pain (8-9/10), urgency, and distress--couldn't use the bedpan, they suddenly said only bedpan allowed and completely ignored her suffering and cardiac history. I questioned the flip-flop. Nursing Supervisor Rita called four security guards on me, demanded I delete the recording or leave. After security left and we were moved, she sarcastically asked a second time if I was going to record her again. This was dismissive, intimidating, and completely unprofessional. Hospitals need to be held accountable when supervisors treat vulnerable elderly patients and their advocates this way. Posting publicly so others know what they're walking into.

We received very poor care at Lutheran General Hospital Feb 2025. We were admitted for a specific…read moreproblem, however, while at the hospital, no one cared enough to address it. We pleaded with multiple doctor & nursing staff to no avail. Everyone is way to busy. No one listens to you. Very poor communication. The only thing we got were antibiotics to treat an infection. In addition they did not provide adequate amenities & switched us to oral antibiotics upon discharge which caused adverse side effects. If you are looking for a Hospital that cares for your well being, look elsewhere.

Awful. Both times I have been to this ER and it has been terrible. I tried to give it a second…read morechance. The resident doctor was not treating me quick enough (would keep forgetting about me) so my nosebleed went completely out of hand and he should have treated me for posterior nosebleed. He found this out as soon as the real doctor arrived in the room, took one look up my nose, observation and told him what to do. I know his name is on my paperwork somewhere. He even told me he believes he made it worse than it should. I'll update when I find the name but I seriously can't imagine him being an actual doctor. Also in the triage, they need to be professional. The way they treat those in the ER, talk to their colleagues and overall behavior. Do yourself a favor, do not go here.

Outstanding level of care from a compassionate staff of professionals who go above and beyond to…read moreprovide patients with every resource possible to overcome serious life challenges. They never stop caring and the help they've given our son has been nothing short of extraordinary. Special kudos to Denise L. and Mallory B.

READ this Review in FULL. Respectfully, thank you…read more Violations of patients civil rights; disregard ADA reasonable accommodation requests. If your loved one is here, the nursing staff WILL put their physical health at risk, waiving away all physical symptoms and depicting them entirely as mental illness. The only good staff there are Andrea, and the Patient Advocate, Albert. Some of the doctors and social workers are good, but find a different facility entirely. Especially if you have any Autism Spectrum Disorders, they are NOT educated in patients care with autism conditions. They will violate your civil rights if you are not informed about your needs and legally protected rights. The rest of the staff are nearly mediocre to outright DANGEROUS to patient's health. Especially Alex who communicated to staff that a Reasonable Accommodation request and High Blood Pressure should be deemed Violence and Non compliance. Before the automatic response from CBH is posted with platitudes of how this isn't commiserate with their standard of care and tells me to contact wecare@chicagobh.com as a sacrine acknowledgement for my concerns, know too that I intend to file grievances with the State and the Joint Commission for the sheer level of disregard for patients rights and the lack of corrective actions demonstrated by the repeated complaints listed on this Google review site. CBH is very obviously NOT taking these and others concerns seriously. UPDATE: I have submitted a complaint to wecare@chicagobh.com. If you are at all committed to making changes you will institute the suggestions I placed in that email which include providing ALL further patients with a copy of the ADA and Rehabilitation Act and posting this on ALL inpatient FLOORS so everyone is well aware of their legally protected rights. And your staff doesn't disregard Verbal reasonable accommodation requests in violation of the ADA. Especially considering that you refuse patients pens and pencils. Probably so they cannot express themselves in a professional manner that is acknowledged by your facility and you can dismiss their Verbal self advocacy efforts. Also, they DISCHARGE you with OTHER patients records in violation of HIPAA.. yeah, you just earned my state department complaint. Update 2: The nurses will chart other patients medical information, names, and patient histories in your medical chart leading to improper diagnostic accuracy and administration of dangerous medical treatments. I have opened an investigation into this hospital for medical negligence. Nurse Vanessa and Dr. Bergren will put your wellbeing at risk instead of verifying that they have correct information for the patient. Know Your Rights! Know the law. Dangerous facility and dangerous medical practice. Patients beware. Know your rights. 45 CFR §164.526; 45 CFR § 164.526(d)(2); Illinois Mental Health and Developmental Disabilities Confidentiality Act (MHDDCA) 740 ILCS 110/1; 740 ILCS 110/4; 740 ILCS 110/4B. Section 4(b) explicitly states that when requested in writing by an indigent recipient, the provider must furnish one copy of the records at no charge. This includes delivery to the recipient directly or to an authorized advocacy organization.

Hello, I just wanted to say, after waiting 35 minutes for my…read moreappointment, getting frustrated and almost walking out, two ladies made me smile after I left! Maggie M. At Glenbrook mammography was so very kind doing my mammogram. She smiled, apologized for being late, helped me in all ways possible and kept encouraging me I was doing a great job. She was such a sweetheart after a long wait, I hugged her and she made me smile. On my way out, I asked for help at the reception desk as I parked at the wrong entrance and got quite lost going into the hospital. Laurie K. Was so nice! She even took time to walk me out and walk me all the way to the easiest exit to where my car was parked! I also got a hug from her so as I made my long walk back to my car, I smiled all the way! They both told me they could call someone to help me leave but I declined that. I have severe leg neuropathy so walking is difficult and painful. It's so wonderful when a smile, some encouragement and...a hug can turn a bad experience into a good one! Maggie and Laurie went above and beyond and they should be recognized for their wonderful customer service! Thank you and God bless you both! Dawn Diesi

I would give the ER team and hospitalist (Dr. Osa) 5 stars without hesitation. They were attentive,…read morecompassionate, and truly listened. Dr. Osa, in particular, demonstrated exceptional ownership of my son's care, from ensuring we understood the findings, to coordinating next steps, to making sure discharge and follow-up were handled appropriately. Even after our visit, his follow-up has been thorough and deeply appreciated. His level of care made a meaningful difference in a very stressful situation. He was excellent in all the ways you would hope a physician shows up. Competent. Clear. Communicative. Caring. Unfortunately, our overall experience was overshadowed by serious concerns with the neurology care we received. Dr. Mary Young was dismissive of our concerns from the start and attributed my son's symptoms to behavioral causes, despite us clearly explaining that this was not his baseline and was entirely new. In the room, we corrected statements that did not reflect what we were seeing, and those concerns were not meaningfully incorporated into the assessment - despite us repeatedly saying "actually that's not what's happening." The interaction felt rushed and dismissive, and we never heard from her again. One example: the medical record, documented by Dr. Young, stated that my son had returned to baseline. This was not accurate and did not reflect what we were reporting in real time. A suspected diagnosis was also documented that did not align with the reason for evaluation or the symptoms we described and frankly, that she is unqualified to make. (Outside of her speciality and had not been noted by anyone my son has ever seen). We had to advocate multiple times for appropriate imaging. During this process, Dr. Young said "tests are expensive," which was difficult to reconcile given the clinical situation. When imaging was eventually completed, it revealed findings that required follow-up. However, these results were not communicated to us directly by Dr. Young. Instead, notes were placed in the chart for follow-up after discharge. It was Dr. Osa who connected with us, explained the findings, and ensured we understood next steps. He was operating under the assumption that Dr Young had called to explain more deeply. When we said she had not he paused then worked to explain himself and said he would help us find a neurologist to follow up with. Truly caring and (from our seat) working hard to bridge a significant gap left by Dr Young. After appropriate follow-up, it became clear that my son's condition involved serious findings that required attention, issues that could have been missed had we accepted the initial assessment from Dr Young. It was clear to us at the time that she was missing key information and this became clear. In terms of our time at the hospital, the nursing staff appeared significantly overextended. While the nursing assistants were kind and helpful, there were repeated instances where we waited extended periods, often well over two hours after using the call button, before receiving assistance from a nurse. This was consistent throughout our stay. This is particularly concerning in light of the hospital's policy restricting overnight support persons. We were initially not allowed to stay with our son, despite him being confused and vulnerable, and had to advocate strongly to remain. Without a support person present, delays in response time raise serious concerns about patient safety and patient rights. The fact we had to advocate so strongly to be heard added to the stress of the situation. While there are clearly excellent physicians here, Dr. Osa being one of them, our experience highlighted significant gaps in listening, documentation, communication, and patient support that had real implications for care. We live blocks from this hospital but will likely drive to another health care system. Dr Osa is a world class physician. If anyone from Endeavor is listening: he's working in a tough system with low support. He is a difference maker. Honor him. And Dr Young creates risks for your hospital. I would not dismiss this feedback. If you're a patient and are healthy enough to go a little farther, and suspect you have something more serious that might require a specialist, head to one of our excellent teaching hospitals in the Chicagoland area. If your challenges can be addressed by a general physician, Glenbrook is a good option because the ER docs and hospitalist were great.

Since Endeavor bought Northwest Community Hospital some things have changed. Since the purchase,…read moreI've used their lab and their emergency room. There have really been no changes to their lab. You can walk in with lab orders and they will take you in the order of check-in time. Their phlebotomists are good, and results come in quickly. As for the ER, they seem to have a lower staffing level. I think part of this is I heard they are no longer a trauma center. If that is the case, I understand their reduction in staff. As with most ERs, wait times can be outrageous. I brought someone in who was in terrible pain - 10 out of 10 on their scale. How much pain you are in doesn't seem to matter in their triage. We waited a very long time before we were finally taken back. Once in an ER room, the service was outstanding. The quality of the nurses and the ER doctor were top notch. When we left, the medical issue was resolved, and although it is cliche, we had service with a smile. Aside from the wait time in the ER, Endeavor seems to have kept the quality of care up to par.

Had a preventative colonoscopy. From begin to end of the…read moreprocedure everyone was perfect. Saw me within minutes of getting there, explained exactly what was going to happen, and were professional and courteous. Contacted me ride when it was done. I was in and out in two hours. No problems at all. Staff was great

not even a one - just terrible - horrid rude doctors telling me she's good as dead right in…read morefront of the patient!!! who had a great brain and understood everything this jerk had to say. how crued.. i would rather die at home than go to that slaughter house! already told family & friends never go there . the nurses were nice but the doctors are worse than worse, to say the least! if i told you what they did, no one would believe me! just so very, very, VERY, VERY/ sad! will attach pics in the future.. pitiful!!!!,

This place is a joke. Maybe if you want to wait for hours to be seen and have an angry nurse or…read moreemployee yell at you, do wait. I'm sure that the morgue is well used since I'm sure you can just die here and no one will notice until you start to decompose. I especially recommend the ultrasound department as the most friendly, helpful and caring in the entire hospital. Save your life, go to another hospital.

Dr. Mulla is an absolutely excellent doctor after so many disappointing appointments with other…read moreendocrinologists, I finally found one that is exceptional. She is not only highly knowledgeable, but very patient and understanding. She really takes her time examining her patients, covering every aspect of their medical condition and precipitating symptoms, and discussing all possible treatment options. The clinic is very nice, great staff all around! I love Weiss hospital, I'm not only a nurse there but also a patient and highly recommend there services to everyone whose looking for great care.

I had to go to the ER and had a wonderful experience. I was in a lot of pain. When I explained the…read moreissue as I was checking in, they said they would take me as soon as they could. Within 15 minutes they took me back into an area that isn't normally an ER room, but explained they use this cordoned off corner for emergency. They started an IV which was almost painless. A quick dose of pain meds and I was feeling much better. A quick CT Scan which revealed something that wasn't worrisome and kept me there until I was able to handle the pain without intervention. They gave me very clear instructions for what I needed to do, and placed orders for some more tests. When I left the hospital I was feeling much better and knew we had a plan in place. Also, my doctor does not have privileges at this hospital. Even so, they kept him informed while I was there, and sent him their notes by the end of the day. We've been using NW Community Hospital (now part of Endeavor) for over 40 years. Both our kids were born there. Honestly, other than long waits for the ER at times, we've never had a bad experience here.

If I could give zero stars for this so called hospital, I would. Had my 87 yeas old father stay…read morethere. My father was admitted through ER, they absolutely do not care about their patients and starve their patients. Takes more than two hours to get food. Doctors are very vindictive and will not prescribe absolutely necessary medications if you disagree with them.

its a good hospital for kids i went there for a surgery and i recommend also staff is niceread more

Ariana O was very awesome she helped me schedule an appointment she was so nice with great energy,…read morecustomer service, people skills, and patience I wish we had more people like her!

Northwest Community Hospital has neonatologists from Lurie on call for higher-risk births such as…read morec-sections. While in the end my little one was just fine, it was reassuring to have him checked out by an expert. If there had been a problem, they have a neonatal intensive care unit (NICU) on site. They even have a a helipad for true emergencies that require services elsewhere.

A few days ago I delivered our daughter via c - section because she was born weeks early. She had…read moreto be admitted into the NICU. While here the doctors, nurses, and staff have been amazing. The level of care provided to her (and us) is above and beyond my expectations. Everyone is so caring and helpful. The doctors meet every few hours and discuss the improvements/risks of ech baby here. They ask parents if they'd like to sit in on the meetings. Every step and process is explained. While my daughter must continue to remain in the NICU I'm confident that she will receive the best possible care.