Prefer Golf Galaxy to the other box store any day of the week. Came in to trade a putter and buy another. Smooth process and the girl that did the trade also gave me a bit extra for the putter. I could have sold the club for more but I just needed a new putter. Thanks! I forgot the employees name. But she was really nice and had the same dry humor as me. read more

Tried too trade near perfect odyssey white ice Teton putter yesterday, going for $100 or higher on eBay , they offered $16 ! Seriously , this is pay , terrible service, not recommended ,! read more

I have been shopping this store since it opened. Over the years i have used the services to re-grip my clubs. Always a good experience. I noted some bad reviews about a years ago and was nervous about installing new heads and grips on most of my clubs. It was complicated but JR did an excellent job with all the work. BTW, it is the only place to buy the golf shorts I like too. read more

Do yourself a favor and do not come here if you're a woman! Guy at register made a very sexist remark about my purchase being a "gift because clearly it wasn't for me" I have a single digit index and I can surely play. It took awhile for me to get any assistance and everyone acted like they didn't want to help me. I will never be back and you're better off going to PGA across the street! read more

I found the selection of golf clubs very good . They have high end New brands that you can customize all the way down to basic models and used clubs . My sales person (Tom ) was a true consultant and I appreciated his interest in helping me get the best matches clubs for my needs . read more

Horrible store. Very surprised it's still in business. Addison in club repair is a condescending a**hole who will talk down to you if you even ask him a question. I have done my own club repairs plenty of times as a near scratch golfer, no need to be a d*ck. Spoke to me like it was my first time being in a golf store. Will never be back or spend any money here. Good luck finding a new job after this place goes out of business with your sh*tty attitude Addison! read more

Not pleased at all with the service I received. I bought my first "real" golf club set after playing with hand me downs for 20 years. I told them I wasn't sure what to look for and asked for their advice. On the third round with my new clubs the head broke off my driver. Note: 20 years with no broken driver head vs. 3 rounds. They said it was my fault. Ok, I had a friend repair my club. 10 rounds later, no break. Hmmm, maybe not my fault. I think they are really good at selling crap to inexperienced buyers like me. Do not trust them. They are unethical. read more

I waited 8 weeks for a set of callaway irons. When the irons came in, the grips were not the same as what I ordered. I spoke with a guy at the store, who told me the grips were the same grips without the alignment line down the back. That makes it a different grip then what I ordered. When I said that to him, he said "no worries". I have worries because I now have to regrip the irons. I would not recommend this location. They are unwilling to correct the mistake they made and quickly went to a Covid shortage excuse. read more

Went in to buy set of custom fitted golf clubs. The salesman said you need to know what clubs you want before getting fitted. I said really. What about using the simulator to know my speed swing and everything else that goes with it. He said we can do that also. Today I am going to PGA superstore in Schaumburg. Don't waste your time at golf galaxy in Vernon Hills. read more

They fitted my dad and did not even talk about the best shafts the guy smelt like cigarettes and didn't say anything worst fitting ever

Literally an outstanding experience. The staff was more than helpful, the store was excellent, and there were even some deals. Really an incredible place, I can't say enough. read more

Worst customer service. I had the intent to spend $$ for a golf set for my mother. The sales guy (apparently a manager) was beyond useless. A fake cardboard box would have been more beneficial. Every time I asked a question, he seemed annoyed or looked down on me. I thought this place would be better than Dick's Sporting, but ended up at Dick's to buy a set at the end. read more

Great service when you're in the store. Very knowledgable pros- both on equiptment and instruction. But when it comes to customer service and responsiveness- repair, general questions, etc. The worst. Any Golf store is fun because of all the toys, but I'll never spend a dime here because of the poor customer service. read more

Always do my golf shopping here. Most recent visit I was serviced very well by Store manager. He fixed something on my 7 iron at no charge and let me test some demo irons. Bought a push cart and he order some shoes from warehouse (he did have the black ones I wanted in store) to be shipped free to house and even price matched a lower price I found. Plus I used my $50 off coupon for awards card members. Nice! read more

Really upset with what I see as bad business. I went in on Monday Night 8-11 and to find very little help!! Was looking to replace my 10 year old driver and three wood and add a rescue club. Well the golf smith there set me up to test some clubs and I had a couple of questions. In the mean time a mom and two sons come in and he had no time for me. Finally he makes a smart ass coment to me so I felt the $600 the lady might spend versus the $875 without different grips I was going to spend meant more to him and the business. So going forward I will never shop there again. Steve must work there because he's a moron!! read more

Help non-existent. Confusing inexplicable sale. You either gave find balloons or an item ending in ,97. ???! Wtf? I had a 100$ gift card to use and walked out with 70+ dollars left on it. The store has been re-arranged. I gave requested to never have another gift card from golf galaxy. read more

Booked a Ping fitting for the next weekend per the recommendation of one of their sales people. Called twice during the week to confirm my appointment and make sure the Ping fitting event was still going on that next weekend, as the store is a long drive for me. Both times I was told yes. I show up for my appointment and am told the fitting event was in 3 weeks. Never again. read more

Help here on a Saturday morning seems non existent. I came in here intending on leaving with a new set of irons for less than $750 if I could find a set I like. I'm still what I would consider a novice, so I could definitely use some help before spending anything close to that kind of money. I walked around the store for 20 minutes waiting for a salesman to ask if I needed help. Had 2 salesman stare at me and then just kept chatting with each other. Left without anyone saying a word after 20 minutes and not too much store traffic in the first place. I'm a 31 yr old engineer, and although I was dressed down for the weekend, it's not like I looked like a teenager that came in to bang some clubs around. I will never spend money at a store that doesn't want the sale. I'll always spend a couple extra bucks for service and for someone that wants my business. This place is pretty disappointing. read more