I went to purchase a car from this dealseship and told them everything I was looking for and about…read moremy credit and I had a trade in 2022 ford ranger. I spent 2 hours and they came back to tell me I could get an elantra 635.00 a month. I didnt want this car too low for me to get in and out of. Found the car I wanted, and they asked how much money I had down. I told them I was trading in my truck but 500.00 This was on a Saturday afternoon. They told me to come back Monday more banks are open. a week and a half later I called back and Gina told me I cant purchase a car from them for 500.00 down and my trade in I need much more cash down even though they offered me 17,000 trade in. So I am looking to purchase a car soon. Sandy Kelly

Called made appt. for 8/22 At1:30PM was told service for broken USB port would be one and half…read morehours.Devin O'Brian assistant service manage said no 8 hrs.I Live one hour away would not take me home or loan me a car. Made appt. for Wed. 9/2 at 8Am. delivered car Tues at 1Pm. Got text Wed. night crew doing diagnostic. Called 9 x to get report on car. No one called me back. Got Devin at 1PM, Friday my 10th call, car still not ready. Purchased car from Gettel. They had no problem when I wrote them check for car in full but Service Dept. definitely needs help. Can not recommend them.

What a great truck buying experience! I worked with Marco the internet sales manager. I asked him…read morefor the out the door prices on a new truck and he provided that with no haggling. Worked with Juan and Oscar the finance guys. Both are super chill and a pleasure to work with. Marco helped me set up my info center and gave good recommendations for dining in the area as we were from out of town. Would buy again from this dealership again!

Used to be my go-to. Then they started providing poor service. Background, I was a diesel mechanic…read morefor about 11 years and know when I'm being screwed/getting smoke blown by a guy who doesn't know what he is talking about (my service write). I also have health issues so I didn't have time to fix the truck this time around but I usually do all the services. Anyway, I took my truck in to SERVICE for a recall, and 2 days before the appt (on a Saturday) it began acting up. They said they would look at it during the recall and called to tell me it was a fuel pressure sensor and a fuel rail because the sensor is inside the rail (it isn't). They quoted me 10hrs book time and on 3 different phone calls insinuated that if it could be done in less time, the price would be cheaper than the $3000 quoted. I had no choice, as I needed my truck for Monday and I couldn't get the parts shipped until then. Come to find out, he lied about shaving time off the bill. They finished the recall AND the repair in 3 hours and charged me the full amount. On the receipt, the parts were insanely marked up as well. RockAuto has OEM for $100. ACDelco had it for $230. THEIR OWN PARTS DEPT had none in stock but charged $380 for it, and the receipt had it marked up to $560 so the writer could get his max commission. The fuel sensor was $150 for a $30 part. The kicker is, I had to take it back 2 weeks later because the fuel rail was "bad again". I told him it was the fact that his "Master Mechanic" had used barrel connectors on very sensitive wiring and not even bothered wrapping tape around them. He should have used a waterproof connector and/or spliced the wiring in for the fuel pressure sensor. Not the cheapest, laziest method he could think of. So when I brought it back I told the service writer and when he returned the vehicle, he said the Master Mechanic had wrapped some cloth tape around the wires. Great, that should hold in even more collected moisture once the rain and humidity kick back up. Then I had a guy cause an accident so I used their BODY SHOP. They estimated it, said it may need a new bumper but at least a tow hook, buff some paint, and a couple brackets. They were also supposed to look at the TPMS since it was reading 20psi with 60psi in the tire after the crash. No biggy, the other guy was at fault and charged with Reckless Driving. His insurance was paying 100%. When I dropped it off, they did another estimate and said it didn't need a bunch of stuff from the first estimate, "but we will check". He said the TPMS would be hard to get on the claim, and there was no way it could be related. Also he said the lines that the first estimator said would require a new bumper weren't 'bad enough' to bother with a new bumper. But they replaced the wheel well trim piece and a fog light that were perfectly fine. If the impact 'didn't reach' the tire for the TPMS, and the bumper wasn't bend enough to worry about the lines, how did it affect the wheel well trim that was fine when I dropped it off? BUT when I got the truck back, I made it 10 minutes down the road before the front tire was shaking so bad I had to turn around. It felt like they had left a tie rod off or all the lug nuts. They took it for a test drive with me as passenger, and he tried to cover his arm up when the steering wheel starting shaking out of his hand. He admitted it wasn't like that when I dropped it off (This was 2 months after the crash waiting for the at-fault guys insurance to reply, and I drive 1000 miles a week. I would have noticed if it was bad) but that all he could do is send it to the SERVICE department so *I* could pay $300 for an alignment because he had already closed out the insurance claim. When I asked about the TPMS he said they didn't even look at it. Come to find out afterwards, the crash caused enough of a shock that it was reading the right rear tire as the front right tire and vice versa. It took me 10 minutes to figure out when I got home and checked all 4 tire pressures. They were also nice enough to leave ALL the garbage and parts they swapped, in the bed of my truck. His advice to me was "Probably better find a mechanic and have them take a look at it". No problem. I absolutely will. It will not be your shop(s). You have really taken more to screwing your customers for a quick buck but my time and service will not be spent there anymore. The only redeeming quality was that the two ladies in the body shop waiting area were lovely to deal with.

Alec and Brad were both great to deal with. Fast to respond every step of the way. I'll admit it…read morewas bumpy at first, but so goes the classic car game. That said Alec was quick to reach out not one, but twice when a 66 Coupe that I had my eye on came back as available after previous offers fell through. Once I was able to get a deposit in on the vehicle I'm pretty sure Alec was in contact at least once a day for a week straight answering questions and working through the purchase process. As other reviews mention Brad was extremely helpful with his car inspection and reporting which was completely transparent and honest. No attempt to hide anything allowing me to buy in confidence. Brad and Alec double teamed the paperwork and got it all done very quickly on a Saturday morning no less. Once the bank transfers were all squared away and I was able to get a hauler lined up Alec was there to assist with load up, on a Friday night, after closing time no less. All in all, I can't think of a better over the internet car purchasing experience. I would highly recommend Survivor Classic Car. Great folks that will take care of serious buyers.

I purchased a truck from them when I received the truck it would not run. Tyler offered no help…read morewith getting the problem resolved. I am having to have my local mechanic fix the truck at my expense. I WOULD NEVER DO BUSINESS WITH THESE PEOPLE AGAIN.

I scheduled my maintenance appointment (oil change) for the first thing in the morning since, in…read moreprevious experience with maintenance appointments at dealerships, even very routine things seem to take quite awhile. This was my first time coming to this dealership since I recently moved and didn't want to drive as far. There was a line of cars with the same idea as me -- but, as soon as they opened, I noticed a difference in the efficiency of how they handled their earliest customers. Every employee I interacted with was welcoming; chief amongst them, Shawn, my technician. He was friendly, communicative, and clear. He provided a time estimate and completed the service in that timeframe, and he directed me to where I could wait, find refreshments, and also walked me back to my car (at other locations, I was usually given my keys and would go find my car on my own). It was a near-ideal experience for something as mundane as a maintenance appointment, and I will definitely return.

I had an appointment for a simple oil change, and unfortunately the experience was very…read moredisappointing. I arrived five minutes early for my scheduled oil change, drove into the service bay, gave them my name and appointment time, and parked where I was instructed. I left my key in the car and waited in the customer lounge. An hour later, I received a phone call asking why I hadn't checked in. I was then told my assigned technician had called in sick, so my ticket was never picked up. Instead of apologizing for the dealership's mistake, the service advisor reprimanded me for not checking in properly--even after I explained I had been sitting in the waiting room for the past hour after following the instructions I was given. After finally signing the paperwork, I was told the oil change would take another hour to an hour and fifteen minutes. Forty-five minutes later, I received a text recommending more than $600 in additional services. Delays happen, but what disappointed me most was the lack of accountability and customer service. A simple apology and a little empathy would have gone a long way.

We just bought a used car from Firkins Used Cars and it was the best experience we ever had buying…read morea car. Dwayne Josey was very helpful and got the car through the service department for a test drive so fast. The car had just come in and my son knew he wanted it. Dwayne was incredible and got the deal done right away. I strongly recommend.

From the owner: Firkins Auto Group, has been selling new and pre-owned vehicles in Bradenton for over 65 years. All…read moreof our dealerships are family-owned and operated. We also have a long-standing tradition of supporting our community and staying active in local organizations. We are proud of our reputation as “The Low Price Leader” for Manatee, Hillsborough, Pinellas, and Sarasota counties!

Negative reviews are a little extreme I see. I am a business owner and know how day to day…read moreoperations go. Sometimes the phones are busy. Sometimes you can't get ahold of who you want...at the exact time you think is best for you. The truth is, they are awesome, they are busy, but when you are in touch with someone, the service is outstanding. Yes, I did have to wait for back ordered parts and sometimes call back a few times. The end result is what matters. Everything was taken care of and they went above and beyond to make sure the finished product is what I expected. I would never want to be in customer service because for every one great review you get the complainers who just simply don't understand that the world is not a "your way right away" truth. Eric Erkckson was my collision representative. He was the nicest and straightforward guy out there. Thank you Eric for taking the time to make sure I was taken care of and understanding my concerns. I just wanted to leave a review for the team that really don't deserve the negative comments I read.

WOW it's NOT all big bows and sunshine at this dealership. I had to buy my own bow so just stop!…read more BUYER 100% BEWARE CUIDADO, COMPRADO SEVERE operational dysfunction so bad that they are in violation of multiple explicit provisions of Florida Statutes § 320.27 (Motor Vehicle Dealers) and Florida Statutes § 501.204 (Deceptive and Unfair Trade Practices Act - FDUTPA). Ryan Overstreet asked me to REMOVE my GOOGLE REVIEW, my 100% honest account of how they sold our trade without the proper NYS Gifting form because it was illegal. My negative review brings their stats down and calls them out on their deceptive sales practices! From what I understand after the past two months of doing my research, Google Reviews are pretty damn important for a car dealership. DID YOU KNOW: Dealerships can request your google reviews to be taken down and you will never know unless you go incognito! Since Ryan knows how to manipulate the Google reviews process, and KNOWS a "Local Guide Review" takes Relevance, he has "local guides" put these "great reviews" out there to override the negatives. How "real" are these local guide reviews, Google? Does the Dealership CREATE these factious profiles just to override negative reviews? Hummmmm? Why does this dealer has a review rating of 4.3 on Google, but less that 3.4 on DealerRater and less than 1.9 on Yelp? THANK YOU YELP for allowing us to tell our story without being manipulated by the dealership to take it down! Negative reviews tell you the true story! Positive reviews just make the dealership look good and now after doing 2 months of research, I have learned can be easily manipulated. DON'T BE FOOLS. Read the NEGATIVE reviews. Clearly these guys (mostly all male dealership-stereotypical car dealership), are experts at the ole "BAIT & SWITCH and in my opinion, Ryan should just teach classes in this because he's the GM ringleader expert! There are only a few women that work at this dealership; one that answers the phone and another who responds to reviews. Why are these positions not given to a man?? I'll let you think about that one for a bit. SITUATION: We traded 2 vehicles in for 2 new vehicles. My first new car purchase (no lease) at 57 years old and I deserved it after raising 4 children and working a high stress job, even holding 3 jobs during my children's early ages while pregnant. They took trades, didn't get the required gifting form for one of the vehicles and the story has been a 2 month NIGHTMARE! I'm a pit bull and will fight to the end so I am in for the long haul and will try my hardest to get Gettel Toyota of Bradenton held accountable for their deceptive business practices. I flew from NY to FL after the trade was restructured and they took a $1,500 payment as a deposit. Gettel knew I was coming but illegally sold the trade to a third party. When I arrived at the dealership, they had me sign the proper cash deposit Gifting Form, then isolated me in the office, had another manager come in, to tell me they sold my trade and they would get me a rental car to drive home. WOW again! THEN ON TOP OF IT, they pulled me into another office with Yarel (who was really nice by the way) and tried to get me to sign my life away and give me pennies. I REFUSED and left back home to NY w/paperwork in hand after crying at the dealership for hours trying to figure out my next move (I was supposed to be driving home at this point). If you value your money & especially your time, GO ELSEWHERE to get your Toyota. If you like playing games (hope you're great cuz these guys are experts), sitting in a dealership for days, then by all means go to Gettel Toyota of Bradenton. I would have loved to leave a great review but the amount of mistakes that STILL keep occurring is unfathomable, after being ghosted and referred to their attorney? After spending $125,000 all in, I need to be honest for you hard working Floridians who are getting ripped off. My sales guy Mick - TOP NOTCH and so was Sebastian! Rey, moved from Sales to Finance; sweet kid made to stay past 12am; Jon threw him to the wolves instead of mentoring the poor kid! Let's be honest because Gettel Management and Dealership as a whole is NOT. Sales guys are supposed to make you feel all warm and fuzzy! How do you think (according to Jon Cruz), this dealership sells over 300 cars per month (or between 10-15 cars per DAY)??? Fast talkers. They will do whatever to sell you a vehicle! Period. WHAT CAN WE DO TO GET YOU INTO THIS CAR TODAY? The operational end at Gettel Toyota of Bradenton is a complete disastrous failure and should be closed immediately for full and proper training in the back end. Period. Who doesn't feel great after getting a new car? Unfortunately, me! It has been 50 days of aggravation but DMV will hold them accountable. BUYER BEWARE and heed my warning. Take your business elsewhere.

We walked around for a half hour and not a soul was helpful at all. The half the cars did not have…read morea price on them and most of the cars were overpriced.

I just got back to Los Angeles after flying out to see a car at Classic Cars of Sarasota…read more I wanted to thank Paul Meegan for his professional assistance in helping me make an informed decision. He provided information I needed about the car, helped get the car to a mechanic for an inspection, and came in at a special hour so that I could see the vehicle. My experience was great and made the process enjoyable.

I just picked up my brand new Mazda CX 30 and I love it! It is the second car that I have purchased…read morefrom Mazda of Port Charlotte and the second wonderful sales experience I had working with Rich Walsh. My advice is if you are looking for a new Mazda run! Don't walk to Mazda of Port Charlotte, and ask for Rich Walsh. You better run fast because Rich is very busy because he is the best. The entire staff was helpful, friendly and seemed just as excited as I was about my new car purchase. Thanks again Mazda of Port Charlotte and Rich Walsh. Roxanne Pareti, Rotonda West

If negative stars were an option, I'd rate negative 5. Not…read moreonly is the condition equally higher than market condition, the fact the employee stated so is an example of covering there backside . As stated, they offered more than $7k, and had sold a similar year model for $12k. I was offered $5k in person at another local dealer after inspection. So, if they were truthful at Port Charlotte Mazda, they want to rip off people on out right buying cars or most likelt trade ins as well. THEIR LIE ON THE REPLY FURTHER HIGH LIGHTS MY COMMENT THAT I WOULD NEVER RECOMMEND DOING BUSINESS WITH THEIR UNSCRUPULOUS SALES DEPARTMENT!

Took my car and my daughters car most recently work was completed in a timely manner and the…read morepricing for both was reasonable would definitely use them again

Honest and fair priced. Each time I have been there for different reasons, the issue has turned out…read moreto be minor, even though I was sure it was going to be a major issue. They're very professional, explain things simply and it's easy to have confidence in them.