This listing is an alternative account for the Central Jersey Veterinary Clinic, which has much less favorable reviews than this one. I'm willing to give Dr. Goldsmith some leeway for the fact that I showed up on a day when a staff member unexpectedly called out, and they were slammed and extremely behind as a result. Even with that, however, there were a number of inexcusable problems with my visit (and even he admitted that when I spoke to him on the phone later that evening).
The biggest concern I had was the fact that they did an extreme nail-trimming on my dog's claws that went quite far back into the quick. They applied coagulating powder at the office, but her nails bled through the styptic and we were left with a gory nightmare in her car carrier, the lobby of our building, our apartment foyer, our bathroom floor... I was really surprised that they didn't bandage her foot at all given how much they removed.
We also had issues with proper respect and communication at all levels of the clinic. The front desk phone operators are warm and pleasant, but the vet tech was aggressively rude with my husband and his coworkers and acted like I didn't exist. I had to leave for a doctor appointment before they were done with the dog, and Dr. Goldsmith claimed that the reason the clinic didn't inform me that my dog was ready for pickup was that he'd heard me say that I was going to call when I was done. That doesn't make any sense to me. Why wouldn't I just check my voicemails, even if I was going for a long appointment? He also made some very disrespectful assumptions about me over my hesitance to give oral antibiotics to my very old dog with a very sensitive tummy.
In the end, when I asked Dr. Goldsmith how he was going to make this right, he allowed the question to hang in empty space with no reply. If he'd knocked literally anything off my bill for my trouble, I might have considered coming back, but he clearly is interested in the money he can get for the work he's already done, and not in building a relationship with a new customer.
One extra star, because at least my dog's still alive. read more