I will never deal with them again. They charged unauthorized card. I was told I would be given refund which never happened still waiting. And made it impossible to end my account with them. I keep getting transferred with no help, online or over the phone. I used them for two of my pets. The doctors and staff are great but the financial department are crooks. read more

I usually don't like writing these reviews, especially during such a tiring time as COVID, but I felt it was necessary since it's been the second confrontation my family has experienced in the past two weeks. Today, my parents had an appointment for our dogs vaccine shot, and we're told that we weren't on the schedule. And come to find out, something probably had happened that someone had canceled the appointment from THEIR end. Mistakes happen, but instead of taking responsibility for it, the two people at the front desk lied and shifted the blame to us, first claiming that we had the wrong date ( was then refuted by a confirmation from Banfield) and then claiming yet again that someone from our family had called to cancel the appointment. Do they really think We can't find out through caller I.D? And instead of one person lying, we have two people backing up the lie. (Yes you Isabella and Carlissa) I can not condone an establishment that would purposely shift blame on their customers to cover their ass instead of reaching a mutual understanding over an issue. The only saving grace is vet techs I've met previously who were wonderful, and a person named Maria who graciously took responsibility for the two girls during my call. This easily could have been prevented with some common decency, but yet both sides have wasted time and energy addressing this issue. read more

THERE HAS TO BE A POSSIBILITY TO GIVE ABSOLUTELY NO STARS BECAUSE THIS PLACE IS HORRENDOUS!!! I got my dog in july... it was a Friday and he had been moved around a bit that he wasn't eating anything but greenies.. he ended up with horrible diarrhea. They are open on sunday and I felt so bad for him that I ended up taking him there .. I was so concerned and they come at you with this wellness plan and at the moment I thought it would be best for him so I did it.. went for his shots and dr mohammed JABBED the needle into him there was no compassion or care.. that night I couldn't come near him he cried with every movement and touch.. I was literally watching him in tears all night because I was so worried..the next day his eye is swollen shut I run back and he takes him in the back and tells me he has an ulcer. give me meds and they set up a follow up.. I went back for the follow up as scheduled and he starts yelling at me because I didn't go back in a week.. I told him I came back when HIS office scheduled me so its not my fault that his staff are incompetent.. he says they have to redo the stain test to see if his eye is ok.. this is the part where I believe he actually did nothing.. the first time they took him back and then brought him to me and made me wait like a half hour 40 min.. the second time he brought him to me and since I was in a rush after 5 or 10 min I walked out of the room to ask and he was like he's fine he's fine you can leave.. I left for vacation two days later and had given to my friend to care for.. the day I was leaving he calls me in a panic that my dogs eye is swollen shut and not opening.. he takes him to the Secaucus office and guess what sure enough he still had an ulcer. ended up with 2 weeks of treatment and an additional 200 bucks for meds and serums they had to make out of his blood. I come home to find his eye double in size and with a huge white cloud over it as if he had cataract. my dog is a year old. I freak out and call my cousins friend who is an AMAZING vet but an hour away from me.. he took my call at 10 pm and I went to see him the next day.. thank god his cornea was healed and what I was seeing was scar tissue. The comment I made earlier about the test being funny is because when I went to this vet he did the stain test in front of me and checked him in front of me and told me what he saw immediately.. there was no half hour waiting on results.. I called to try to get out of this plan and they want me to pay an additional 600 bucks to get out of it.. I have been paying 79 each month since july.. the person that called me was trying with every ounce of her to find a reason to blame me so that there is no reason to let me go.. first she was like I see u went to Secaucus Sept 4th.. she was like that is a long time between the 20th when you came anything could have happened.. no that was like the 3rd follow up.. I was told no ulcer on the 20th and he had an ulcer on the 23rd. then she was like u didn't give him the whole dose of antibiotics.. ok so maybe I gave him 9 days not 10 .. at the end of the day the point of all this is to make people aware of what they may be getting into .. PLEASE PLEASE PLEASE think a million times over before you put your pets life in their hands.. there is no discount.. they charge you for everything.. every test every medication.. so not worth it.. Im stuck but thankfully the only banfield with more that 2 stars is not terribly far and I have called them to make an appointment as my dog now is a year and half and still not fixed. So far I spoke to Nathan and he was really cool on the phone and totally understood and set me up for a consultation to meet the dr. I'm hoping the rest of my experience with them is the same as this phone call. read more

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First I want to say this place is AMAZING! I've had dogs my whole life and have visit a few different vets and this one takes the cake. I was greeted with warm smiles and my dog and I were put to ease immediately. DR. Singh was our veterinarian and he truly is THE BEST !! He was so gentle with my dog and so knowledgeable. I can't imagine going anywhere else because of him!! Dr. Singh's assistant Kristina and him make the most perfect team. I trusted my dog completely in their hands. I feel blessed I took the chance on ban field and I'm never looking back!!! Thank you Dr. Singh for taking amazing care of my dog. read more

Our elder dog encountered a sudden decline which caused her the inability to walk. We made the heart wrenching decision to have her put down. I used this facility previously for my cat and had a positive experience. The morning of they met us at the car with a pet stretcher and brought us in through the back of the store to the exam room. Discretion being of the upmost importance. Dr. Evanowski and Tech Darlene met us in there. Emotional does not begin to tell of that morning but they offered us so much care, love to us and our dog Glory. Words cannot express how much we appreciated all of it. About a week later we received a sympathy card signed by the entire staff with the most heartfelt words. We miss our Glory everyday and are so glad got so much love from her family and Dr. Evanowski and Darlene before she crossed the Rainbow bridge. Thank you. ** We reside in Metuchen, NJ read more

This is a great place but NEVER, EVER use Dr. Mohammed. Make sure you ask to not have him and if you do try to change right away. Honestly he should not be working there... He is clearly there simply to collect a check. Has absolutely no respect or compassion for animals. Nor for the pet owners as he shows disrespect, and just wants to get his day over with. Each time we went with our puppy he had a great experience even when he needed a shot. The techs are friendly and everyone does a great job trying to cater to your needs. Here comes Dr. Mohammed, and our puppy was crying and yelping all day. He jabbed it in with absolutely no care and he was in pain for the rest of the day and night. He acts very stuck up and has a big ego. Needs a reality check, other than him Banfield edison is a great place with vets who do care such as Singh and others, null Dr. Mohammed... never again.... read more

I switched to this vet thinking I would get could care for my dog. At this point I am mortified just like the others who have rated this place. I called to say I did not get my receipt. They still have not mailed it to me. They are loaded with lame excuses. I will never use Mohammed again as he jabbed injections into my poor little 13 year old poodle. He cried and limped all night. He needs a teeth cleaning and I am afraid to leave him there. I don't know what to do at this point. read more

Woke up to my 5yr old pug dragging her legs & in pain. My niece quickly reminded me that the new Petsmart had a Pet Hospital inside. Open on Sundays.. This was great news. A quick, kind phone call later we rushed in. Greeted by professional & friendly staff they attended to our pugs needs quickly & so thoughtfully. Tegan especially a very nice woman gave us valuable advice. The actual veterinarian although I forget her name was so attentive & answered all of our questions! To put the cherry on top they had a free office visit coupon at the front register which they let us use. Amber our pup is on her way to a speedy recovery! I recommend this place to any & everyone!!! read more

Banfield Pet Hospital - Clean new offices - Veterinarians Near Me - Edison, New Jersey

the worst place to bring your dog! Don't waste your money!!! better off going to a different vet. They charge to restrain your dog, like what dog is going to give you his paw and let you draw his blood. ridiculous! read more

I always read stories about people having these amazing vets and I have my prior dog for 15 years. Never have I received such good service. I used to go to banfield in woodbridge and the service was good. But the service at this location is actually outstanding. From the employees who check you in, to the vet tech to the dr - especially dr Evanowski is super wonderful. She takes time to throughly explain everything and really get to know my Max. They are all friendly and knowledgeable and I feel like they really have my puppy's best interest. They even call the day after my dog got a shot to ask how he was doing. I would highly recommend. read more

One of or the newest Banfield Pet Hospitals located within a Petsmart store. And because of that, I find that it's easier to make same day or last minute appointments here. Very helpful when your pet has something like an ear infection and needs immediate attention. Been here twice and the vet on staff is super young. The first time I came here, my dog was excessively licking her paw which caused me some alarm. The vet seemed nervous and unsure which caused me to be nervous as well. Not good!! Regardless, she gave me some prescription spray and told me to get a cone. Done and done. Not a horrible first experience but not a reassuring one. 2nd visit about half a year later I'm back here because my dog has an ear infection. Was able to get a same day appointment at this location after calling about 3 northern NJ ones first with no luck. A lot of waiting happens when you come to these establishments. There's one doctor and like 3-4 rooms so you better bring some reading material or have some games to play on your phone! Lol! Dr. Scholz was here and she's wonderful! Super sweet and knows what she's doing. Definitely left this appointment feeling better than last time (aside from the lighter wallet). However!!!!! Make sure they do everything you paid for!! I paid for her AG expression and it was good that I made a comment about it because the vet assistant forgot! For this visit, even with the Wellness Plan, there are a lot of things not covered such as medications, anal gland expression, and ear cleaning. This location is kept fairly clean. There was staff not doing anything when they could be sweeping the dog fur off the floor. (Just a suggestion) read more

We have brought our dog, Coco, to this location for 11 years. Never in all that time have we had anything bad to say about our treatment from the office staff or doctors. Coco may not have loved going to the vet's office, but the staff was always welcoming and kind to her. Sadly, we had to put down Coco in March and the empathy and support from the staff was comforting to us and the care given to Coco in her final minutes was done with humanity and dignity. Thank you. read more

I brought my Belgian Mal to Banfield in Edison I have never been to this establishment. Brought my dog in for injured paw/toe. First doctor gave some antibiotic topical ointment and also told me that I could let her run on it I said she's been limping and she holds her foot up and he looked at her and he said she standing now she's fine. long and behold her paw got worse I had to go back in again and I didn't feel the DX was correct -they said if it was a different diagnoses they would not charge me an office visit-but of course they charged ofc visit & prescribed new meds & said don't let her run on it - no kidding - i left after a long awaited visit & get a call back saying she was prescribed the wrong dosage of Simplicef (400mg) thank God I didn't give to my dog - I paid the bill the first time and I was taxed naturally and when I returned the medication to get the right number of pills/the right dosage they taxed me again and I brought it to their attention and I was told that's just the way the system is. I responded your double dipping because when you refunded me the original price you didn't refund me the tax that you taxed me the first time and now you're taxing me again- essentially to top off the experience you're double dipping taxes - in the future I will return all of the items and they will have to give me the tax amount back as well and let them ring everything up all over again. The only good thing about this visit was the Vet Tech Geo that I met -she was amazing supportive in every way she is working way below her status. I will not be returning to this establishment. read more

Friday Aug 6, 2021 I called Banfield Hospital Edison NJ because my dog had a run with a ground hog. He was fighting the ground hog, biting it many times. I called Banfield and asked if my dog could get sick from biting the ground hog. I was put on hold while the receptionist spoke with Vet. She came back on the phone and said your dog needs a rabies booster shot right away. I asked can I come in she said the only opening we have is Monday Aug 9. I said isn't that dangerous waiting so long. She said the only reason that's available is someone cancelled. She told me to call Animal control. Animal control told me to call my Vet. I have been with Banfield for 6 years. I called the main office on Aug 6, and was told my complaint would be directed to the area manager. On Aug 10, I called the main office once again and was told to email Customer care about my complaint's and I would get a call. Today is Monday Aug16, 2021. I see the Edison Banfield called my phone. I find this to be really funny because 10 days ago, I called them for help with my dog and was told to call another Banfield or go somewhere else, we have no appointments available. We don't handle emergencies. All my pet needed was a rabies shot. I have now come full circle. Now I should return the call to the Edison Banfield location and be told this is Company policy. Run around Why isn't the area manager calling? I'll tell you why. I call them out . I am now labeled the customer who complains. For anyone who is thinking about signing up with Banfield Hospital do your homework , ask questions, read your contract and see if there is any reason you can quit without penalties, ask if you will have any contact with the Vet and read all their reviews before you sign up. Remember...If you sign up with their Wellness contract and decide you are not happy with the service, you will have to pay the entire year. Believe me , if you have a problem with their service there is no one to help you. read more

I've had several encounters with this location in the last six months. The first was with my adult daughter's twelve year old cat with a suspected UTI. At first visit, only urinalysis was done to verify UTI - no meds given. A call the next day from the doc requested to do a culture on the urine with a result promised in 24 hours. Permission given for culture but no results provided for over 100 hours (5 days) - doctor admitted being off for several days and didn't consider having another doctor check results and prescribe needed meds. There was minimal follow-up and daughter took cat to a different location for further treatment. After a lengthy complaint process, Dr. Z reached out and agreed there were inconsistencies in the cat's care but asked that I give a "second chance" and let him see my special needs kitten for his next wellness visit. I had an 8:15 drop off time for the kitten. I always have a printout of precautions to be taken due to his condition and I verbally let staff know as well. This day, as he was stressed, he had urinated in his carrier, so I let them know that as well. I was told I could "go" since Dr. Z had not arrived yet. After two hours, I had not yet heard from either doctor or staff about kitten. I went in to check and he had not even been seen as of then. I asked for my kitten back, to take him home, and staff stalled multiple times. Finally after I raised my voice and demanded my cat be returned to me, they reluctantly returned him and I left the store. His carrier bottom was soaked and my kitten was balled up into a tight knot with face hidden. I thought he might be dead as I got no response. Once in the car and I was able to reach in and touch him, he cautiously lifted his head - thankfully alive. But he was left to sit in his own urine for over two hours, and I must assume without human contact or being watched and likely somewhere "near" the large dogs that were coming and going during that time. The poor thing was traumatized. Once cleaned up at home, he spent the day hiding from everyone. This Banfield location fails to show a consistency in care and consideration to both its furry and human clientele. Follow up is nearly non-existent. An opportunity to prove they were "better" than a previous experience was a complete failure. Banfield CEO Brian Garish takes no responsibility for the actions of his chain of so-called vet clinics/hospitals. Complaining to anyone along the chain of command falls apparently on deaf ears. If you love and value your companion animals - take them elsewhere - but definitely not here. read more

My dogs skin seemed irritated. Asked to book an appointment. They said they were busy and said I could leave him for a bit so the doctor could see him and they would call me once he was seen, to pick him up. 6 hours had passed and I called and they had forgotten to see him, give him food/water or even take him out to pee. they tried to make it up to me by giving me flea medicine for free. read more

Fking terrible. The doc took a look at my dog's eyes literally for 5 sec and told us to use antibiotics. Did so for 4 days. My dog's condition got worse and he couldnt even open his eyes. Called benfield to see a vet as soon as possible. Refused to do so because they are too busy. WTF? Went to another animal hospital, and the vet there tested my dog's eyes very carefully.. Guess what. My dog's eyes were not even infected. My dog was actually suffering from allergies, and antibiotics worsened his condition. The new vet told us to use medicine for allergies, and my dog's condition got better right away.. DO NOT GO HERE. FULL OF FAKE "VETS" WHO CARE ONLY ABOUT MONEY. DONT EVEN GIVE A SHIT EVEN IF I TELL THEM IT'S EMERGERNCY. I guess thats how corporate hospitals are supposed to work. read more

I have been coming here since it opened some 4 or so years ago. We have never had a bad experience here with any of the doctors. The newest one is Dr. Evanowski. We had our dog's teeth cleaned, and she took as much time as we needed to understand all the matters going on with our aging dog. She even remembered to change the anastetic to one more compatable to our dog's system, thanks to the notes left by the preceding doctor from last year. She was gracious, and sat with us until we completely understand treatments going to be needed in the future and why. The staff is always friendly as well, be it in person, or over the phone. Since reviews are usually negative, I wanted to post something positive- the place wouldn't be open if everything here was bad. read more

The worst staff! I took off from work early to bring my dog to the vet and was 10 mins late due to traffic (45 mins drive). The lady upfront at first was extremely rude saying that I was VERY late, later came out and said that there was no way that the vet could see my dog. I was only 10 mins late and the woman argued that I was 15 mins late. I requested that the vet just see my dogs eye since there was something that was concerning me. She flat out refused and suggested I go elsewhere. Will definitely never go back there again! read more

I would prefer giving this Pet Hospital a 0 review. I brought my Bichon to Banfield in Edison. My dog was in extensive pain and dragging his back legs. Dr. Gurkaranveer Singh told me my dog had arthritis and prescribed arthritis medication. My dog got progressive worse and showed not one sign of relief. After speaking to many local vets they said my dog did not have arthritis and to see a veterinary neurologist. I took my dog to Red Bank Vet Hospital and he was diagnosed with a degenerative disc disease and multiple minor / moderate herniated discs. Dr. Singh was not even close with his diagnosis and if he did not know what was wrong with my dog should have recommended the vet neurologist. Due to Dr. Singh incompetent procedures, my dog was treated soon enough, my dog got worse and was laid to rest. I totally blame Dr. Singh and I will continue to fight for my dog, my best friend, my family member. I will proceed with court and hope that Dr. Singh gets exactly what he deserves as an imcompetent vet. read more

Absolute worst experience ever. I didn't even want to give a star. As a long time pet owner, I've come to understand that at some point in time, an animal knows when it is time to pass. And as the owner, we have an obligation to allow for the easy passing of an eternally loved animal, not to subject it to testing and procedures that cause more harm and distress than good. Today (7/17/17) my family and I made the difficult decision that we did not want our poor 20 year old cat to suffer anymore. He had just gotten to the point of barely being able to walk - his back legs were almost dragging as he limped down the hallway, he had a large abscess on his side, and overall his quality of life was degrading, simply because of his age. We knew it was time for him to rest in peace. We made the appointment with Banfield Animal Hospital, called up and requested a euthanasia appointment for our elderly cat. Upon arrival we were checked in and brought into the examination room, letting our cat out on the table, laying a blanket down for him to relax, and sat there. Petting him, comforting him, letting him know everything was going to be okay. The nurse first walks in, checks us in, weighs him, tells us how handsome he is, lightening the mood for our mourning family. She then leaves saying she will be in with a doctor shortly. This is where everything turns south. Dr. Mohammed comes in and starts an examination. To my disbelief, he was very rough with our old cat. He did not seem to care for his well being. We had mentioned he was having a very difficult time walking, and yet he continues to pull on his hind legs, and even forced him to stand on them. He was very rough around the abscess, prodding sharply at the spot. Once he got the thermometer out for a rectal temperature, I stopped the procedure. I immediately knew that if the Vet did that, my cat would be in more distress than he was already in. When I stopped the procedure, I told him that we were here for a euthanasia, not a check up. This vet had no intention of peacefully euthanizing my animal. He claimed, "I thought you were here for me to help you." At this age, our cat had lived a fantastic, relaxing, long life. There was no "helping" him anymore. When I retaliated and started saying we were here for a euthanasia, he further stated,"There are plenty of cold hearted vets out there that would happily kill your cat, I am not one of them." Vertbatim. This sentence alone made me lose it. How does a "professional" allow himself to talk that way to a patient? Who is this man to decide if it is time for OUR cat to pass on. It's not as though we were expecting an easy way out for our cat. Surgery at his age would kill him, he would never wake up from the anesthesia. Even if he were to survive, the recovery period, again at his age of 20, would last a very long time. He would suffer. He would be miserable. I would never wish that upon my animals (I have 4 other cats). My family was devastated that this man was accusing us of wanting to kill a healthy animal that was supposedly treatable (which my poor cat is not.) His demeanor, the way he was speaking to us, everything about him was rude. He had no respect for my animal, myself, or my family. Dr. Mohammed, if you're reading this, I hope you feel ashamed of yourself. You clearly care NOTHING for animals and I hope sooner or later someone higher up realizes and releases you of your duties. You are NOT fit to be a veterinarian. If you can't have the compassion to euthanize a clearly distressed animal that is that old, you do NOT belong in the field. My family placed our cat back in our cage and left in rage, sadness, and anger. We had just been told by Dr. Mohammed, after a whole day of preparing for our cats passing (our appointment was at 4pm), that he did not see my cat fit to be euthanized. Making a call that utterly crushed our family. We had to go back home to watch my cat die in our house, because some snotty Dr who wanted our money told us he would want to perform surgery instead. This was the last time I will ever set foot in Banfield, and sadly, the Petco it resides in. Dr. Mohammad, you brought so much emotional distress to my family today. I hope you're happy. For anyone reading this, this is my only warning. DO NOT USE THIS ANIMAL HOSPITAL. The only thing this place cares about is making it's money. They have no compassion for animals. They have no compassion for animal owners. I am still appalled at the way we were treated today. I hope this helps someone else by stopping them from going to this dreadful place. read more

awesome staff and the doctors are great. they treat my doggies with love.