As returning customers, my expectations were high, but unfortunately, the service and treatment we…read morereceived from Andrea were far below what should be expected, particularly given that we paid for this event. From the moment we arrived, I was met with an unprofessional and combative attitude by her. I was simply trying to communicate the setup preferences I had in mind, but instead of receiving assistance or understanding, I encountered resistance and rudeness in EVERY ASPECT. Her dismissive responses to my requests was not only frustrating, but also surprising given that we had previously used this venue and had a positive experience. Throughout the event, everyone noticed a lack of courtesy and professionalism. At one point, it was mentioned that she was overheard saying she "didn't have time for this" while speaking with a coworker, which left me feeling completely disregarded as a paying guest. She requested to no longer be the host and lifeguard instead. Thankfully this was the better option because she was extremely rude and uncooperative. I understand that hosting events can be challenging, but it is no excuse for treating customers in such a disrespectful manner. As someone who has paid for a service, I expect to be treated with respect and professionalism, especially during an event as important as a birthday celebration. Unfortunately, this experience has left a negative impression, and I am deeply disappointed by the way the situation was handled. Our relationship with Safe-T swim is now severed. I hope that they take this feedback into consideration, as no guest should ever have to feel belittled or dismissed, particularly when paying for a service. I do want to add that Hailey who was the host was remarkable and tried her best to make things better. She was lovely and is not apart of this review.

Everyone so friendly and patient! Made us feel very comfortable and welcome. We can't wait to keep…read moregoing for lessons and to grow more comfortable as swimmers. Class was fairly small for mommy and me. Two instructors both super nice. We can't wait to keep going!

Lifeguard LI worked out party recently. The lifeguards were professional, attentive and allowed my…read morewife and I the ability to enjoy our party without having to worry about watching the pool. Will be using them again next summer.

From the owner: Welcome to Lifeguard LI Swim School, where we believe swimming should be fun, but also recognize…read morethat it is one of the most important lifesavings skills you must learn. We provide swim lessons in Roslyn, NY. Each lesson is geared towards your child's swim level and needs. We teach according to an award winning curriculum that pairs fun with technique to create a perfect learning experience. Our instructors are some of the highest qualified in the industry. All instructors are WSI certified and come with at least 2 years of teaching experience.​

Not quite sure why the reviews are so bad! I have had nothing but a pleasant experience. Zara was…read morethe best most attentive trainer. When she found another opportunity and knew she wouldn't be able to work with my daughter anymore, she gave us ample notice and really made the most of their last sessions together. I was able to work with the staff and find another suitable teacher Josandio that Alaiah had worked with in the past during another substitute session. The fact that it is open enrollment and doesn't follow the school year or semesters is amazing - so I don't have to constantly worry about re enrollment or competing for a time slot as was the case with other swim schools. I am a huge fan of the app! And I love that they use these water proof charts to stay on task. I know that my daughter is progressing with every class because I can actually track the areas on my phone . The things that my daughter needs to improve in- I can work on those areas with her at home. Facility is always clean. I love the double sided mirrors so I can watch my daughter without her being distracted.

I'm an adult with a disability and I received swim lessons at Saf-T-Swim for almost 2 years.  The…read morereasons I stayed as long as I did were: Gia (swim instructor), Anesehia (swim instructor), and Elizabeth (front desk).  Gia and Anesehia were both amazing and Anesehia, in particular, who I worked with after Gia left was such a warm, friendly, and encouraging instructor to work with that if I could have just paid her directly, I would have.  Unfortunately about 6 months into getting lessons, I started having billing issues and make-up class issues with Saf-T-Swim.  There were times when my card was charged even though I'd notified them in advance of a date I wouldn't be able to attend a class.  There were also times when I had to miss a previously scheduled class due to my disability and I was having difficulties, like others have noted in their reviews, getting make-up classes scheduled.  Every time I called the Saf-T-Swim main customer service line to try to address these issues, I was met with dismissive and apathetic customer service reps.  Then on two occasions, my card was hacked and unauthorized charges were on my card (with the second occasion only Saf-T-Swim had that card information).   I was going to stop lessons with Saf-T-Swim then, but Elizabeth (front desk) offered a resolution so that I didn't have to drop my enrollment.  I would write down the dates I knew in advance that I wasn't going to be able to attend classes and she would put it into the system to prevent the charge, I was able to pay with cash and take my credit card off file (and when I did that, the unauthorized charges suddenly stopped), and any make-up that I couldn't get scheduled would be credited into the next month's tuition.  To me, this is an example of stellar customer service and I stayed for another year and a half getting lessons at Saf-T-Swim because of that customer service from Elizabeth.  But alas, Saf-T-Swim is going to be Saf-T-Swim, a business with poor customer service.  When Elizabeth was no longer at the front desk, someone else undid the resolution she had put in place and I was essentially told that whether I was cancelling a previously scheduled class because of my disability or the previously scheduled class was being cancelled by Saf-T-Swim (because Saf-T-Swim also cancelled a number of classes I'd already paid for during my 2 years there), it was up to me to figure out a make-up solution or just lose my money.  Instead, I went with a third option and stopped getting lessons from them.  While the swim instructors here are wonderful, there are too many cons with this place to recommend it.   Cons: billing issues that include refusing to refund when they've made a billing error, make-up policy (which is essentially a money scam), lack of transparency in their business practices, poor customer service, failure to honor resolutions, and unclean location.

Half of machines are always broken for months on end. Never fixes them despite complaintsread more

WTF! No paper towels for over 3 days ,now no hot water to take a shower for or wash hands for…read moreseveral days and the place is filthy...Planet Fitness...her I come!....no explanations why things are the way they are. DONT JOIN THIS GYM