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Commack, NY

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Goldfish Swim School - Commack

5.0 (1 review)
Closed • 8:30 am - 12:30 pm
Updated 2 weeks ago

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8 months ago

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Saf-T-Swim of Commack

Saf-T-Swim of Commack

3.0(24 reviews)
0.1 mi

I enrolled my son for swimming lessons and I was afraid given the reviews but so far we like it…read morehere. It is pricey but in only 3 lessons I see a big difference. He's taken swimming classes before so he is pretty comfortable in water. I was afraid of how he would react not being able to see me through the one way mirror but he took his instructors hand and never looked back. I think the one on one experience worked best for him. He looks forward to swim class every week! Hoping it continues this way. The facility is spacious, changing rooms and bathrooms are roomy and kept clean. They have two changing tables for infants. For the most part the staff is to themselves but someone is always around to answer questions or assist. It's a great quiet space for parents watching their kids. The only reason I didn't give it 5 stars is because they could work on the drying stations. Perhaps add a swimsuit water extracting machine and some small blowdryers for the winter months.

Front desk staff and instructions are amazing…read more This review is based on the complete incompetence and one of the most disorganized companies I have ever delt with. From their inability to properly maintain communication they send to parents and the disconnect from their booking system to staff onsite, as a parent it continues to be an absolute nightmare dealing with them. I would say we are the only ones but there were numerous weeks that went by when we were in class waiting that we could hear another group of parents being told there was a "mix up". Same excuses over and over. We wish there was another location and different swim school. But eventually we will look for another location and don't want to disturb our kid lessons. Once again, instructors are great, and front desk staff unfortunately have to deal with upset parents because of the awful way the manager and corporate run this place.

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Saf-T-Swim of Commack
Saf-T-Swim of Commack
Saf-T-Swim of Commack

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Saf T Swim

Saf T Swim

2.2(19 reviews)
5.6 mi

Not quite sure why the reviews are so bad! I have had nothing but a pleasant experience. Zara was…read morethe best most attentive trainer. When she found another opportunity and knew she wouldn't be able to work with my daughter anymore, she gave us ample notice and really made the most of their last sessions together. I was able to work with the staff and find another suitable teacher Josandio that Alaiah had worked with in the past during another substitute session. The fact that it is open enrollment and doesn't follow the school year or semesters is amazing - so I don't have to constantly worry about re enrollment or competing for a time slot as was the case with other swim schools. I am a huge fan of the app! And I love that they use these water proof charts to stay on task. I know that my daughter is progressing with every class because I can actually track the areas on my phone . The things that my daughter needs to improve in- I can work on those areas with her at home. Facility is always clean. I love the double sided mirrors so I can watch my daughter without her being distracted.

I'm an adult with a disability and I received swim lessons at Saf-T-Swim for almost 2 years.  The…read morereasons I stayed as long as I did were: Gia (swim instructor), Anesehia (swim instructor), and Elizabeth (front desk).  Gia and Anesehia were both amazing and Anesehia, in particular, who I worked with after Gia left was such a warm, friendly, and encouraging instructor to work with that if I could have just paid her directly, I would have.  Unfortunately about 6 months into getting lessons, I started having billing issues and make-up class issues with Saf-T-Swim.  There were times when my card was charged even though I'd notified them in advance of a date I wouldn't be able to attend a class.  There were also times when I had to miss a previously scheduled class due to my disability and I was having difficulties, like others have noted in their reviews, getting make-up classes scheduled.  Every time I called the Saf-T-Swim main customer service line to try to address these issues, I was met with dismissive and apathetic customer service reps.  Then on two occasions, my card was hacked and unauthorized charges were on my card (with the second occasion only Saf-T-Swim had that card information).   I was going to stop lessons with Saf-T-Swim then, but Elizabeth (front desk) offered a resolution so that I didn't have to drop my enrollment.  I would write down the dates I knew in advance that I wasn't going to be able to attend classes and she would put it into the system to prevent the charge, I was able to pay with cash and take my credit card off file (and when I did that, the unauthorized charges suddenly stopped), and any make-up that I couldn't get scheduled would be credited into the next month's tuition.  To me, this is an example of stellar customer service and I stayed for another year and a half getting lessons at Saf-T-Swim because of that customer service from Elizabeth.  But alas, Saf-T-Swim is going to be Saf-T-Swim, a business with poor customer service.  When Elizabeth was no longer at the front desk, someone else undid the resolution she had put in place and I was essentially told that whether I was cancelling a previously scheduled class because of my disability or the previously scheduled class was being cancelled by Saf-T-Swim (because Saf-T-Swim also cancelled a number of classes I'd already paid for during my 2 years there), it was up to me to figure out a make-up solution or just lose my money.  Instead, I went with a third option and stopped getting lessons from them.  While the swim instructors here are wonderful, there are too many cons with this place to recommend it.   Cons: billing issues that include refusing to refund when they've made a billing error, make-up policy (which is essentially a money scam), lack of transparency in their business practices, poor customer service, failure to honor resolutions, and unclean location.

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Saf T Swim
Saf T Swim
Saf T Swim

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Goldfish Swim School - Commack - swimminglessons - Updated November 2026

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