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Goldengeneration

5.0 (6 reviews)

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Juke Indoor Soccer Training Facility - The boys

Juke Indoor Soccer Training Facility

4.1(76 reviews)
14.6 km•Chatsworth

Wow!! This facility is top notch. Very clean and organized…read more I had my son drop in during summer camp for half a day. A took him a little while to warm up but the coaches did a great job of making him feel welcome. At pick up, the coaches communicated very well with us regarding what our son worked on and what he needed some more work on. My son is excited to go back and tells us he has lots of fun. We are looking forward additional training at Juke.

I gave you almost two weeks to see if the refund would be processed, but unfortunately, I never…read morereceived it. I also emailed you twice asking for a refund receipt or confirmation, but I never received a response. I have no choice but to work with my credit card company to try to recover my money. I registered my son for your program but never received any information or confirmation, which is why I tried calling. Unfortunately, no one responded to my calls. What really disappointed me was that after I left a Yelp review, you immediately found time to call me. However, instead of first apologizing or trying to resolve the situation, you asked why I left a bad review. You also said that my review wouldn't affect your business. Perhaps that is true, but that isn't the point. The point is how you treat people and communicate with them. I understand that receiving a negative review is frustrating, but I believe the better approach would have been to calmly listen to my concerns and try to resolve the issue. Your tone during the call felt quite cranky and defensive, which made the situation even more disappointing. I hope you can understand that my review was based on my experience and the lack of communication, not because I wanted to harm your business. I simply expected better communication and customer service.

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Juke Indoor Soccer Training Facility - Thanks coach

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Juke Indoor Soccer Training Facility
Juke Indoor Soccer Training Facility

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Goldengeneration - football - Updated October 2026

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