Bought a 4 piece bedroom set from Bob's and paid for the white glove delivery. In the meantime, we…read morehad a king size mattress delivered the day before the furniture arrived. We moved all the old furniture out of the room except the new mattress, which we left on the floor, sitting on the new plastic it was wrapped in. Upon arrival I asked the delivery crew if they needed me to move the mattress or lean it against one of the walls of the room so it would be out of the way. He said not to bother, they'd handle it. I waited downstairs with my wife as they put our furniture together. An hour later they asked me to come up and inspect. We noticed the mattress wasn't in the room and assumed they had moved it. After inspecting we went back downstairs to wait. One of the men approached us and asked us to sign for the job because they were done. We asked about our mattress to which he replied there wasn't one to be delivered. We explained we weren't having one delivered, that it was already here. Where was our brand new mattress? They just looked at us blankly. We explained again, and suddenly a light turned on for one of the men. He suddenly began profusely apologizing. Turns out they took it to the curb in the rain and were going to throw it out. Upon reviewing our security cam footage we could see they took our brand new mattress to their truck where they leaned it against it, one side on the road for 30 min. When they brought it back inside it was covered in dirt, soaked in rain and the new fabric was roughed up. Called Bob's and got a customer service person. Hard to understand them but they were helpful. We've been told it can take up to 72 business hours for someone to return our call and review our claim. We will never do business with this store again. Beware! Avoid their delivery service.

I moved to this area from CT where Bobs is headquartered. They are ubiquitous there. And they are…read morewell known as a seller of very low quality furniture that doesn't last anywhere near as long as it should (think IKEA but cheaper. The sort of stuff you might put in a guest room to never really get used but it looks okay.) I was looking for some cheapo furniture so I went in and was blown away at how expensive they had gotten, either over time or in the transfer from CT to here. When I asked the salesman (who was too overbearing in the way of fully commission-based sales people in stores that don't value their customers or employees) why the furniture was so expensive if it was a discount furniture store as the store is called and as they had traditionally been he told me they weren't a discount store; they were a regular full-priced furniture store. So I'm here to tell you that if you're going to pay full price for furniture, please trust me: this isn't the company to trust. you'll save money and have longer lasting furniture even from a bottom of the barrel place like IKEA, and that isn't saying much.

Shit place with a fancy name. Cheaply constructed items. Will not last. Poor customer service…read more Overpriced

BE WARNED! Raymour and flanigan offers to take away your old mattress if they find one…read moreinfinitesimal stain on it they will not take it was 2yrs old. I wanted to return the new mattress after 5min they will not take it back after spending 15k there they could careless and offered to exchange it for a equal or higher value product. The delivery person told me The sales people don't tell you that we might not take it back they suck (I didn't appreciate that language in front of my wife). PLEASE LOOK AT YELP REVIEWS THE RATING THERE IS 1.3 OF 5 MORE OF THE SAME EXPERIENCE I HAD.

First of the employees were super polite with greeting us upon arriva. Not only did John & Marcelle…read morego above and beyond, they didn't rush us when we looked at a few other option. We left the store with exactly what we wanted and I definitely recommend shopping at this location..THANKS AGAIN Marcelle, John & American Freight

This is the worst business I have been involved with in a long time , the service from the…read morebeginning should have been a red flag. When "issues"started to arise the staff became unresponsive, I will call you back, NEVER happened. Then we got the manager involved and he started to talk over us, blaming everything on the pandemic. No sir you were an awful businessman before Covid, then he began to yell , are you kidding me you don't treat people like this! Terrible service ,terrible people. Stay away the furniture is junk, run don't wAlk! Addendum- if you call the number it doesn't work !! This place is a joke

Excellent Quality products and services. Everyone is always friendly and helpful!! Highly…read morerecommend visiting.

I just moved back home and I really needed to get some essentials .. you know a bed.. a couch…read more.. everything! I was able to get all that with an incredible deal from Mr. Eddie. I was met with great customer service and an amazing selection of furniture. If you are ever in need of the essentials when it comes to furnishings this is your spot! They will have what you need and if they don't they can order it for you. This place has prices that won't be beat by near by competitors. They also have different finance options that help if you have low credit or no credit. They will work with any and all types of customers and have a delivery service as well. Give this place a try if you feel like having new awesome stuff in your place! this place also always has good deals on appliances as well .. check it out!

The mattress is fine but the deal is not. In order to qualify for the 120-day sleep trial return…read morepolicy, you have to buy an expensive protective cover. And then, if you do return the mattress, there is a restocking fee of $250. So your return costs you about $350. They blow by those details so fast at the sales desk, you may not fully comprehend it until later. I believe they are counting on that. They got me. Good for them, but I won't buy there again.

We walked in. We met David. Talked to David. David was very helpful and patient with us. He…read moreexplained things we never really thought about when buying a bed. David gave us a great deal! We left feeling good about our purchase. Couple of days later, the delivery guys came, set it up in fifteen minutes. Done! We're really happy and very comfortable on our new bed, like never before. That's the long and short of it all. I highly recommend this company. The establishment was bright and very spacious, as most furniture stores are; no worries about physical distancing even if there were other people. We were assured that all the displays were sanitized, so we had no reservations about trying out most of the mattresses. Just so happened that my wife and I were the only ones there, so we had David's undivided attention. Really, we never thought to consider all those things that were explained to us. We never felt rushed or that it was hard selling. It was really a friendly discussion based on personal experience. You can tell that he had a passion for it, and that his purpose was to help people find what they needed. All in all, we left feeling that we made a friend and got a really good deal at the same time. I've always thought that a bed was just another piece of furniture, but really, it's an investment in well-being. We saved around $3400 on a Francesca mattress with an adjustable base, and IT IS AWESOME! Thank you, David. Mattress Firm is the way to go, folks!

I stopped in the store with hopes to find a mattress for our guest room. Blake directed me to just…read morewhat I wanted. I walked out of the store in less than an hour-great service, great price. Delivery was set for the next day-communication was great. William and Merlin were here when expected. They were very cautious with walls, carpet, etc. I would highly recommend these people and this store!!

What started as a "let's stop and check out a new mattress" turned into a few weeks process that…read moreresulted in our new mattress. The key to the whole process was our sales rep, Blake S., who was patient and responsive, never pressuring us the least. When our final decision was a brand MW only made available online, we insisted on a process that involved Blake getting the credit he deserved for the sale. And beyond that, since the online order delivery process meant it was not delivered by MW's staff, Blake had it sent to the store, then came to our home to deliver it and handle the setup personally. I am beyond happy we stuck with Blake and the brick and mortar store for this purchase.

Very nice guys helped us including using the study saying what matters it is. I would recommend…read morewith.

IS THERE A ZERO STAR RATING??? FOR ALL STORES FROM HARRISBURG TO FREDERICK THEY ARE CORRUPT in my…read morewhole hearted honest opinion based off of our experience this past...mmm...45ish days. Do you like working with the BBB and Attorney General? Do you like being lied to, scammed, given defective falling apart mattresses only to be bullied when trying to find a solution? So you really want to deal with a place where the head of Customer Service says things like "go ahead and tell HR on me, I don't care" or when a Regional manager gets called out and visually shown his own, personal lie. And his response is "any further correspondence contact (customer service email)". Or if you call Customer Service and speak with someone like Mr. G, or, maybe now, WAS head of Customer Service. You catch him dodging your calls and messages and have to speak with him listening to everyone in the background laughing at you for being a human being. JUST DONT DO IT. I'm hiring an attorney to help with this now, I refuse to let a business wrongfully take thousands of dollars from people and then treat them like crud. Now, it's not about the money. Still about the sleep and pain we're in...the mattress is still the problem here. But it's more the principle now, businesses cannot mistreat people, not hold up their end and run away with their money in the most dishonest ways. 522 claims on BBB and growing. Less than 60 resolved. There are plenty of respectable places to get an affordable mattress. This is NOT one of them. HEED my warning. ABSORB our misery and learn from our regrets. Do not purchase from this place. I can guarantee you'll regret it better than they will hold up any of theirs. BE CAREFUL. AND GET EVERYTHING IN WRITING, WAIT 24 HOURS BEFORE YOU ACTUALLY DO ANY TRANSACTIONS IF YOU DO DECIDED TO PURCHASE A SLU OF NEW PROBLEMS IN YOUR LIFE FROM THIS PLACE.