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    Golden Tree Service

    5.0 (4 reviews)
    Open Open 24 hours

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    Services - Golden Tree Service

    Tree pruning or trimming

    Tree stump removal

    Tree removal

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    Maple Mtn Fireplace

    Maple Mtn Fireplace

    3.3
    (9 reviews)

    I came by Maple Mountain for their grand opening. I am interested in renting a cabin and was…read moresearching for fire places and wood burning stove options. Maple Mountain has great customer service. They had wood-fired pizzas for customers. And they were good. The owner, Matt, showed me around his store front and warehouse. They have about fifty fireplaces and stoves. Matt has worked in fire place installation with his Dad since he was 15. I trust that he will do a professional installation in addition to selling affordable products. Another thing I liked was the smell of the place. They were burning cherry wood. I imagine a cabin in the mnts, snowboarding, coming home to a cherry wood burning stove would be pretty sweet! I definitely recommend checking this place out.

    I usually post positive reviews and rarely negative reviews…read more Main problem: Horrific customer service, major headache to deal with. I do not recommend Maple Mountain Fireplaces. If you want a business that cares for its customer, then this is not the one to use. While all nice people, they were just not concerned about the client. Doug, the sales manager, was overly confident and said things could be done that couldn't. The project was supposed to be a 9-5 job and completed in a day. It took 3 days, and this wasn't entirely because of complications. At least two of the days were due to their own fault. The pre-inspection was shoddy and they blamed it on their phone person, Tori, for not "checking a box". They were completely unprepared at the day of installation. The core cement drill wasn't scheduled at the time of the installation due to their oversight. The process was very stressful, they never had me draw a diagram and at 9:50 AM, 10 minutes prior to show up, Doug was on the phone with me asking for dimensions of the fireplace and asking how I wanted the venting and what sizes, how high, etc. This was crazy 10 minutes prior to installation! I wasn't even home to take measurements, but having this conversation while I was driving home from work. I was originally told I didn't even need to be there when they arrived. Thankfully, I was there to explain (a 2nd time, after the pre-inspection) what I was hoping to have done. The guys who installed the fireplace, Devan and Mike, were great. They worked very hard and were very understanding for the mistakes their bosses made. Bottom line, I would have had no issues if they could actually make this hellish experience right. After the major headache, they took off a $100 travel fee (because I'm in Salt Lake County) and then gave me another $100 bucks due to having to put my dog in daycare for 3 full days. This was not even close to the amount of stress and BS they put me through for an expensive gas fireplace. I just asked that the business be fair and perhaps help with some of the finishing repairs, for example. I spoke with Matt, the owner, about issues he should be aware of. (At least, I would want to know them if I was the owner.) He stated he would call me back the next day in the afternoon, of course with their far-from-exemplary-customer-service, he never called back. I recommend any other fireplace company and I'm regretting not using Uintah Fireplace and Design. RE: MAPLE MOUNTAIN'S FALSE/INACCURATE Reply: The call from Doug was completely last minute and he was totally unprepared for the job. You make it sound like the location was a last minute change. This location change was sent in an email on 1/23/20. The installation date was 2/11. 20 DAYS prior to the installation. That was more than enough time to confirm measurements rather than 10 minutes prior to showing up for the install. Yes, it took 3 days. You started on Tuesday, 2/11. Wednesday was the core drill. The framing and construction was finished Thursday. My house was a construction zone Tuesday-Thursday which equals 3 days. Far difference from a one day, 8 hour job I was told. Finally, I never threatened a bad review. In fact, I wanted to refer you to my brother who wants to install a fireplace and I stated that I didn't want to refer you unless you were more fair due to your mistakes. Re finishing work: Once you said you were wrong about the pre-inspection and the ceiling would need to be cut up, I asked for the finish work to be taken care of due to Doug misleading me during the pre-inspection. Here's the series of incompetency: During pre-inspection, no need to cut ceiling. 70% of framing done and then the ceiling needs to be cut up, contrary to pre-inspection. I ask for help with finishing if the ceiling is cut due to your error. No help offered, whatsoever. Thankfully, caring employees, Mike and Devan, stated they would find a way to avoid cutting the ceiling, and they did. You're lucky to have those two.

    Golden Tree Service - treeservices - Updated July 2026

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