Well, one thing I can say about Golden Rivers Realty when I moved out, they gave me all of my deposit back except $75 only because they said that they had to do the landscaping of the plants in the front of the house. Other than that I got my $4575 back they made me pay extra, a few thousand because my credit was 535 at the time but other than that it was a good Management Company read more

Don't understand why they don't take Karen Tam license away. Lived there for a year and fixed nothing. Found out she lie to the owner and keep the money for repairs. This company is a scam. Stay away. read more

WARNING...DO NOT RENT from this Company...Karen Tam will keep your security deposit...place looking better when my client moving out after only 1yr of moving in...put in new blinds because I could not stand the bend up old mini blinds and place needed painting when client moved in and they charged him for painting when he moved out and charged $150 for a light bulb that was burnt out in laundry room...I should have check yelp reviews before turning in a rental app for my client...renting from Golden River Realty and Karen Tam was not a good choice now that I see all the bad reviews on this agent and Company...I will NEVER show their properties ever again... RENTER'S BEWARE read more

causing a business to close after illegally evicting them for not paying double the rent when you refused ro fix anything is horrible of you! that business has operated for over 15+ yrs. all of these slum landlord/property management companies in las vegas are getting exposed for their bs. raising rent just because you feel like it or because the place up the street has raised their rent is wrong! if you havent upgraded a single thing what makes you think your worth it?! news flash, your not. places like this are ran by the worse kinds of vermin & real residents are getting sick of it. we arent tourists, we are the backbone of las vegas. the businesses who provide for the community not steal from it like you guys. do your d jobs & stop being lazy & cheap! fix whats wrong with the properties you manage and maybe you wont get sued! read more

not even one star is good enough. 3 years with a leak in the roof and still have not repaired the roof. Karan Tam never calls you back and even when you call the office they say good luck in trying to get a hold of her. read more

Dont even bother wasting your time. Extremely unprofessional with a poorly managed website and uncaring staff that mock you for asking about properties that show up on their site. read more

This property management company, has by far been the worse that I've ever experienced. Very unorganized, and unapologetic about not keeping their word. For example, I was told when we moved in that we would get a discount for replacing the oven grates and cleaning out the stove and refrigerator. However, we never received the discount or reimbursement. If anyone rents from this company in the future, make sure you get everything in writing and that you thoroughly READ THE LEASE! If you don't you will lose all benefits of renting through appliance repairs because of the heavy usage of "As-Is" clauses. read more

I am landlord,I will write to REAL ESTATE DIVISION to cancel this lieing Karen tam broker's license!Don't buy or lease house with Karen tam,she will charge buyer commission with she is buyer agent! this property management company is very unprofessional,they never go to my rental property to check,my tenant rent my property to other people,make a lot damage to my house for six years.this manager always deposit my rental income in my bank after 16th every month,they never answer my emails.one day I went thire office to talk about damage,Karen tam told me this tenant's security deposit will cover the damage,later her employee told me this tenant didn't pay enough deposit and move in my house,totally only $100 tenant security deposit paid in 6 years.after this tenant move out,cost me 5 thousands dollars to fix this house. do not use this property manager anymore for sure!they just take your money and let renters destroy your house. read more

Golden River Realty - Property Management Near Me - Las Vegas, Nevada

STOP!!! Do not deal with this company!!!! If I could give them a 0 star rating, that would be too high of an accolade! These people are unreasonable, ridiculous, and difficult to work with! They guaranteed will look for reasons to make every interaction difficult-often not responding. They will not be accommodating to any requests that would make your life easier (ie: if you had a deadline and had to move by a certain date and time-they simply do not care about your situation!). They will most certainly look for reasons not to return their incredibly steep security deposits, and they are unwilling to clean things that are clearly dirty prior to move in! These are horrible people! read more

Their customer service and professionalism is beyond reprehensible. After being notified in JANUARY 2021 of a broken toilet with resulting floor and ceiling damage below, they requested all sorts of documentation, required me to use one of their vendors for a quote which was provided AND having the owners come by to view the damage, the bathroom has still not been repaired - it's April 2022. Note: the rent was raised in Feb. 2022. Needless to say, I'm working with an attorney while I make plans to relocate. If there was something less than 1 star I could select, I would have chosen it to reflect my experience. read more

I rented a very expensive home from Karen Tam, in a very exclusive area. I made a deposit of $6,000.00. It turned out the house was in foreclosure, a fact which Karen Tam never disclosed. One day, a realtor came to my door and tried to barge in the house. She told me the house was in foreclosure and would be auctioned off soon. I was paying $4,000.00 per month in rent. Karen Tam did not want to discuss the matter with me and I moved out. Thereafter, Karen Tam refused to return one penny of my deposit. I found out that the owner was trying to do a short sale, which was not appropriate since the home was a rental, and the owner did not reside in the residence. The whole episode reeked and I would never have any more business dealings with Karen Tam or Golden Realty. BEWARE!!!! read more

This place has no love for their tenants and I will never rent from them again not refer anyone. They started off by charging me an extra $350 deposit to rent from them due to me being a first time home renter. They have you sign your lease before you view your property on day of keys, which left me disappointed. When I received my keys after 30 days, my property has not been cleaned AT ALL and I paid a $300 cleaning deposit. When I confronted Karen (Broker) about the property about not being cleaned, she lied to my face and stated it had been clean. The carpets were filthy and she continued to state they had been cleaned. Well, long story short, we got it taken care of and I ended up renting the property for 2 years. When my leave term had ended, I had been waiting over 45 days to receive my deposit refund only to be dissatisfied once again. I notice multiple charges that were damages that I stated on my initial move in. After putting $2,000 down, I only received $230 back. It was my fault that my photos of proof got lost, but they are great at what they do and that is scamming. I don't trust this company nor their motives. RENT AT YOUR OWN RISK! read more

Believe all the bad reviews. I was going to put in an application on a house had they had for rent. The carpet was completely stained and bleached and she informed me it would be left that way. All the appliances in the kitchen were broken and disgusting. When I asked about it. She stated they are not aware of the condition of the properties they rent and it would probably remain that way. You can tell this company is run by lazy slum lords. BEWARE. read more

I'm a tenant and Karen is the absolute worst manager I've ever met. Emails, calls etc are always unanswered. No maintenance has been performed and defects are everywhere. It is a wonder how they stay in business. Stay away from this company at all costs. read more

watch out for this company. they will rob you of your security deposit. my old house that i lived in before the house i had with this company cost on average about $250 to get the house professionally cleaned. keep in mind that my old house was way bigger than this house and i say $250 on average because thats the price i was given by multiple cleaning companies. anyways this house/company charged us $440 for cleaning as they promised us they would get us a good "deal". that was a lie. i was expecting around a $250 charge maybe even $300 but once i saw they charged $440 i knew they were just money hungry. like i said our last house was waaaay bigger so the fact that they charged a larger amount for a smaller house really gets to me. and we did not leave the house damaged or a mess. as we did the walk through they were trying to grab us for every little thing that was missing such as handles and sink stoppers that were never there so thankful we had pictures of when we first moved in showing that those items were missing 10/10 would not recommend this company, thank you read more

I've finally moved out and I think the only reason I got what they though was due to me was because I found a lawyer and looked into the laws for the state. They knew I wasn't playing. I could have fought what they gave me back because they overcharged me and did not provide any type of receipts what so ever. They charged $900 for a dumpster. Yes, I left quite a bit of stuff but I looked up how much a dumpster costs from the trash company and it was no more than $300 for 9 days. So why did they charge me triple. I didn't want to go through the headache of trying to call or email because they do not know what communication is. I stand by my review in 2016 when I first moved in DO NOT RENT FROM THIS PLACE. read more

I really wish we could give zero stars. Unfortunately, we were in a pinch and ended up renting a home through this company out of sheer necessity. The service is absolutely horrible. When we moved in the house was NOT clean in my standards (hair shavings in the bathroom drawers?) and dirty toilets. They do not keep their homes in good shape. Like I said, we were trying to make the best of our situation. I would not recommend this property management business to anyone. They are extremely unhelpful, and almost condescending in a way whenever you need ANYTHING from them. Also, good luck getting any help in any kind of maintenance emergency. They are very shady and it is clear they only care about money. Stay far away. Terrible customer service when you call. read more

Karen Tam from Golden river reality , she is unprofessional, you guys shouldn't deal with her if you don't wanna lose your money, we had very bad experiences! Don't buy or lease House with her! Not recommended ! Plz share.. read more

Golden River Realty - This is Karen Tam (golden river reality Las Vegas ) don't deal with her, very unprofessional! - Property Management Near Me - Las Vegas, Nevada

On multiple occasions, they tried to charge me for things that i wasn't responsible for. They assumed I wouldn't look at the contract... and realize that they're lying... they even tried to cover it up saying "after further research, you don't have to pay for the repair" Wouldn't trust them as far as I could throw them. Please avoid dealing with these people... read more

Absolutely the worst Realty! Not sure why it's still in business! Every bad reviews on here are true, go thru them and find out yourself.

I wish I could give this place negative stars . The most unprofessional , unorganized property management company I have ever done business with . This place is the definition of slum lord real estate . They will get robbed and charge you back rent that you already paid . Nobody speaks English and they are just really stupid people . Their entire family works for the company which should tell you how shady this place is . The worst of the bunch is Karen Tam. She is pure evil and shady . She says one thing and will screw you over . She is a terrible business person and expects the tenant to come out of pocket when things break and will not reimburse you. Don't waste your time unless you like living in a third world country . In all honesty this lady and her company will be reported to the BBB. read more

If I could give no stars, I would! rented a property from this place and all they did was ignore us! when we rented the place, it was a mess! crayon all over the walls, broken/loose tiles, damaged baseboards. they promised they would fix all of that and put in a new dishwasher, put in new screens, fix the sprinklers, and much more and it never got done!!! I talked to the lady who runs this place and she have me the runaround also! So surprised that this place is allowed to operate. The people who own the house finally came to their senses and changed property management. I am so happy we do not have to deal with this lousy business. BEWARE!!! read more

They are very unprofessional. If you are looking to rent go with another agency. They called me from cell phones while they are in their office and the reception is very bad there. They told me that the property would be ready on a certain date then they called me back on the day I was suppose to pick up my key that the place was not ready. A week later and my place is still not ready. Now I have to put my stuff in storage until its ready because I have to move from my condo this week. I had a constructing company look at the place they told me that it would take at least two more weeks to fix that place mean while I got Golden River Realty telling me something else to keep me quite while they keep my money. read more

This is a real awful business. The broker is Karen Tam. I had a property I was trying to get her to help rent out. Not only did they not find a tenant. They didn't bother giving me updates on what they were doing to try to rent out the property. I had to keep inquiring and it was just a pain in the @#$. I finally had to fly into Las Vegas myself to meet Karen to figure out what was going on. When I got the office no one greeted me or even said hi. And it's like a small office. You know when you have a visitor. I felt dishonored and unimportant. Apparently, they treat clients like this. At the end I didn't want them to try to rent out my property so they said I needed to pay an early termination fee. I was like what the #$%. First of all, you didn't try to rent out my property. You didn't bother to update me about the status. I tried to follow up and kept getting the run around. And now that I want to find someone else to help me rent it out you slap me with a termination fee? This place is bogus. Don't waste your time. read more

STAY AWAY FROM THIS COMPANY!!!!! They conduct bad business. They refused to replace the carpet, don't like to fix things and when they do fix something it's half ass done. They replaced the refrigerator with a much smaller one, not to mention the drawers don't fit. Fireplace is not usable due to one of the doors being broke, at the time of the walk through they said to write it on the form and they will get it fixed. Now, they are saying it's AS IS. WTF!! Replaced some blinds with used ones that were not worth using. Raised the rent, but refused to replace the carpets. This is a company that is out for the money ONLY. Shame on them!!!!! read more

Had a 10 AM appointment to view a house. I waited 45 minutes for nothing. Called office and was told sorry and they would refer me to a realtor at no charge. Really ? Piss poor service. I wasted 2 hours with them ,will never use them again read more

I rented with them for about 4 years out of sheer convenience to me. During that time the staffing changed more than I could count from year to year. Within the first few months of renting from them I learn to pay my rent online because their office ettiquette was poor. Smiles, hello's etc...were of low frequency. It was a challenge getting repairs done mostly due to language barriers.. But even that didn't bother me too much until within the third year experience structural problems with the house/ leaks that costed me greatly. The structural problems I learn to tolerate for the last 2 years even though they been out photographed the item it was never repaired. The leak I experienced went on for nearly 6 months cost me unimaginable funds for a water bill. I moved out with a sour taste in my mouth... I left their property in great condition and still had to threaten them w/legal action before they gave me back my deposit about 4-5 months later. They simply asked me why I didn't continue to remind them that they had my money. ... read more

Found a house to rent. Went down to realty office to fill out application and it was a wasted trip. I walked into the office and 3 people saw me at the counter and no one welcomed me to the office. I had to ask for assistance. Already with a bad taste in my mouth, the front desk man was dressed unprofessional and lacked any information in regards to renting a property. He insisted that i sign my application and turn it in without the blanks $ amounts filled in. I refuse to sign an application without knowing all the fees involved. I asked numerous times to have a sit down with someone in the office to answer all my questions and i was told no. I would have to call the realtor on the phone for any answers. I am very unhappy with the customer service this business offers to their potential clients and i will not refer any one to this place. read more

With all these negative reviews, I was very intimidated with renting a place with Golden River Realty. Little did I realize that the office paid a lot of attention to the little details of my rental property. I'm glad that Corina(I believe that's her name) always stays on top of things. My rental property had a few issues such as small scratches on the walls but they were fixed almost immediately after I gave the office a call. read more

Absoulely horrible. I have lived in one of their properties for the past year and a half. They ignore you when you need service calls, and have been difficult to deal with. Not only can we not get our AC fixed for atleast a month in the middle of the 115 degree summer, they also got robbed and lost our rent check. Somehow, they think I am responisble for paying rent a second time when they are the ones that got robbed and lost it. They have not been enjoyable to deal with by any means. read more

I submitted an application yesterday and at this point I don't even want to rent from them, the Listing agent is J Ki Wong and she is VERY rude, I called her this morning wanting an update on our application and she was just nasty, she said she left a message for the landlord telling them we have a lot of collections on our credit report which is true but it's because of medical bills, no evictions, no bankruptcy, no late payments on Rent of utilities, both my husband and I have good jobs and rental history, and last time I checked that is what really matters at the time of renting a home... anyway, I would stay way from this company and this Realtor, no matter how great the house is, is not worth it... I can't image what would happen the day I have to call for service!!! read more

Karen Tam is the WORST realtor I have EVER met in my life and her assistant Cisi is the most irresponsible and disrespectful person I've ever known. She was showing us an apartment and showed up 2 hours late, didn't even apologize. She was late the second time as well...as always no apologies. Both Karen and Cici think ignoring their clients is the best solution to their problems. I got a lease 3 months ago and still have not gotten the leas agreement from them. I emailed them a few times and actually went down to their office for 4 times to get the papers and they ALWAYS lie to me and tell me they will email it to me in a day. Whenever we call Karen with an issue she hangs up and does not answer our following calls. SUCH A SHAM! She also did not send me the money I was supposed to get for the key copies and have not gotten back to me about the issue I had at the apartment more than two months ago. I am not only going to write reviews and tell everyone I know how bad my experience was with Golden River Realty, but also going to take them to the court for not giving me the lease agreement. I guess they are just too stupid to understand that what their doing is illegal and they can face a huge lawsuit. SERIOUSLY, stay away from these people, save your nerves and time. read more