I was going to give four stars since there were a couple of glitches, but the staff at BIYD made up…read morefor them by being helpful, courteous, and friendly to my son's dog (we're dog-sitting) and me. The first time I went was at 5:30, thinking I had until 7 pm to get the DIY wash done. I was told the store closed at 7 pm, BUT the DIY dog wash closed at 6 pm, so I only had half an hour. I knew that wasn't going to be enough time, so we left and came back the next day, much earlier. The staff was empathetic and very nice both times. The wash went well, and the staff was super-helpful, equipped with towels, a choice of shampoo (or bring your own if you like), and clearly articulated instructions. The water was hot to the touch. I was told a new water heater was to blame, but if I waited a minute or two, the water would cool off and become warm, which it did. My pup was not pleased at all with the "blow-dry" setup. It is a loud shop vac with hoses extending through the drying bays. We politely aborted that part of the process. It was actually okay, since we had enough towels to get her 90% dry. I was happy with the outcome.

My baby Wally hates getting his nails clipped. I've taken him to several places and they either…read moredon't do a very good job or they tell me he's "too dramatic." At one point I was driving 40 minutes away to get his nails clipped! This is until I took him to bark if you're dirty I love that we don't need an appointment and all the groomers are patient and do a thorough job.

I am in my third year as a dog team volunteer and found my retirement passion working here with the…read morestaff, animals and other volunteers. We keep the dogs on a daily schedule, so they know when to expect potty breaks, food, love, walks, enrichment and rest. Adopters' thanks us for the attention and training we provide to the dogs, and they can see the love and care that makes a difference in a homeless animal's life. Stop by the shelter and fall in love with your new best friend!

Have been considering a addition to our family. Saw on Sedona Humane facebook group a dog that…read morepulled at my heart. Saw their hours, got in the car & headed over. Upon entering there were 3 employees, one nice lady at the desk was juggling phone calls. The lady in the cat enclosure was giving a treat to a cat. When the receptionist finished her calls I asked if we could look at the dogs that are up for adoption. "No we need to make an appointment to see an individual dog only". The lady in the cat enclose giving the cat a treat kept arguing with everything I said even though I wasn't in conversation with her. Very strange, uninviting atmosphere. Was not at all a loving, positive environment to foster lifelong connections. If I had been welcomed in a positive light to view multiple dogs we might have a new addition today. It is my opinion there are many times when you just know it when you connect with an animal by looking at their demeanor, body language, etc....not just a head shot on a screen. We were allowed to see the pup & her sister that did not seem to be a right fit for us but there were so many others that we were restricted from seeing that might have been perfect for everyone involved.

Our 5 sessions with Angie was amazing. she is knowledgable, caring, and most importantly she…read moreunderstands our concerns. She was always available by phone between sessions when questions arose. She was happy to meet at home or wherever she felt the dogs would get the most out of the session. It was fun going on the trails, walking the golf course, and being comfortable in our home. I recommend her highly.

From the owner: Professional dog training that comes to you! Our mission is to improve the relationship between you…read more& your dog using a holistic approach. Specializing in puppy training, behavior modification, & separation anxiety. Serving Sedona & the Verde Valley.

My hubby & I went to the PetSmart in Sedona in pursuit of a water dispenser for our two dogs…read more Someone had put a more expensive one in front of the shelf tag, which showed a much lower price. When we went to check out, that's when it was evident to us, that that's what transpired. We asked to speak to a manager, & Sarah showed up. She agreed to walk with us to the shelf, so we could show her where we found the dispenser. They were out of the ones that the shelf tag was intended for. When I asked Sarah if she would honor the shelf tag, since they were out of the one we wanted, & thought the tag was for the one we saw, she unhesitatingly said yes. Sarah was so nice, friendly, professional & very accommodating. We feel blessed to have PetSmart in Sedona, & to have Sarah as one of the managers there.

Took my dog in today to get groomed. First time using this service. I asked her nails to NOT be…read moretrimmed. Her nails were trimmed and now she's bleeding. I'm disappointed after talking to the manager and Robin who did the grooming. Robin was defensive and told me she couldn't have done that! Manager seemed to not care.. because I heard no apology to sympathy from him. He implied it was my job to reiterate the request to the groomer when I came in for her appointment. Shame on this place. Shame for the way this was handled.

Could not find anywhere near Show Liw to surrender our dog and they took him st no charge! Very…read morenice staff!

Brucella canis. Extremely disappointed with High Country Humane…read more We adopted a puppy who was later diagnosed with Brucella canis, resulting in nearly $2,000 in vet bills and putting our other three dogs at risk. High Country Humane knew the puppy had ticks, yet when we contacted them about the diagnosis and potential exposure, we received essentially a "good luck" response and no meaningful assistance. Now we have to put the puppy down! We understand shelter animals can have unknown health issues, but the lack of support and concern after this serious diagnosis was unacceptable. Adopt with extreme caution and have your new pet thoroughly tested before exposing other animals.

I recently purchase a beautiful Mini Golden doodle from Bass Creek Doodles…read morelocated in Chino Valley Arizona. I was lucky enough to be able to get pick of the litter and selected a beautiful girl which I named Sasha. Carrie Bass and her husband have been the best breeders I have ever used and were so kind to offer pictures right after her birth and on Easter and again on Mother's Day. I also paid a personal visit at their home and got to meet the beautiful mother of Sasha and also hold Sasha in my lap where she promptly fell asleep. They offered excellent coaching on everything from potty training, to feeding schedule and recommended pet insurance along with recommended perfect health by NuVet Plus. What was most amazing although the doodles were only 5 weeks old, she had already taught them to sit!! I was also given as a gift a a snuggle puppy for my sweet Sasha. I can't say enough about how professional and animal friendly they are and can't give them a 5 rating because they really deserve a 10+. I feel blessed to have come across their path. Thomas Watkins Prescott, Arizona

Our family is so happy we found bass creek doodles! We have two of our pups from them and we could…read morenot be happier. Carrie and Rick put so much love into the puppies and it shows! They are also so great at keeping in touch and seeing how the puppies blend into their new homes, and we love being able to see the litters as they grow

My husband and I were staying in Sedona and scheduled a tour in upper antelope canyon. We needed…read moresomeone to watch our dog-son. I searched for a place to leave our dog for the day, and I came across Bed Bath and Biscuits Pet Resort online. It had such great reviews that I decided to give it a try. As soon as you pull onto the property you can tell that it is a place that loves animals. It is spacious and each dog has its own room. There are also gated outside spaces for the dogs to run freely off leash. There is the option to have your dog play with other dogs of their size, or have outside time attended. Our dog had a window and TV in his room. I received a photo and update regarding him while he was there. I'm so appreciative that I found them. They took care of my baby and I would take him there again in the future.

Excellent. Worked with my two pups who are anxious and made them feel cared for while we were out…read moreof town. They came home happy and calmer than before. Thank you!!!

Moran is AMAZING! Moran is the only person I would trust to watch our beloved girl, Paikea…read more Moran is extremely experienced and very professional! She sends me many video and picture updates while we are away, which brings me so much comfort and joy! My dog was having a slew of health issues this summer and Moran totally stayed on top of Paikea's many medications! Moran is also an incredible dog trainer. She is knowledgeable and insightful when it comes to dog behavior and training. She knows how to safely and appropriately deal with a slew of behavior issues. My foster dog was boarded at Moran's along with my own dog this summer. He went from an insecure, scared dog around other dogs, to a full blown social butterfly when I came to pick them up! He now spends HOURS at the dog park with his new owners! I always know that Paikea is in the best hands with Moran! Moran is compassionate and it's obvious she LOVES what she does! If you are looking for a dependable, experienced Dogsitter or trainer, Moran is the lady to call! Reach out to her early though, because she books up FAST!

She treats our dog like family. She communicates well and has done a great job of helping us…read moreprogress and understand a difficult breed. This is what you were hoping to find when you want pet care. We use her for daycare and boarding and are grateful for what she does for our pet. Highly recommend!

Taytum is so gentle but firm. Our dog is responding to commands and walking on leash after only 2…read moresessions. And he loves seeing her.

Taytum is a superstar with my dogs and cat! if you're located in flagstaff book Taytum to take care…read moreof your fur babies !

Wanted to share a great emergency Vet in Flagstaff. Last night around 4:00 it looked like our dog…read morehad been bitten by a poisonous spider here in our property in Valle, AZ, so we threw her in the car and ran down to the vet in Flagstaff. They were so wonderful to us and with her, ran a battery of tests and immediately put her on a course of heavy antihistamines. After blood work it was determined she likely did not get a major dose of the poison and by 9:30 we were home. The doctor and staff were amazing and we are grateful she is home and doing well . Just wanted to pass along in case anyone has an after-hours scare with a pet here in Northern Arizona.

Would not recommend unless your dog or cat is 5 minutes from dying and actually needs to be saved…read moreasap. We sat in the isolation area with our 11 week old puppy for 3 and a half hours when they had "2 pups in front of us". We went as scared first puppy owners worried because our dog wasn't eating or drinking water all day. Went for a parvo test and an exam for a total of 468 dollars, which an exam at another place is $85. The exam didn't seem to be of any use either because they still couldn't tell us what could even be wrong with even after a negative test for parvo the doctor still wanted to try and give us an estimate for an x ray, bloodwork, and meds all adding up to $1900. We got into the lobby there was not a single soul in there, almost like we got put on the back burner because we were in the isolation area. We went because he wouldn't chew food and the meds they gave us are pills he has to chew which he won't! And then they basically sent us on our way. They also were yelling at our dog, which we could hear from the lobby. Was very hesitant the entire day to bring him in to a vet or way until the next day and absolutely paid the price and time for it as we were there from 6:15 to almost 1 in the morning while they had a basically empty lobby. Zero good customer care the doctor couldn't even tell us what was wrong after a 500 dollar exam fee and then said he would suggest x rays and bloodwork which were the most expensive choices of the estimate. Complete scam I should've walked out hours sooner. Would highly not recommend. Also the med we got for him was a med he has just finished a day ago and it was a liquid form med but we received pill versions of it from there after our whole issue with our pup was he won't consume or drink anything. Save yourself the money and go somewhere else cause I know we will be from now on